1Rebel - Bayswater Recenzje 5

Wynik TrustScore: 3.5 na 5

3,3

34 Porchester Road, W2 6ES London, GB


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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I think the workout and gym is extremely well organized and trainers are professional and keen to help. Showers and changing rooms are clean and in good shape.

Reakcja na opinię

Oceniono na 1 z 5

[[update]] After rectifying an uncommunicated charge, it was made again days later. Officially leaving. DO NOT JOIN 1REBEL AS A SUBSCRIBER. If you are in the bayswater area, third space is comi... Zobacz więcej

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Oceniono na 5 z 5

Really fantastic instructors, warm and friendly front of house team

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Oceniono na 5 z 5

Amazing facilities, very welcoming staff and super energetic instructors! My favourite reformer in London ❤️

Reakcja na opinię


Informacje dotyczące firmy

  1. Siłownia
  2. Ćwiczenia fitness

Napisane przez firmę

1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 13 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class. Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.


Dane kontaktowe

  • 34 Porchester Road, W2 6ES, London, Zjednoczone Królestwo

  • 2038000990

3,3

Średnia

Wynik TrustScore: 3.5 na 5

5 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 86% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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Oceniono na 5 z 5

Best Reformer in London!

Amazing facilities, very welcoming staff and super energetic instructors! My favourite reformer in London ❤️

16 grudnia 2025
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Odpowiedź od 1Rebel - Bayswater

Thank you for the amazing review, we love hearing this. We’re thrilled you’re enjoying the space, the team and the energy in our Reformer studio.

Oceniono na 1 z 5

1Rebel Bayswater- Incredibly Rude Instructor & Staff

I book a class at 6:30 pm through class pass and walk in to 1Rebel bayswater at 6:29 pm. I’m unaware of their rule that you can’t go into a class even if 30 seconds after it starts as I haven’t been there many times and was late to my first class with them and got in with no problem. I walk in, clearly unchanged and still need to get ready, and they sign me in. I start getting ready in the changing room and they announce on the microphone that there are 30 seconds to go into the room otherwise you wouldn’t be able to attend the class. I thought this definitely didn’t apply to me as they literally let me into the studio and was very obvious that I wasn’t changed and yet they didn’t say anything whatsoever about potentially not having enough time to get in and I could be denied entry. They closed the door and I open it and walk into the class with the clock literally still at 6:30, but the door had closed. The instructor stops the class and tells me to get out because the door is closed and I can’t participate, instead of just letting me start the workout without disrupting the class. I try to explain that 1. It’s still 6:30 2. I had no idea of this rule and asked if I could just stay. He tells me I need to get out and directs me out of the class (gently pushing me). I go to the reception and ask them why they would sign me in and wouldn’t make me aware of this rule when I was clearly never going to make it in time. All they could do was give me an attitude and say that they have strict rules and they can’t possibly guess how long it would take me to get dressed. Incredibly rude, very poor service, didn’t even try to offer me any solution, and severely lacked any emotional intelligence whatsoever. For sure never going back there again as it genuinely felt like I was speaking to robots who didn’t give a shit whether I got in or was upset or not.

1 grudnia 2025
Opinia niezależna
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Odpowiedź od 1Rebel - Bayswater

Hi Amina,

Thank you for taking the time to share this, we’re really sorry your experience at Bayswater felt this way. No one should leave feeling dismissed or unheard, and we completely appreciate how frustrating the situation must have been.

To give a little clarity, our door-close policy is in place purely for safety. Once the class starts, the warm-up has finished, the lights drop and the studio becomes a high-intensity space. Letting someone enter late is unsafe for the customer and disrupts the experience for everyone already in the room. That said, we absolutely should have communicated this more clearly to you at check-in – especially as you were signing in so close to the start time. You deserved clearer guidance in that moment.

We’re also very sorry if the interaction with the team didn’t feel supportive. That’s not the standard we set, and we’ll be feeding this back internally so we can make sure situations like this are handled with far more empathy moving forward.

In terms of your credit, as this was booked through ClassPass you can request the session back directly through them and they’ll take care of it.

We genuinely appreciate the feedback, it helps us improve how we guide new customers and communicate studio rules in a much better way. If you’re open to it, we’d love the chance to welcome you back for the experience you should have had. Just drop us a email at Bayswater@1rebel.com and we’ll take it from there.

Oceniono na 4 z 5

Great HI workout

I think the workout and gym is extremely well organized and trainers are professional and keen to help.
Showers and changing rooms are clean and in good shape.

28 września 2025
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Odpowiedź od 1Rebel - Bayswater

Thank you for taking the time to send us a review, we really appreciate it. We hope to see you in-club again soon.

Oceniono na 1 z 5

Urgh

[[update]] After rectifying an uncommunicated charge, it was made again days later. Officially leaving. DO NOT JOIN 1REBEL AS A SUBSCRIBER. If you are in the bayswater area, third space is coming soon.

Urgh. Heartbroken to write this as it was my favourite gym. They desperately need to sort out their super opaque charges and brutal customer service policies which lets an otherwise great offering down - I have previously written a 5 star rave review (and talked many others into joining me here as an evangelist) before seeing what the others were talking about.

I will spare you the details, but an unclearly communicated policy resulted in a charge, and honestly just the whole approach has made what was once my go-to place and hobby (I'm a long term unlimited member) feel like somewhere I no longer feel comfortable heading.

I'm now stuck between great instructors and horrible management, and am still undecided on what to do. Might be time to return to yoga and bodypump.

4 sierpnia 2025
Opinia niezależna
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Odpowiedź od 1Rebel - Bayswater

Thank you for taking the time to leave a review Helen and we're sorry to hear you've had a bad experience. We've sent you an email as we'd love to discuss further.

Oceniono na 5 z 5

Amazing Pilates!

Really fantastic instructors, warm and friendly front of house team

4 kwietnia 2025
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Odpowiedź od 1Rebel - Bayswater

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

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