SalonSkincare Recenzje 

345
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I ordered 6 units of a Spanish deodorant which was not in stock and they had to bring over. It was at an excellent price and I was advised not to contact them until after 15 days due to the transit... Zobacz więcej

Oceniono na 1 z 5

Worst customer service ive seen in a long time. I ordered a product and it said it would arrived in 15 days but I would have a tracking code once dispatched. After 9 days, it still hadn't been dispat... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered something and said they didn't have stock, and no alternatives. Then when I said I would wait for stock they refunded and said they wouldn't offer the same price when the new ones came in. T... Zobacz więcej

Oceniono na 4 z 5

After placing an order, I didn’t hear anything more for several days so telephoned (number from their website 023 9245 3256) but got no reply, just an answerphone (voicemail). Reading some of the revi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Salon kosmetyczny
  2. Centrum wellness

Napisane przez firmę

Great deals on cleansers, toners, moisturisers, exfoliators, masks, suncare, tanning lotions, make-up and other cosmetics for women and men. Trying to offer all the time, the best products at the best prices.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

345 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(345)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

A very happy customer

I ordered 6 units of a Spanish deodorant which was not in stock and they had to bring over. It was at an excellent price and I was advised not to contact them until after 15 days due to the transit period. Just short of the 15 days I received email confirmation that it was on its way, then a couple of days later another to say it had arrived and would be sent on by their courier. 2 days later it was here. More than happy with the price, the service and being able to get a great product that I'd struggled to source.

14 listopada 2021
Opinia niezależna
Oceniono na 1 z 5

Worst customer service ive seen in a…

Worst customer service ive seen in a long time. I ordered a product and it said it would arrived in 15 days but I would have a tracking code once dispatched. After 9 days, it still hadn't been dispatched so I contacted the company for an update and turns out it wasn't even dispatched. Not to mention they didn't even apologise but said 'This has been refunded'. Fantastic customer service!!

1 listopada 2021
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi Sheena,

Thank you for the feedback, please can you advise of the name on your order or your order number so we can look in to this further as we can not locate an order from the details provided?

Regards

Oceniono na 1 z 5

avoid

Ordered something and said they didn't have stock, and no alternatives. Then when I said I would wait for stock they refunded and said they wouldn't offer the same price when the new ones came in. The reason I am writing this review is that their attitude showed that that didn't really care.

28 października 2021
Opinia niezależna
Oceniono na 5 z 5

Had been trying to get hold of spanish…

Had been trying to get hold of spanish brand of body lotion this company had it shipped in and delivered quicker than I had expected, Brilliant company, customer service and communication is 1st class, lovely free gift which was a surprise, will only buy from this company in the future, thanks salonskincare =)

1 września 2021
Opinia niezależna
Oceniono na 1 z 5

DO NOT ORDER

I placed an order on the 25th June, received confirmation email and asking not to chase them for 15 working days. The 15 working days have passed, I chased my order and don't get any response back, no update on the order or how to get my money back. Absolutely disgraceful! Do not order from them

23 lipca 2021
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi AS,

Thank you for the feedback, please can you advise of the name on your order or your order number so we can look in to this further?

Regards

Oceniono na 5 z 5

Quick & cheap

Have only bought 1 item which came within 3 days, straight from their warehouse. Genuine item at a great price will definitely use again.

14 kwietnia 2021
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hey Mó,

Thanks for the lovely 5* review! It's great to hear you are happy with our service and look forward to seeing you back soon.

SalonSkincare

Oceniono na 5 z 5

My new favourite store A+++

I have only just found SalonSkincare but I am so glad I did, Great products at lower prices than many places I’ve found, Also I ordered my items Monday and they have just been delivered today Wednesday, I must say they took great care in wrapping and packing my items came delivered no damage or spillages, I will definitely without a doubt be ordering from SalonSkinCare again I’m usually a big Amazon user but I think I’ve found my new favourite place, I rarely write reviews but I felt I needed too😁🥰 Thanks guys

14 kwietnia 2021
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hey there,

Thank you for amazing 5* review! We are pleased to hear you are happy with our service and look forward to seeing you back!

SalonSkincare

Oceniono na 1 z 5

Terrible!

Terrible!!
Waited 30 days for them to tell me that they are a drop ship business and that they're stock was held up abroad.

Were less than apologetic and didn't seem to care.

Will never use again and I would recommend avoiding along with their sister brands!

1 kwietnia 2021
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi Robat,

Thanks for the feedback,

The website states that some of our brands work on a drop shipping basis and on the delivery page, before payment is made we advise delivery is approx. 15 working days.

I can see you emailed on 16.03.21 asking to cancel you other order but wanted to keep this order live. Customer services emailed to advise the stock had been delayed due to an delay with the courier, this is unfortunately something out of out of our control, we asked you to wait a further 3 days for the delivery to arrive. We emailed you 3 days later to advise the stock had arrived and was being shipped that day and you responded and asked to cancel the order in full which we did.

I’m sorry you were not happy with the service received, should you wish to place any further orders please call us before you place the order and we can advise if the item is a dropship product or if the item is in our warehouse ready for immediate fulfilment.

Regards

Oceniono na 5 z 5

Quick delivery and great prices

Item arrived very quickly and was cheaper than anywhere else, would recommend!

9 lutego 2021
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi Abi,

Thanks for the 5* review! We are happy to hear you are pleased with our service and hope to see you back soon.

SalonSkincare

Oceniono na 5 z 5

Great price and super speedy delivery

Great price and super speedy delivery; ordered at midday, received despatch notification within three hours and it arrived the next day! Very impressed and will be ordering again.

30 stycznia 2021
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi Turns,

Thank you for your lovely review! We are pleased to hear you are happy with our service and hope to see you back soon.

SalonSkincare

Oceniono na 5 z 5

Very happy with prices and speed of delivery.

Not used the company before. Prices seemed very competitive: some reviews indicated delivery was slow. I wasn't in a hurry and wanted to take advantage of the good value products, but expected to have to wait for 2 or 3 weeks. Wow! Ordered on a Monday just before Christmas (and during pandemic). Items arrived within 3 days. I was alerted by SMS message on delivery day giving me approximate 1 hour delivery slot. Wonderful: I'll be using them again!

17 grudnia 2020
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hey Sarah

Thank you for your lovely feedback! We are very pleased to hear you are happy with our service.

Have a good day and we hope to see you back soon at Salon Skincare!

Best wishes

Oceniono na 5 z 5

Slow by default but good

Item delivered slightly behind the already generous date estimate, but it was a fabulous product unavailable elsewhere, and for a killer price. P.S. - I bought from them again, and the delivery took even longer. I hope post-Brexit troubles won't put them out of business, because they provide great value.

16 grudnia 2020
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi Dez,

Thank you for your feedback!
We are doing our best to offer a great service to all our customers.
Have a good day and hopefully see you back soon on Salon Skincare!

Best wishes

Oceniono na 5 z 5

Excellent Price and Very Fast Delivery

Very good prices for quality products - they said it could take up to 10 days for delivery but as I wasn't in a rush I went ahead. Two days after ordering and my product has just arrived, all packaged well and exactly as expected.

11 grudnia 2020
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hey Dianne,

Thank you for sharing your feedback!
We are doing our best to offer a great service to all our customers.
Have a good day and hopefully see you back soon on Salon Skincare!

Best wishes

Oceniono na 5 z 5

All good.

Following on from my recent 1 Star review - I quickly ordered a similar substitute product - arrived on 8th working day, within advised timeframe.

Well pleased this time.

20 listopada 2020
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Thank you for your feedback. :)

We are doing our best to offer great services. Have a good day and hopefully see you soon at Salon Skincare.com

Kind regards

Oceniono na 5 z 5

Faultless service

Can't understand why this company has so many bad reviews, items ordered and paid through PayPal they said delivery in 10 working days which it was and very well packed, would definitely use them again as they were also much cheaper than other outlets.

11 listopada 2020
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi David,

Thank you for the review. We have recently taken over the company and are working hard to try and resolve the issues that have been previously reported. We are glad you received you item and
we look forward to receiving your next order.

Regards

Oceniono na 4 z 5

Patient and happy

Yes it took awhile, ordered 22nd delivered 3rd November, very happy, product unavailable elsewhere

3 listopada 2020
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Thank you for your feedback. :)
We are doing our best to offer great services.
Have a good day and hopefully see you soon on Salon Skincare.
Kind regards

Oceniono na 5 z 5

Great service

Great, easy service ,very fast delivery, recommended thank you

30 września 2020
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Thank you for your feedback. :)
We are doing our best to offer great services.
Have a good day and hopefully see you soon on Salon Skincare.
Kind regards

Oceniono na 5 z 5

Perfect if you're happy to wait upto 2 weeks for delivery

If you're not in a hurry for the goods then I highly recommend. Best price I could find by far and order arrived well within the 10-working-days stated. Bought 2 Nuxe Sun products and they are perfect, also received a surprise sample which was nice :)

25 września 2020
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Thank you for your feedback. :)
We are doing our best to offer great services.
Have a good day and hopefully see you soon on Salon Skincare.
Kind regards

Oceniono na 5 z 5

Having read reviews of Salonskincare I…

Having read reviews of Salonskincare I was skeptical about ordering, but as the items were cheaper and I could pay with PayPal, I thought I would risk it. Absolutely no issue. Delivered quickly and as described. Good communication. Will buy from them again.

23 lipca 2020
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Thank you for your feedback. :)
We are doing our best to offer great services.
Have a good day and hopefully see you soon on Salon Skincare.
Kind regards

Oceniono na 5 z 5

I was dubious after reading the reviews…

I was dubious after reading the reviews but have to say I bought lancaster and opalex at a great price and arrived within 2 days very pleased with service and company.

15 lipca 2020
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Thank you for your feedback. :)
We are doing our best to offer great services.
Have a good day and hopefully see you soon on Salon Skincare.
Kind regards

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