RBC Recenzje 

You can only reset your pin in person on a Mastercard Canada is living in the Stone Age!

Une expérience très décevante.
J'ai attendu plus de 45 minutes dans une succursale (1801 avenue du Mont-Royal -Montréal) où il faisait très chaud, sans climatisation. Pendant tout ce temps, seulement deux employés étaient au comptoir. À mon arrivée, l'un d'eux servait déjà un client, et cette transaction a duré environ un bon 30 minutes avant de se terminer.
Ce qui est le plus incompréhensible, c'est qu'une fois ce client servi, l'employé a tout simplement quitté son poste, alors qu'une longue file d'attente s'était formée.
Une cliente derrière moi est allée demander à l'autre employé si quelqu'un viendrait prêter main-forte compte tenu du nombre de personnes qui attendaient. Elle n'a obtenu aucune réponse, le client qui était servi a simplement répondu qu'on le servait.., et rien n'a changé.
J'ai ensuite vu une employée revenir de sa pause et repartir vers l'arrière de la succursale, alors que plusieurs autres employés semblaient également être présents. Pourtant, personne n'est venu aider les clients au comptoir.
Après plus de 45 minutes d'attente, j'ai dû quitter les lieux, malgré le fait que je m'étais déplacée uniquement pour récupérer une carte qui m'attendait. J'avais un autre engagement et je ne pouvais pas attendre davantage. Une cliente dans la ligne d'attente m'a même dit de rester, pensant que ce serait bientôt mon tour, mais je n'avais plus le choix.
Je comprends que les employés ont droit à leurs pauses. Toutefois, l'organisation du service ne devrait jamais se faire au détriment des clients, surtout lorsqu'il y a une longue file d'attente et des conditions aussi inconfortables. Je vais maintenant devoir revenir une seconde fois simplement pour récupérer ma carte. C'est une situation que je trouve inacceptable.

Extremely disappointed with RBC. I renewed my mortgage online expecting the same process as my last renewal, where the new rate didn’t take effect until the maturity date. I didn’t read every page of the fine print because I had no reason to believe it would be different this time. Instead, RBC immediately replaced my 2.29% mortgage with a 4.14% mortgage months before maturity. It certainly feels like things changed now that interest rates have gone up instead of down. To make matters worse, when I called customer service, I wasn’t transferred to anyone who could help. I was simply told to hang up and call back. A major financial change like this should be clearly highlighted, not buried in fine print. After banking with RBC for years, this experience has seriously damaged my trust. Crooks.

The first and only bank I dealt with. Excellent service, website and app. Only the interest rate for ION card should be lowered, it's 21.99% I guess.

UPDATE so ten minutes after writing this. rBC locked my account and is demanding another password reset. I refuse. I'm going to go withdrawal all my money tomorrow. Disgusting

A huge round of applause for RBC’s "stellar" customer service! 👏👏👏After being a loyal customer for over 20 years—constantly defending them, opening multiple accounts, and basically acting as their unpaid personal cheerleader—I have finally seen the light. I truly wish I had never opened an account with them in the first place.Apparently, two decades of loyalty mean absolutely nothing. RBC just blocked two e-transfer in three days. This isn't pocket change for random shopping; it was a critical $100 transfer. My son sends me money every single month, but suddenly, RBC’s top-tier security system decided this was the threat to national security they needed to stop.The best part? This second block happened during an actual emergency. I needed some of that money to help a friend who urgently required a ride to the hospital. Because of RBC's elite, lightning-fast "customer first" protections, my friend is currently panicking, we had to scramble for another ride, and we are most likely calling an ambulance instead.So, thank you so much, RBC. Thank you for always protecting me from my own money when it matters most. Thanks for putting your customers "first."Go team Royal Bank. You guys are absolutely crushing it. 🙄

After 23+ years of having no issues with my credit card I called in to the service line to have a transaction unblocked/unflagged, so it could go through. after identifying myself multiple times to the people on the phone I was denied the use of my card online and would not clear the transaction for me.
Poor choice.
I will be cancelling my card from here on with the $35,000 credit limit. They would not connect me with a supervisor to clear up any problems and refused to help any further.
Almost 1 hour on the phone and no-one cares for customer service at Visa these days.
Good riddance to you Visa

My wife and I got a recommendation about a young charming advisor named Chad Sheiner who has a CFP/MBA and an Air Force Academy graduate. The sad fact we learned after hiring him in September 2023 is that he is completely dishonest and deceptive! In (2) individual RBC Wealth Plans young (35) Mr. Sheiner stated in writing that he would set aside funds for the “cost and care” of both my parents who died in 1981 and 2004? His total lack of any due diligence was painfully obvious. This highly unethical company and inexperienced Wealth advisor who clearly had NO direct Supervision did
did little to NO Financial Planning for us in spite of being a CFP! We requested often quarterly meetings to discuss our financial planning objectives yet the only reply we ever got was that “these are long term investments and it makes no sense to meet quarterly”? This highly dishonest individual owns/manages two (2) other small companies which we were NOT told when we hired him! He owns Bloom Medical Spa in Arvada Colorado and is a budding real estate investor with a luxury residential rental property at 6412 1st Palm Point Street in St. Petersburg Florida. He purchased it in 11/10/21. It was heavily damaged by Hurricane Milton and was nearly destroyed! In his own words, he’s “taking a bath” on this rental property. Our interaction with him as a Financial Advisor going forward in mid 2024 to ever schedule any meetings was nearly impossible. He obviously was spending significant time in Florida restoring the property plus managing Bloom Spa in Arvada along with building a new large home in Black Forest Colorado! It’s no wonder he was never available to actually be a fiduciary as an ethical RBC/CFP Wealth Management advisor!

We tried to meet with him in the RBC office in mid November 2025 and he refused to ever schedule any appointment? We had a major “life event” and he said there were simply
NO available time slots in November/ December? We had not met with him in many months! So on 1/12/26 he finally agreed to meet and review our portfolio which never happened! After only 10 minutes he gave us an RBC folder with a couple names of call center advisors with NO explanation! Another deception by Chad Sheiner as he lied about the reason to meet him for the final time. This RBC Minneapolis office was never profiled to us yet we were now forced to work with these total strangers in Minnesota! A Formal complaint has been filed with the CFP Board in Washington DC along with the SEC and other regulatory agencies.

He never operated as a trusted, honest
“fiduciary”! We ultimately terminated our relationship with RBC Wealth Management in March 2026! Avoid RBC and Chad Sheiner, a highly dishonest individual and Canadian Bank who has hundreds of negative reviews! We deserved none of this treatment from them. It was a highly distasteful experience for nearly (3) years and we are very relieved it is now over.

I am writing to warn others that it took RBC almost three months to place my mortgage.
There's no on line reporting available yet. I don't have access to RBC reporting regarding our mortgage and it still shows at the prior lender, because they're behind in processing.

If you're planning on transferring your mortgage to RBC, they might not be able to issue and fund your mortgage before it matures.
You will be in a difficult position and may not be able to move your mortgage and have no other choice than to renew with your current lender if you deal with RBC.

RBC has mortgage "brokers", people who only sell RBC mortgages, and I'm dealing with one and even he couldn't get them to speed things up!

I'm fortunate enough to have enough cash and credit to be able to rearrange the mortgage so it is now a secured line of credit, but if I couldn't do this, I would have had no choice other than to renew with my current lender. This process has also somehow dropped my credit score by 36 points, down to 843, so it's not my credit rating that caused the delays either.

TERRIBLE SERVICE

Every single interaction with Royal Bank of Canada has been an absolute disappointment. The level of customer service is unacceptable - staff are consistently rude, dismissive, and act with a sense of entitlement that has no place in a customer-facing role.

I was interrupted while trying to explain my issue, told “can I finish?”, and then had the call ended before I could even speak. That alone says everything about how little respect they have for their clients.

On top of that, I received zero real help in resolving the issue with my Visa. MY MONEY. There is no accountability, no urgency, and no basic professionalism.

At this point, it there are deeper issues within the organization—it’s poor hiring practices or lack of proper training, something is clearly broken.

I will be switching banks immediately. The contrast in service with institutions like CIBC and Scotiabank is night and day, based on repeated feedback from others.

This is not the standard Canadians should be dealing with. RBC needs a serious overhaul.

This bank are involved with scamers, I contact the bank to do an internal investigation about an employee. The information was released to the person and she just manipulate all evidences.
another episode: i never had account with RBC and when i went after starting receive letters from the bank saing im owning money.....recently i started have mpre calls from de bank So the bank protect fraudsters.

Wild learned how predatory their services are through the card teamed with ODSP, and second month, I have noticed hidden fees, deception in the claims they make regarding atms and abms, slamming you with fees despite their claims of the opposite, oh and love that RBC Banks have no access to Right Pay cards, making it a loophole for accountability, so they will tell you to go to everyone else to solve RBC taking my money, a 7 day venture only to find they lied the whole time , so my interest company returned the double payment, yet disappeared in the RBC con

It shouldn’t be this difficult and frustrating to speak with a live agent!!!

How much longer would RBC continue to ignore the ineffectiveness of it’s virtual assistant and the eventual frustrations caused with this interaction.

I tried to speak with a live agent and instead had to repeat my request. I couldn’t get past the “ ENTER YOUR CLIENT CARD” prompt- I couldn’t enter a card because I don’t have one!!! The call ended up being terminated by the virtual assistant.

RBC - pay attention to what your customers are saying. Don’t ignore your stats for dropped/ abandon calls that is if you’re paying attention to it. Do the right thing and fix your broken systems and processes.

Make CUSTOMER SERVICE A PRIORITY!

RBC Attention, attention, attention, I called you tens times, sent you emails tens times called account manager tens times, you lost 140000$ from around 6 weeks, the RBC Canada is horrible, case number RBC2605680222.

Warning! don't get hooked with RBC promo visa rate 0.99% it is not true. Ive been a loyal customer of RBC for more than a decade, I dont usually get a credit card together with my bank but I decided to give it a try since it is low interest rate promotion, but to my dismayed when I recieved my physical card the interest rate is 1.90% instead of 0.99% that the promotion advertised. I tried to call customer service but I didn't get the help and the explanations that I needed and the customer service sounds irritated when I tried to point out what it is the promotion advertisement. I feel like I cannot trust RBC as my bank now and thinking to move to other bank now.

H, I took a loan from RBC for my car, they are literal Loan Sharks and charged 9.4% interest. So I decided to pay it off with Line of Credit which is much lower interest rate. I paid the loan off and am waiting for the release letter for two months. InitiallyI spoke with their CSR Agent Heather and then Peter. Still havent got my Loan Release Letter. Crooked company. If your vehicle gets into an accident, the payment goes to the Lien company not you, BEWARE.
The worst Loan company.

I usually keep my credit card balance below zero and have been a very careful customer. However, in January my card went slightly over the limit without me realizing it. RBC charged two $29 over-limit fees without sending any notification — no SMS, no email, and no phone call. What disappointed me even more was that customer service refused to waive the fees, despite the fact that I hold one of RBC’s highest-tier banking packages. For a long-term client with an excellent payment history, this level of service is quite disappointing.

They have issued me a check for $2.74 but it is stale dated and every time I try to phone them they disconnect me because I don't have an account number. I guess they will be wasting more money and reissuing more cheques...

AWFUL and brutal customer care-to-client care. So unprofessional im in shock!!

I was personally hung up multiple times by phone from the staff. Nonetheless, complete revolting behavior.. not a good look for RBC, imo.

I spoke to Briane on Feb10 ,2026 about a payment made by me mistakenly to older visa card ,She was very rude and not willing to help /listen me.It seems like she doesn’t like what she’s doing.,her attitude was very disappointing towards customers .

Rbc customer service who handle Business Account in the main office at Grande Prairie. I queue in the lane we are only 2 customers during that time when its my turn she asked me to proceed ito the personal account lane which is long queue feeling disappointed to wait for another 10-20 minutes again .