Venere.com 

Las dos veces que me puse pestañas en Venere ( madrid - Alberto Aguilera) he notado que se rompen tus pestañas naturales…
Las extensiones han durado algunos días pero a un precio muy caro .. como es dañar tu pestaña natursl

Pésimas pestañas. Llevo años usándolas y jamás me las han puesto tan mal. A los 4 días tuve que ir a que me las volvieran a poner porque se me habían caído y ahora una semana después de la segunda vez me quedan cuatro en cada ojo

Do not use Venere for any reason whatsoever. I was charged for 5 nights at a guesthouse in Thailand when I could only stay for 2 days. Reason I had to leave was because I got physically sick staying in the room because it smelled of sewage. It was HORRIBLE. I called Venere to only be charged for two nights, not 5, and the wait on the phone was 40 minutes. After I actually talked to a person and told them of my problem, they gave me a non working # and then hung up the phone. Customer service is terrible and all they want is to scam you out of your hard earned money. If you have any problems with flight or hotel, kiss your money goodbye because they will not help you. What you will get is a hang up on the phone. SCAM outfit.

Des voleurs fuyez... Nous avions réservé un hotel en Italie mes soeur et moi, mais nous n'avions pas pu accéder à l hotel car arrivées après 23h. On avait prévenu portant mais nous sommes restées 5h dehors en essayant de les appeler et de trouver un autre hôtel... ils ne nous on pas aidé du tout ... on a du se débrouiller seules. 3 femmes dans la nuit livrées à elles mêmes et non véhiculé.

Schlechter service.essen wird mit Beilagen nicht vollständig geliefert aber trotzdem berechnet.warten noch auf die bezahlte remo

Please BEWARE. I booked through Venere for a Hotel in Burgandy France. The hotel had no record of my booking. My bank researched the transaction and found that a hotel in TURKEY had been booked instead. I have left several messages and emails to Venere over the past two weeks. No reply from Venere customer service, Also Venere is owned by Expedia. My bank records show that Expedia was the final broker to transaction. I tried to resolve through Expedia . I was instructed by Expedia customer service to open a fraud case through my bank. What a mess. I am loathe to think of the consequences for my family if I had not double checked .

ברצוני להודות לראש משמרת ערב יוני אבוקרט על הדאגה והאכפתיות של לקוחות המלון אני אישית היה לי בעיה בחימום בחדרים ורמי עם ילדים רק בקשתי ממנו והוא ישירות נענה לבקשה ושלח לנו גוף חימום לחדר על זה קבלו הערכתי

אני אורח של המלון חייב לציין את רמת השירות ואת האדיבות של הצוות ואת טיפולו האישי של מנהל הערב לטובה
באמת תודה רבה

I stayed near Venice and was bitten every night by mosquitos

Booked hotel in Tenerife all seemed ok. Then suspicious activity on my credit card for 76p relating to Delta Airline? Card was cancelled then Venere contacted me to say that it was they who had charged the 76p, under Delta? The rebooked under a different credit card, first had been cancelled. Just got an email from Venere to say this has now been refused. Replied to email and got, sorry we don't monitor this address! Avoid Venere like the plague!

I tried to book a hotel at Disneyland Paris for October half term. The venere app had a discount code making it the cheapest out of the Expedia family (hotels.com booking.com Expedia.com trivago all the same company but with different prices and discounts - shop around!).
The hotel had 3 different rooms - room only / room with park tickets / room with park tickets and half board.
Now try as I might - and I tried via phone / email speaking to 6 different customer service reps (based in India / Malaysia / the Philippines) I could not get a definite answer to 2 simple questions:
1. How many days park tickets are included (website simply says park tickets - no further info)

2. What type of half board is included? Disney have hotel only, standard, plus and premium and each level gives you access to more places to eat throughout the park (website simply says half board)

You would think these would be straightforward for a company booking thousands of hotels an hour and part of one of the world's largest online travel agencies - think again!

I had answers ranging from 1 days ticket for 1 person to tickets for us all for the 4 days we were staying. The dining question they could not answer and told me to ring the hotel. How would the hotel know what is included in a third party website advert. Nobody would commit an answer to email so I had some form of comeback on arrival at the hotel.
Incredibly poor show! I think I will book direct with Disney for piece of mind and to know exactly what I am getting before I arrive!

Versprochenes Cashback wird ohne Angaben von Gründen gestrichen.

Realice una reserva desde Venere, en el Roda Glolf& Beach Resort, el tema que antes de realizar dicha reserva siempre hago él filtros priorizando que incluya el Gimnasio, una vez que seleccione dicho hotel t que incluía el gimnasio y sin coste alguno, cuando llegó al hotel para realizar el Cheking dicho hotel me informa que el gimnasio no está incluido y que por 3 días tengo que abonar 132€!!! Acto seguido enseño la documentación de mi reserva atraves de Venere y me dicen que hable con Vennere, llamó a Venere y una señorita me confirma que es un error de su web y que en 24 Horas me diría algo, pero yo solo iba a estar 3 días y por lo tanto volví a llamar por la tarde y Venere me confirma que no se quieren hacer responsables de su error y que no quieren saber nada del tema!!!!
Esto es un auténtico engaño por parte de Vemere lógicamente lo denunciaré, al final tuve para pagar el gimnasio y el hotel me confirmó que eliminó a Expedía y Venere de su web ya que dicho hotel confirmó lo que yo decía y que era cierto, pero Venere miente y encima no asume sus errore!!!!

Vorsicht bei Buchungen über diesen Vermittler , Preise sind zu hoch und dann werden Gutscheine und Cashback nachträglich gestrichen.
Nie wieder Venere

Pretend I have left it though this is not true and obviously does not appear anywhere.

This company has very poor customer service or not enough people to answer customer's calls. I spend over 50 minutes on hold, on the two times I had to call to confirm my reservation. If the company does not want to spend money on paying customer services reps then don't promise good service, as simple as that.

Book aldrig pr. Telefon det går altid galt, der er en ekstrem dårlig forbindelse, de er umulig at forstå, de kan ikke skrive en navn korrekt, på trods af at man anvender internationalt alfabet (Phonetic alfabet) vi har prøvet det to gange og begge gange gik det galt, så galt at reservationen blev cancelled pga. forkert navn på kreditkortet. Ydermere stå der at man kan tale med en dansktalende, det kan ikke lade sig gøre, man for altid en engelsk talende på en ekstrem dårlig linie. Brug en anden udbyder, f.eks Hotel.com som er samme firma, men med en meget bedre service!

We booked are hotel for 5 with Venere.com in Cyprus , once we made it to the hotel the reception staff told us that there is no booking with our name and that they are sorry but the hotel is full , although Venere sent us booking confirmation and charged us at the same day we booked.
At this moment I am stuck with 5 family members trying to find ourselves another hotel.
After calling Venere they sent us email which they are sorry but they WONT refund us as the hotel did charge them , so we went back to the hotel and asked if its right , they said its totally wrong and that have never seen any booking with our name on it so they can't charge anything.

Very bad way to start a vacation ,thank you Venere.com
We will handle it thought the credit company.

I chose to use Venere to book a hotel as they had sent me a viscount voucher. All the way through the booking process no option was given to enter the code. I called their helpline. The first person I spoke to I could not understand, I then spoke to the manager who simply kept repeating that if I had paid in full the voucher option would have been applied. He then told me to cancel the booking and reapply and choose the pay in full choice (this did not appear as a choice, so unable to do this), I told him I did not want to do this as I had booked the last room, and may then not be able to rebook. He then changed his story and said the problem was the hotel took all my payment details but I pay in full when I arrive, so I can not use a discount code. Many hotels are like this and so how can you advertise a discount when it is only applied to a few hotels. This should be stated clearly or surely it is a breach of trading standards, leading people to believe they will get a discount when it is quite unlikely they will not. Shoddy company whose service desk, do not speak good English, give conflicting information, are ill informed and did not seem to be interested and just kept repeating the same thing, whilst not listening. I will not use again.

I booked a room at the Courtyard Marriot (Soho) with venere.com. While I found the booking process to be easy and account team to be helpful when a small issue arose, I was greatly disappointed to find that the room that we received last night was a double room and not a King bed as booked and confirmed on our reservation page. With two young children, my wife and I get very few nights out together/non-interupted sleep, and last night was one of the rare opportunities to do that. I hope that they make an effort to repair this.