Ordered two items on Sat 7th of January, only wanted the nerf ultra five since it was cheapest I could find and got another item to hit free delivery. Arrived Wednesday 11th, I did not get a disp... Zobacz więcej
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I love toys r us, it’s the best toy shop in my opinion & I’m gutted my local branch is closing in the new year. I went into the store last week & the staff were friendly & helpful & I was able to loca... Zobacz więcej
Totally untrustworthy company. Charged extra for next day (Wednesday) Express Delivery and then finally delivered two days late on Friday. Children had left by the time their presents had arrived.... Zobacz więcej
I paid for express next day delivery, the deadline already passed and the shop still did not even despatch my order. Update: I received my parcel 1 day later than expected, which is quite good excep... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z zabawkami
- Sklep z zabawkami dla dzieci
- Sklep kolekcjonerski
- Sklep hobbystyczny
- Sklep z ozdobami do albumów
Napisane przez firmę
Toys R Us UK is back and we're thrilled to be here! We relaunched in the UK in 2022 as a brand new Toys R Us, and we can’t wait to support you as we grow and develop together over the coming weeks, months, and years. At Toys R Us we believe that delivering magic should be at the heart of everything we do, so you and your loved ones can create incredible memories together. Our vision is to work together with parents and families to build a relationship that you can trust and provide you with the products you want, at the best prices, and with outstanding customer support. Whether you’re looking for environmentally friendly products, toys that promote inclusivity and represent diversity or the hottest new toys that your little ones say they just can’t possibly live without, we aim to bring you the best range we can – after all, Toys ‘R’ Us is a magical place! We are now open in TGJones stores nationwide, visit toysrus.co.uk to find your nearest store! #alwaysatoysruskid
Dane kontaktowe
Zjednoczone Królestwo
- help.toysrus@tgj.co.uk
- www.toysrus.co.uk
2,8
Średnia
446 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Unlike any other company there is no…
Unlike any other company there is no way to cancel an order. even if its 30 seconds after making the initial transaction. They will send you the item, even if it takes 2 weeks to fulfill the order and then make you send it back. Not a surprise that the company is going out of business. Terrible company trapped in the 80's.
21 listopada 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Hi, thank you for your post. I am very sorry we have disappointed you. Please email help@online.whsmith.co.uk about your order and our Customer Service Team will be able to assist you. Kind Regards, Sarah
A very small store (fosse park, Leics)
The store at Fosse Park in Leicester is very underwhelming and small. It’s situated at the back of a WHSmiths and didn’t necessarily have anything in there that WHSmith wouldn’t normally have (apart from the giraffes of course) so it was a bit disappointing
8 czerwca 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Thank you for sharing your feedback. We are sorry the store did not meet your expectations and will take this feedback on board as we look at our future expansion plans.
Bought a bike for my daughters…
Bought a bike for my daughters birthday. It stated that delivery is typically within 4 working days and come the 4th day I had not received a dispatch update or tracking number so I contacted toys r us and they explained that it can take up to 7 working days and that this is clear on the website. I sent a screenshot of the (delivery within 4 working days) and explained that its not clear. Customer service did not acknowledge or apologise just provided the tracking number and it hadn't even been dispatched. If I knew it would take X amount of days I would not have purchased. It's my daughters birthday today and it looks like it won't arrive until next week now due to it being the weekend. I've only just seen the poor reviews. Won't be purchasing again unfortunately.
30 maja 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Sorry to hear the customer service you experienced didn't meet expectations. Our product pages on all bikes do state delivery up to 7 working days as these come direct from the supplier, however apologies if this was missed and wasn't clear enough.
I ordered my son’s birthday present on…
I ordered my son’s birthday present on Saturday with next day delivery it’s now Wednesday and still no delivery. My sons birthday is on Thursday and this was his own present we could afford to get him his first bike and his so exited to get it. We can’t afford to go perches another bike and now the stress and anxiety it has caused me and my wife is not acceptable. I have wrote 4 emails and not heard anything back from this company. Would never use them again.
4 maja 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Sorry to hear the customer service you experienced didn't meet expectations. Our product pages on all bikes do state delivery up to 7 working days as these come direct from the supplier, however apologies if this was missed and wasn't clear enough.
I paid for express next day delivery
I paid for express next day delivery, the deadline already passed and the shop still did not even despatch my order.
Update: I received my parcel 1 day later than expected, which is quite good except for the fact that this delay caused me some worry because I was ordering a gift that was needed by the particular time.
Toys are good, but the box is a bit deformed.
2 maja 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Sorry to hear your delivery arrived late. Unfortunately sometimes things outside of our control can happen which cause delays. We always strive to achieve on time deliveries and sorry that we didn't on this occasion.
Grandsons birthday present Having placed a order then saw quite a…
Having placed a order then saw quite a few negative reviews,but I can only speak about my experience which was great from order to delivery.
26 kwietnia 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Thank you for your feedback. We always enjoy receiving positive feedback.
Try to sell items they don't have
Try to sell items they don't have, then of course cancel the order.
24 kwietnia 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Sorry your order was cancelled as we experienced some out of stocks. This was unavoidable however we understand this can be frustrating. Sorry once again.
I paid for next day delivery but I…
I paid for next day delivery but I didn’t receive any parcel yet
10 kwietnia 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Dear Rani,
I sincerely apologise for the inconvenience caused by the delay in receiving your parcel.
Upon investigating your order, I can see that it was dispatched promptly for next day delivery as promised. While we strive to maintain this commitment, unforeseen courier delays occasionally arise, over which we have limited control.
To address the delay, I have initiated a refund for the shipping cost, which will be credited back to your account.
According to the courier's tracking information, your order is anticipated to be delivered today.
Should you have any further concerns or queries, I kindly request that you contact us directly at orders@toysrus.co.uk. We prioritise resolving any issues promptly and to your satisfaction.
Your understanding in this matter is greatly appreciated, and we hope our swift response and resolution encourage you to reconsider your review.
Once again, I apologise for any inconvenience caused.
Kind regards,
Emma
Non spediscono e non rispondo
Non spediscono e non rispondo. Però i soldi se li prendono. Orrendo. Non comprate su questo sito sono dei ladri
1 marca 2024
Opinia niezależna
Amazing price
I have ordered around 10 items to use as gifts and the price was the lowest on the market,free delivery and another 15% off from the total price.I have placed the order on Thursday night and by Monday morning was delivered in perfect condition.
Definitely I will buy again.
8 kwietnia 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Hello,
Thank you so much for your kind words and positive feedback about our business! We truly appreciate you taking the time to share your experience.
We’re grateful for your support and look forward to serving you again in the future.
Thank you again for choosing Toys R Us!
Kind regards,
Emma
My original package was lost by Royal Mail Royal…
My original package was lost by Royal Mail
As soon as I alerted Toys R Us, they responded immediately, kept me fully informed as they tried to track the package
24hrs after no joy with Royal Mail, Toys R Us, sent a replacement by express delivery
20 marca 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Hello Susan,
Thank you so much for your kind words and positive feedback about our business! We truly appreciate you taking the time to share your experience. We are truly grateful for your support and hope you visit again soon! Thank you again for choosing Toys R Us!
Kind regards,
Emma
Very Good Service
After reading so many bad comments after I had placed my order I was a little worried.
However the order was placed on Friday & the toy arrived on the Monday nicely packaged and undamaged & delivery was free,
So no complaints from me as I am very happy with their service & they kept me up to date by e Mail in relation to the status of my order.Cant ask any more than that
18 marca 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Hi Claire, thank you so much for your kind words and positive feedback about our business! We really appreciate you taking the time to share your experience.
We’re grateful for your support and look forward to serving you again in the future.
Thank you again for choosing Toys R Us!
Had an issue with my order where I…
Had an issue with my order where I didn’t receive the 10% discount on my first order. Within the hour I had a response and they amended the order. Very efficient and happy with the customer service here. Now I look forward to receiving my items. Excellent 👍
23 lutego 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Hello :)
Thank you so much for your kind words and positive feedback! We truly appreciate you taking the time to share your experience. We hope you are happy with the items you receive. If you have any further queries please contact us at orders@toysrus.co.uk. We’re grateful for your support and look forward to serving you again in the future.
Thank you,
Emma
Emma the lady that was the toysrus
the lady that was ToysRUs representative Emma was so kind and helpful from start to finish.I didn’t realise that this lady was going to help with my issue on the same day. I’m so happy I was dealt with in a great manner with my issue being kept up to date feedback.
Many thanks,
Mr SM BElshaw
21 lutego 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Hi Stuart,
Thank you so much for your lovely feedback, that's so kind of you!
We truly appreciate you taking the time to share your experience.
We’re grateful for your support and look forward to serving you again in the future.
Thank you,
Emma
Only good things to say about toys r us
I was very worried after I placed my order and read the reviews on here. But I’ve had a really good experience. The toys I ordered were better than half price and were delivered within 7 days of me placing the order. The only fault I have is with Royal Mail. They left my delivery in someone else’s storage box up the road which is bizarre.
18 stycznia 2024
Opinia niezależna
Odpowiedź od Toys R Us UK
Hi Corinne, thank you so much for your kind words and positive feedback about our business! We truly appreciate you taking the time to share your experience.
We’re grateful for your support and look forward to serving you again in the future.
Thank you again for choosing Toys R Us!
Excellent service
Excellent service, so firstly I didn’t even realise toys r us was still operating since stores shut down and after ordering Xmas gifts from another online toy store that completely failed at fulfilling order (I never received any , review of shop on my page) I search for the missing items saw toys r us and took a chance and was extremely impressed everything was in stock and delivery super fast despite Xmas madness tracking was up to date and informative so 5 🌟s will definitely be using again and happy kids in the end 😁
29 grudnia 2023
Opinia niezależna
Odpowiedź od Toys R Us UK
Hi Pip, thank you so much for your kind words and positive feedback about our business! We truly appreciate you taking the time to share your experience.
We’re grateful for your support and look forward to serving you again in the future.
Thank you again for choosing Toys R Us!
Dreadful company that doesn't honour orders
Unfortunately not the same company as their namesake which went bust. Which is a shame as they used to actually honour orders.
This current company I have ordered from twice in recent months and both times they have failed to honour the order due to 'stock issues'. Upgrade required for them to correct this so they stop disappointing customers. This time I had to email them in order to get a refund as they were happy just to hold my money for over a week with no email or anything to say what was happening.
27 grudnia 2023
Opinia niezależna
Odpowiedź od Toys R Us UK
Hi Dan,
I'm really sorry it's taking a long time to respond to your review. We are trying to reach out to some customers to hopefully resolve any past issues and learn from our mistakes so we can avoid them in future.
I’m so sorry that you didn’t have a great experience with us due to stock availability. This has been a strong focus of ours for the new year, and new teams and systems have been put in place to avoid this being an issue in future. I’m so sorry it effected your order and we hope in future we are able to change your opinion around to a positive one.
Thank you, Emma.
This would be no stars
This would be no stars! Ordered my daughter the Emily doll to say it’s been dispatched! To email and ask where it is to say it’s cancelled due to stock issues!
Now I have no doll for my daughter’s Xmas as I bought from here! Money taken! SCAM
DO NOT ORDER FROM THIS COMPANY!!!!
22 grudnia 2023
Opinia niezależna
Odpowiedź od Toys R Us UK
Hi Samantha,
I'm really sorry it's taking a long time to respond to your review. We are trying to reach out to some customers to hopefully resolve any past issues and learn from our mistakes so we can avoid them in future.
I’m so sorry that you didn’t have a great experience with us due to stock availability. This has been a strong focus of ours for the new year, and new teams and systems have been put in place to avoid this being an issue in future. I’m so sorry it effected your order and we hope in future we are able to change your opinion around to a positive one.
Thank you, Emma.
Worst customer service
I have to put one star. Probably the worst customer service I have ever experienced. Would not buy anything from toys r us again, return policy doesn’t work and no complaints procedure. Left with a toy with missing parts.
Avoid many other options available, toys cheaper on here for a reason as they don’t care if you have issues
8 grudnia 2023
Opinia niezależna
Odpowiedź od Toys R Us UK
Hi Neil,
I'm really sorry it's taking a long time to respond to your review. We are trying to reach out to some customers to hopefully resolve any past issues and learn from our mistakes so we can avoid them in future.
I’m sorry you didn’t have a great experience with us. I have found your email back in December and can see our Customer Services did try and assist with this, however I’m afraid with LEGO products they do have a specialised replacements and faults team that deal with all these types of enquiries.
We believe we now have stronger processes and teams in place to assist better going forward.
We do hope we can change your opinion around in future, but we do understand your frustration and appreciate the feedback you’ve provided so that we can continue improving our services.
Thank you, Emma.
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