Seatwave Recenzje 

I bought 2 tickets, when they confirm the purchase I spend money on flights and hotel.

They do not give me those ticket or other similars (as the TicketIntegrity they said before the purchase).

I spent a lot of money for nothing.

So, I bought tickets to a gig last summer that is taking place this week.... I have messaged the seller more than once who confirmed he would send the tickets once received and then he ignored me!! I contact Seat Surfer on Facebook and via email to their admin address and had no response!!! I am £110 out of pocket and really very concerned that I have been defrauded. I don't recommend this company and now have no choice but to raise a fraud case with Paypal and my bank. Use a more reputable company if you want to go to gigs that you have planned for months - the biggest disappointment!! Never ever again!!

Seatwave was not a good experience. Acted in haste bought expensive tickets for a gig in Wembley. Realized I could not go so I advertised the tickets for sale on seatwave for about 60% of original value.

Was pleasantly surprised there was a buyer almost instantly. The deal was you send the tickets and then the cash is paid to you. Buyers locked in via their credit card. Easy.

I sent off the tickets registered post and then wait. No money seems forthcoming. Eventually seatwave tell me the buyer can’t go to the gig and returned the tickets to them. They can try and sell or for a nice admin fee will return them to me.

Of course they never sold them. I found some people in London who could take the tickets for free. They met the seatwave person in a pub near wembley the night of the gig. They said she had an envelope with loads of tickets and was taking cash on ticket collection. Obviously they had quite a few other “buyers” that were also unable to attend - that cost me 500-600€ and a lot of annoyance. I think they are shut down now.

I sold two tickets for the Wales v England riugby match on the 23rd February via Seatwave, apparently the official WRU reselling partner.The sale was confirmed by email and I sent the tickets back to WRU as directed. I was told I would receive my money within 14 days. 28 days later and nothing received.
I’m now becoming very concerned and hope Seatwave can reconcile this.

Compré entradas en julio de 2018 para un evento en marzo de 2019 y tras el cierre de la página no puedo imprimir mis entradas, que baratas no han sido. Nadie contesta y nadie se responsabiliza. UNA VERGÜENZA Y UNA ESTAFA TODO.

Seatwave is a huge money making scam, and the WRU should be ashamed of themselves for allowing their fans to pay the ridiculous processing fees. Seatwave after reading many reviews don't always deliver on the goods but are still happy to charge and allow over inflated prices and an eyewatering processing/admin fee. I personally as well as many others I've spoken to, think that Seatwaves site should be taken down, or have strict rules of fair fees etc imposed. I've taken my matter further to prevent other fans being ripped off. Shame on you Seatwave and also the WRU.

I sold tickets for an event in November, i was told i will receive the payment 14 days after the event ( end Novembre in my case ) . How will i get paid while the website will shut down in October ????

Après avoir acheté mes billets en ligne je suis allée voir les avis (Oui après) et erreur...j'ai flippée au vu des commentaires. J'avais réussi à télécharger mes places pour imagine dragon tout de suite et à les imprimer...du coup j'ai eu peur qu'une fois sur place qu'elles ne soient pas valides.. .mais si. Aucun soucis. Donc pour moi soit j'ai eu de la chance sur ce coup là soit les autres sont malchanceux. Je recommenderai certainement sur ce site si besoin. Céline

Una mentira completa!!!! Revenden entradas que ya fueron usadas. Se llega a los conciertos y no se puede entrar porque los que la revenden usan igual!

Avoid selling your tickets through this site. Their costumer service is by far the worst experience I have ever had.

I sold two ticket through this service. I shipped them in due time, through a local vendor, as DHL Denmark is not a part of Seatwaves free shipping programme. I was explicitly told to do so by their costumer support.

Then the system started bugging me about sending the tickets - which I already had, so I decided to tell costumer support, that the tickets was shipped many days earlier.

But that's when it all started going down hill. The customer agent decided take half of the price and to send new tickets to the buyer, because I didn't send them through a service with track and trace info. Eventhough I clearly stated MULTIPLE time, that the tickets was shipped with Track & Trace. This however did not help, not matter how many times I tried telling him that I had done as I was asked and that the tickets was indeed delivered to the buyer. When I didn't back down and asked to speak to a supervicer I was promptly ignorede, and heard nothing from them in a month - And in stead of half - my ticket sale just disappeared from my seatwave panel.

Now I am left with no money, eventhough I have payed to ship the tickets - No tickets and I'm being ignored - eventhough I opened a formal complaint 14 days ago.

I have heard nothing - And its been 2 months since I shipped the tickets..

I am lost for words - I have never experienced anything as bad as this in customer care. Never use this company - Avoid at ALL cost.

Edit af answer.
I did say I had the Track & Trace informaton to your customer agent - But he never asked for it. He just canceled it and ignored me....
I can't use this answer for anything and you do not answer your emails.

Nothing was DEDUCTED from my order - I havn't recieved a dime. Not even a reciept of the deduction!?

First I got a ticket when they were all sold out from official sellers.
Second, there was printed the name of the first buyer but no problem to enter the concert.
So everything i got in time and I got plenty of fun on JT concert.
Thanks

Bought a ticket for wireless festival (08/07/18) A week before I was told the ticket had been dispatched. Then on the day of delivery I waited for the delivery and UPS didn't show. Then I was told it was waiting at a UPS pickup location and I had until the 05/07/18 to pick them up. On arrival at the store on the 02/07/18 I was told that the there was no such order there and that the parcel number was invalid/did not exist. I have since tried to contact both UPS and Seatwave but Seatwave do not provide an email number and you will be perpetually waiting on hold or disconnected. I paid £120 all to not receive my ticket and not go to the festival.

Seatwave should at least provide a suitable method of communication for it's customers

I had sold two tickets for Shakira concert held at WiZink Center Antiguo Palacio de Deportes, Madrid at 21:15 on the 3rd of July, 18 via seatwave. [Reference ID:2063434, ID:2063430 ].
I received an email that stated that "Payment for ticket sales has now been processed " on the 22nd of July, 2018 and that it would take upto 10 days to be processed via Paypal. it has been 12 days since I received the email but haven't received the 81 Euros that I was supposed to receive on my Paypal account.

If there's any representatives from Seatwave here. Please contact me asap!! I've been trying til reach you without luck so far. I've been trying to sell my tickets to the Killers Helsinki show (listing confirmation number:16451454) . I aslo got email with a sale confirmation number: 2065062 but looking at my account it's not clear at all if my ticket has been sold or not.

Also, I don't think that it's clear enough that it's a ticket REsale company. When I bought my ticket I got re-directed from the official event site without noticing what kind of a website it was. This is probably parrtly my own fault but I still think that it should be made more clear than it is right now. And the commission they taket from each sale/buy is riddiculus.

Vi har bokat biljetter till konsert i Berlin nu på onsdag den 25/7. Våra biljetter kan fortfarande inte laddas upp och vi har ingen aning om när vi får dem. Med andra ord åker vi till Berlin på vinst och förlust utan att ens veta om vi kommer få några biljetter. Jag är väl medveten om att Seatwave inte kan svara för när uppladdning sker av biljetterna men man borde ändå få ett senast datum. Pengarna är dragna från vårt konto men biljetterna lyser med sin frånvaro. Skulle uppladdning ske timmen innan konsertens början skulle vi rent praktiskt inte hinna skriva ut biljetter och hinna dit på plats. I mina sidor står : "Om du har några frågor angående det här köpet ber vi dig kontakta vårt kundserviceteam, som mer än gärna hjälper till, genom att klicka på länken Kontakta oss" då blir man länkad till FAQ. Finns inte längre någon mailadress att kontakta dem på utan man hamnar bara tillbaka på samma sida igen. Det går bara runt runt. Kan någon som vet, eller möjligen Seatwave kontakta oss omgående om vad vi kan nå er på för mailadress?? Eller ännu hellre tala om, om vi får biljetterna i tid så att vi hinner till konserten eller åtminstone får våra pengar tillbaka!

On 14 December 2017 I purchased tickets to the Eric Clapton concert taking place 8 July 2018 in Hyde Park. I reside in Australia and with the benefit now of hindsight, I was naïve in thinking I would receive these tickets with sufficient time to enable me to organise my trip to London. Months before, I started making enquiries as to when I would receive my tickets. At no time was I given information about when or how I would receive the tickets. On the day prior to the concert I received an email advising e-tickets were available. Be aware, that Seatwave expects you to fly to your concert location from wherever you are in the world, without a valid ticket in hand, trusting that you will receive your ticket in time. Seatwave have abrogated any responsibility, saying the tickets were sent before the concert started, not taking into account where you may have to travel from in the world.

Bij het downloaden van mijn ticket voor NSJ blijkt het een ticket van vorig jaar te zijn, terwijl bij aankoop en het bericht om te kunnen downloaden van de ticket duidelijk wordt aangegeven dat het een ticket voor 14 juli 2018 is. Wat een teleurstelling. De belofte dat het geverifieerde tickets zijn, klopt dus niet.
Mijn referentienummer.2072155.

So I purchased a longitude Sunday ticket early Thursday morning, a bit last minute I’m aware but from what I read on the site and after purchasing the ticket that I had to wait for the e-ticket to be uploaded by the seller. It’s now Friday evening and I have yet to receive any information or the ticket itself. Swat wave have deducted the money from my account and as a 17 year old student I’m not in a position to purchase another ticket elsewhere unless I’m guaranteed a refund from seatwave. I have rang several different contact numbers for seatwave customer service to which they have either been disconnected or permanently on hold. All I want is an email or some form of contact to try sort this out. Seatwave states to just email or contact them inform help but there’s no contact details on their site!! If someone from seatwave is reading this please email me through: eoinisnow@ gmail.com This situation is beyond stressful and I already have a bus organised and don’t know what to do. My phone is+353852716430

Don't use this company:

1). They are a ticket reselling company which means they don't own any tickets but allow users to buy and sell. This means that there is no price regulation - sellers can value their tickets at extortionate prices. Sellers will also sell batches of tickets meaning that you won't be able to choose how many tickets you want

2). I bought Paul Simon tickets for a Dublin show at the RDS. Haven't received the e - tickets & its the day of the show!

3). Can't get hold of the consumer service - on hold for half an hour

Ich rate von dem Unternehmen ab. Ich habe Tickets für Metallica bestellt, diese auch rechtzeitig im April 2018 erhalten, jedoch waren diese personalisiert. 1 Woche vor dem Konzert wurde der Auftrag von Seatwave storniert mit der Bitte die Tickets zurückzusenden bzw. Online zu übermitteln. Dies Tat ich, die versprochene Rückerstattung Ist bis jetzt (wir haben Mitte Juli 2018) noch nicht bei mir eingegangen. Seit über 2 Monaten ständiger Mailverkehr und nichts passiert.

Update zur Antwort von Seatwave:

Die Tickets wurden von mir online übermittelt als auch per Post per Einschreiben (Sendungsnummer ist bekannt) im Original versendet. Die Antwort ist leider keine konkrete Antwort zu meinem Sachverhalt, sondern soll hier nur vom Fehler von Seatwave ablenken.