Wilkinson Cameras Recenzje 

543
Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Always have good experience with wilkinson cameras, I ordered camera and a clean kit but I ordered wrong kit for my camera, they called me straight away to say I have paid for wrong one and they can s... Zobacz więcej

Oceniono na 5 z 5

I was given a gift voucher for Wilkinsons however, I had forgotten about it until I received a reminder that it was due to expire shortly. I contacted Wilkinsons, and they kindly extended the expiry d... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Do not order. Extremely disappointed with the service I ordered a camera for next day delivery on the 3rd at 3pm as per their website it would have then dispatched on the 4th and received on the 5th.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I enquired about a camera yesterday and the response was efficient and extremely helpful. I was put in touch with Alex R and he made my experience effortless. This is the first time buying from Wilkin... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zakład fotograficzny
  2. Sklep z lornetkami
  3. Wywoływanie zdjęć

Informacje przekazane przez różne źródła zewnętrzne

Your knowledgeable friends in photography since 1986. Wilkinson Cameras is an award-winning, independent photography and sports optics specialist retailer with 9 high street stores across the North West of England and online shopping and advice at www.wilkinson.co.uk Wilkinson Cameras stock a full range of photographic and video equipment and sports optics as well as relevant accessories such as tripods, camera bags, memory cards, microphones and more. All Wilkinson Cameras stock is genuine UK stock (no grey imports) and we are Canon Pro Partners, Nikon Pro Centres, Panasonic Lumix G Premier Dealers, Manfrotto Premium Dealers to name but a few.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

543 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(543)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Preordered a Canon GX7 Mark III and the…

Preordered a Canon GX7 Mark III and the whole process was incredibly easy. Putting down the deposit was simple, and it was originally expected to arrive at the end of September. To my surprise, it arrived this week!
It was posted the very next day, and the service has been absolutely amazing. Highly recommended!

21 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Always have good experience with…

Always have good experience with wilkinson cameras, I ordered camera and a clean kit but I ordered wrong kit for my camera, they called me straight away to say I have paid for wrong one and they can swap for correct one. Also they deliver very quick. My go to place for anything definitely recommend!.

7 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely fantastic shop

Absolutely fantastic shop! Great customer service, excellent prices and some really good discounts. The delivery was super fast and reliable, and the long warranty is a huge plus. Professional from start to finish — highly recommended! ⭐⭐⭐⭐⭐

28 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Very helpful and great service from…

Very helpful and great service from Park at Preston and all the other staff. Park took care and the time to explain the product and gave me lots of help and advice. I also phoned and spoke with other staff members that were always polite, friendly and helpful. I am really happy with my new camera and the great deal. Great camera shop with excellent service.

8 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Poor next day delivery service

Do not order. Extremely disappointed with the service I ordered a camera for next day delivery on the 3rd at 3pm as per their website it would have then dispatched on the 4th and received on the 5th. Tell me why I’m seeing that it’s not even been handing over to dpd! And now I’m being told it won’t arrive till the 6th…and that is after consistently emailing them for a whole day and not getting any response and proceeding to then use their live chat. They are trying to justify it with they have an awful lot of parcels and “every effort is made to fulfill next day orders” clearly not! If DpD missing the collection then go to the nearest depot with a bag and drop it off because that is actual effort. I wouldn’t order from here again lack of customer service, communication and low effort!

5 sierpnia 2026
Opinia niezależna
Logo Wilkinson Cameras

Odpowiedź od Wilkinson Cameras

Good morning,

Thank you for taking the time to leave your feedback, and I'm sorry your experience didn't reflect the standard we hold ourselves to.

To give you a bit of context on what happened: your order was placed at 3.10pm on 3rd August. Our cut-off for same-day dispatch is 3pm (1pm for finance orders, which require additional checks), so your order was booked in for dispatch on 4th August with DPD collecting that day for delivery on the 5th.

Unfortunately, DPD did not collect as scheduled on the 4th. This was a missed collection on their part rather than the parcel not being ready, and we have raised it with our account manager and logged the incident. Your order was then collected on the 5th and we can see that it is due for delivery today, the 6th.


We can see from your order notes that you contacted us via Live Chat and that a postage refund was raised as a result of that conversation. We're glad we were able to sort that, though we completely understand that doesn't make up for the frustration of the delay itself.

To clarify your point, "they are trying to justify it with they have an awful lot of parcels and “every effort is made to fulfill (sic) next day orders” clearly not!" - this is taken out of context and what my colleague said was that we ship hundreds of parcels and these incidents are extremely rare. Though we recognise that despite the rarity of DPD not collecting, that you have still been affected by this.

Where we could and should have done better is in proactively communicating the issue to you rather than leaving you to get in touch. That's a fair criticism and something we'll look at - we are waiting for feedback from the store to understand why this wasn't fed back to our central team. Please be assured that all incidents like this are investigated to avoid repeat issues and to continuously improve our service.

We hope you enjoy the camera when you get a chance to use it, and we're sorry again that this experience wasn't what it should have been.

Thank you for shopping with us,
Wilkinson Cameras

Oceniono na 5 z 5

Super Service

I was given a gift voucher for Wilkinsons however, I had forgotten about it until I received a reminder that it was due to expire shortly. I contacted Wilkinsons, and they kindly extended the expiry date by three months! I ordered an L bracket shortly after this event and it arrived early the following day. I could not have received better service. Thank you.

16 lipca 2026
Opinia niezależna
Logo Wilkinson Cameras

Odpowiedź od Wilkinson Cameras

Thank you for taking the time to leave a review. We're really glad we could extend the voucher for you and that you managed to put it to good use. An L bracket is a great purchase, very useful! Hope you're getting on well with it and we hope to see you again in the future.

Thanks again,
Wilkinson Cameras

Oceniono na 5 z 5

I enquired about a camera yesterday and…

I enquired about a camera yesterday and the response was efficient and extremely helpful. I was put in touch with Alex R and he made my experience effortless. This is the first time buying from Wilkinson's online so was a bit nervous about the experience but it has been exceptional. I really hope someone in the management team sees this review and gives Alex the credit he deserves.

24 lipca 2026
Opinia niezależna
Logo Wilkinson Cameras

Odpowiedź od Wilkinson Cameras

Thank you for taking the time to leave a review. We'll absolutely make sure Alex R sees this and gets the credit he deserves. It's brilliant to hear that your first experience buying with us online was a positive one, and we hope it's the first of many. We try to offer the same personal and expert service we offer in our stores to our online customers, so it's great to hear that this has come across. We hope you are enjoying your new camera.

Thank you for shopping with us,
Wilkinson Cameras

Oceniono na 5 z 5

Couldn't have been better

Good price. Good service. Fast delivery. Good communication. The lens was a good copy too, which added to the experience. Never had a bad bit of kit from Wilkinsons.

20 lipca 2026
Opinia niezależna
Logo Wilkinson Cameras

Odpowiedź od Wilkinson Cameras

Thanks so much for taking the time to leave a review. It's always great to hear from a returning customer, and we're really pleased that you were happy with this purchase as well as previous. We really appreciate the ongoing support,

Thanks for shopping with us,
Wilkinson Cameras

Oceniono na 3 z 5

Preston branch

Preston branch. Was treated well by a knowledgeable member of the shop. Named ‘Park’. Patiently going through the lenses I had brought in to part exchange against a newer camera. At one stage he had said I had accumulated enough to afford the camera (canon r6) and get me started. Which was great having removed all the 3m protection from my camera and lenses. Then another member of the team showed up and was saying under his breath ‘don’t want that’ referring to the camera body. Multiple times. Completely undermining Mr Park. And ignoring me. No introduction, nothing. From that point on the professional appearance of the assistant changed. He now appeared to lose all confidence and the other chap just hung around gradually eroding the rapport established. Anyway, put me at unease. Ended up with a low bar offer that wouldn’t cover half the camera body. After being led earlier to believe otherwise.
I wouldn’t mind as money wasn’t an issue. I was going to buy the camera and a couple of decent lenses anyway. The bonus being I could lose some of these heavy L lenses and maybe get a bit knocked off the camera.
So after spending an hour with the more professional Mr Park to getting pretty much discourteous behaviour from the other team member making his presence felt, I left. With the lens protection and camera protection removed - not replaced! All the lens filter's stacked together wrapped in a piece of printer paper and all stuffed randomly into my bags.

Was it tactical? To make you feel uneasy, uncomfortable? I was not taking in cheap kit. Admittedly two lenses had apparent minor traces of fungus. Which I certainly wasn’t aware but told it’s common on the 24-70 L USM II, and also the 24mm L 1.4 USM ii plus he said no one buys prime lenses as they can just use a zoom. Which I find an odd statement- I bought one, maybe I’m unique. The other L lenses were in great condition and canon extenders.

I only give 3 stars due to Mr Parks honesty and professionalism. Minus two for the ‘don’t want that’. Would give less but that would be unfair on the start which went well. Found the experience made me feel uneasy and certainly will never go back.

Good news is I left and just bought the canon R6 ii and a couple of decent lenses from an online retailer. Whilst having a coffee opposite Wilkinson Cameras.

7 lipca 2026
Opinia niezależna
Logo Wilkinson Cameras

Odpowiedź od Wilkinson Cameras

Thank you for taking the time to share your feedback about your recent experience at our Preston store.
We have investigated the matter with the team at Preston, and we believe it was the Store Manager who intervened during your visit.
We agree that the manager should have introduced himself, explained who he was, and clarified why he needed to interrupt Park while he was assisting you. We appreciate how the lack of an introduction could have made the interaction feel uncomfortable.
The manager's concern related to the 3M tape wrapped around the camera you were looking to trade in. Our understanding is that only the tape on the bottom of the camera was removed during the inspection.
This presents us with a difficult situation. When equipment is wrapped in tape, we cannot accurately assess its condition or assign the correct grade. At the same time, removing the tape ourselves carries the risk of damaging the product, for which we would then be responsible. If we were to remove the tape, inspect the camera, and make an offer that was subsequently declined, you would understandably be left with a camera that was no longer wrapped. It is therefore an awkward situation for both the customer and our staff.
We pride ourselves on the quality and condition of the pre-owned equipment we sell, and accurate grading is an essential part of our part-exchange process. Unfortunately, this becomes extremely difficult when equipment is presented in a wrapped condition.
We believe this was a situation that Park had not encountered before. In hindsight, he should have referred the matter to the Store Manager before proceeding, as it is very unusual for us to be offered equipment that has been wrapped in this way.
As a result of your feedback, we will be recommending additional training across all of our stores so that colleagues know how to handle similar situations consistently. It may be more appropriate for us to advise customers to remove any wrapping before bringing equipment to us, allowing us to inspect, grade, and value it quickly and fairly.
We would also like to reassure you that the manager's intervention was certainly not intended to be tactical or to make you feel uneasy or uncomfortable. We are sorry that it came across that way.
W do, however, disagree with the comment that prime lenses do not sell. We sell a significant number of prime lenses, and we will be addressing that statement with the manager directly to ensure the advice we provide to customers is accurate.
We are genuinely sorry that we have lost your business as a result of this experience. Please be assured that we will put measures in place to help prevent a similar situation from happening again, and we appreciate you taking the time to bring your concerns to my attention.


Kind regards,
Wilkinson Cameras

Oceniono na 5 z 5

Great customer service

John was very helpful today with selecting a sturdy, yet light Lowepro camera bag and a Promaster Tripod for and upcoming holiday. He was friendly and happy to help. Thank you.

5 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Im ordering friday 22 and normal…

Im ordering friday 22 and normal kompany send next day, exampl amazon and not charge, you charcie for me 4 f and my delivery ready 1.06. Sorry im not recomendet you kompany.

2 czerwca 2026
Opinia niezależna
Logo Wilkinson Cameras

Odpowiedź od Wilkinson Cameras

Good afternoon,

The item you ordered was a brand new release and you placed a pre-order for the item. This was made clear on the website at the time of ordering, as with all pre-order products. As soon as stocks arrived for this new-launch item, your camera was dispatched the same day and delivered the day after. This would have been the case with any company you had placed the order with.

Regards,
Wilkinson Cameras

Oceniono na 5 z 5

Great price on a Canon camera body…

Great price on a Canon camera body (legitimate UK stock and warranty). Order processed, shipped and delivered as expected and without incident. You can't ask for more than that especially on such a big investment

15 maja 2026
Opinia niezależna
Oceniono na 1 z 5

Very disappointing experience with…

Very disappointing experience with Wilkinson Cameras.

I was told at the time of ordering that the camera would be delivered within 4–8 weeks. After waiting a month, I was then informed that the delivery could take another 2–3 months.

This is a huge difference from what was originally promised and feels very misleading. If I had known the real timeframe, I would have ordered from another retailer.

Poor communication and unrealistic delivery expectations — I wouldn’t rely on their estimates again.

27 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

huge thanks to John and Henry

Huge thanks to John and Henry at the warrington store today.

Brilliant advice and sold me a perfect bit of kit can't wait to take it on a test drive.

Knowledgeable and friendly. highly recommend

15 marca 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej