Pure Spa Direct - New York Recenzje 

44
Wynik TrustScore: 4.5 na 5

4,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I love this company for their stellar commitment to customer service, transparency with any delays (though rare) and their ability to provide answers to my questions about the most ideal products an... Zobacz więcej

Oceniono na 4 z 5

Decent ordering experience! Shipping was a little more than expected, and seemed to take a little longer than expected as well. I found myself removing several items from my cart after researching to... Zobacz więcej

Oceniono na 5 z 5

We have used Purespa Direct for over 11 years. The selection of products makes it easy for us with over 5 locations and growing. The quality of the merchandise and equipment is a good value and we app... Zobacz więcej

Oceniono na 5 z 5

The customer service was amazing! Christine called about my order and manage to replace it with a more updated design. I didn’t had to pay any additional cost! I’ve been purchasing from this Pure Spa... Zobacz więcej

Informacje dotyczące firmy

  1. Hurtownia produktów pielęgnacyjnych
  2. Kosmetyki
  3. Drogeria

Napisane przez firmę

Pure Spa Direct is a family-owned, woman-run business dedicated to supporting day spas, medi-spas, salons, massage therapists, and wellness professionals. With over two decades of experience, we offer the world's largest selection of professional spa and salon supplies, including skincare, waxing, massage equipment, tanning products, and salon furniture. Our mission is to provide exceptional customer service and personalized support to help your business thrive. As a family-owned company, we treat every client like part of our family, building lasting relationships based on trust and mutual success. Whether you're looking to refresh your backbar or upgrade your equipment, Pure Spa Direct is here to help you grow and succeed.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

44 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(44)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

A business with integrity

I love this company for their stellar commitment to customer service, transparency with any delays (though rare) and their ability to provide answers to my questions about the most ideal products and equipment for my services. I appreciate the comprehensive knowledge they lend in a world of hurried, three word answers. Purespa has been an asset to all our locations and the new ones to come!

12 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Pure Spa Direct = lifesaver for busy…

Pure Spa Direct = lifesaver for busy spa girl here. I don't wanna shop 5 places, I just get all the supplies in one swoop. wax, gloves, under eye pads, lotion, all that. Order came in neat boxes, super easy to unpack. No drama, just works every time. I’m sticking with them.

23 września 2025
Opinia niezależna
Oceniono na 5 z 5

We have used Purespa Direct for over 11…

We have used Purespa Direct for over 11 years. The selection of products makes it easy for us with over 5 locations and growing. The quality of the merchandise and equipment is a good value and we appreciate the their selections stay up to date with what trending in our industry.

10 września 2025
Opinia niezależna
Oceniono na 5 z 5

Love ordering from here!

im an esthetician and i been ordering from pure spa for a while now, prob like 5 or 6 times already. always get my stuff fast and packed nice. they got literally everything i need for my studio - wax, gloves, sheets, all that.

one time i called cause i ordered the wrong wax (my bad lol) and the girl on the phone helped me fix it right away, super nice. prices are good too, better than most places i used before.

i don’t usually write reviews but this site just makes it easy to get what i need. def gonna keep ordering.

14 września 2025
Opinia niezależna
Oceniono na 1 z 5

order not delivered

I placed an order with pire spa direct over two months ago and have yet to receive my items. Despite multiple attempts to contact their customer service, I’ve received nothing but vague excuses and empty promises. Not only was my order never delivered, but they have also refused to issue a refund.

This level of negligence and lack of accountability is completely unacceptable. I would strongly advise anyone considering doing business with this company to think twice. Save yourself the frustration and shop elsewhere. A company that takes your money and provides neither the product nor a refund should not be trusted.

12 czerwca 2025
Opinia niezależna
Logo Pure Spa Direct - New York

Odpowiedź od Pure Spa Direct - New York

We're sorry to hear about your frustrating experience and truly regret the inconvenience you've faced.

After reviewing your orders, we wanted to clarify what happened:

For your first order, the shipment was held at customs because the required import duties weren't paid. These fees are set and collected by your local government - we don't have the ability to waive these for you. Delivery is not made until these fees are paid.

For your second order, the shipping address provided was incorrect, which unfortunately prevented delivery. UPS would only allow the receiver to update the shipping address, and we provided their contact information and instructions to update the delivery address each time you reached out to us regarding the delivery issue.

While these situations were beyond our control, we completely understand how disappointing this has been. Our team has already refunded both orders in full and reached out directly to confirm that everything is resolved.

We always want our customers - both in the U.S. and internationally - to have a smooth experience, and we'll continue working to make that process clearer and easier going forward.

Sincerely,
Tara DiCintio
Customer Service Manager
Pure Spa Direct

Oceniono na 5 z 5

Excellent Purchasing Experience

Not only did the product arrive quickly, it was as pictured and they went above and beyond with the packaging of my item. I am very happy all around, will definitely order again and do recommend purchasing from Pure Spa Direct.

30 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Spoke with Christine D from Pure Spa…

Spoke with Christine D from Pure Spa Direct. She was beyond helpful and answered all my questions. She was so helpful and knowledgeable. Made my purchase so fast and easy and assured me that my products would be delivered quickly!!

13 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Endurance and quality of Products

The customer service was amazing! Christine called about my order and manage to replace it with a more updated design. I didn’t had to pay any additional cost! I’ve been purchasing from this Pure Spa for over 10 years and I’ve always been pleased and satisfied with their products and customer service. I can fully stand by my declaration that PureSpaDirect has contributed tremendously to the success of my Spa. Please support this company. You wouldn’t regret it. I thank Tara and especially Christine…you are a valuable asset to PureSpaDirect!

4 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great website

I ordered Kadus Professional Permanent Hair Color and I was satisfied with it. The website offers a wide range of beauty and spa products, which is very convenient for ordering all of them on one site. I will certainly use it in the future, thank you.

30 września 2020
Opinia niezależna
Oceniono na 5 z 5

Your employees are 5 star!

Your employees are 5 star!! I was facing an issue with customs in Kuwait and needed extra paper work and Tara helped me out from A to Z and always checking in with the update of what was going on. Amazing customer service amazing attitudes!! All my future purchases will be with purespadirect because of the employees! Thanks a million!

16 sierpnia 2019
Opinia niezależna
Oceniono na 5 z 5

I love this company

I love this company. I got confused about my order, Tara was very gracious and kind to me. She answered my questions immediately and clarified my confusion! I will always order my developer from them.

16 sierpnia 2019
Opinia niezależna
Oceniono na 4 z 5

Excellent Customer Service here

Excellent Customer Service here. Pure Spa Direct always satisfy me with its excellent products. The shipment service is also very good because it's fast. The prices are also very reasonable here.

29 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

Amazing customer service and lots of…

Amazing customer service and lots of solutions to any challenges you have.

7 czerwca 2019
Opinia niezależna
Logo Pure Spa Direct - New York

Odpowiedź od Pure Spa Direct - New York

Hi Patty,

Thank you so much for your kind words! Pure Spa Direct really strives to be a valuable resource for our clients, so it is great when our clients recognize us in this way. We are so glad you find our ideas and recommendations helpful. If you have any questions in the future, please feel free to reach out to me at any time - I am always here to help!

Warm regards,
Tara DiCintio
Pure Spa Direct
Customer Service Manager

Oceniono na 5 z 5

No smell, Great consistency, Beautiful results!

I ordered the black lash tint in the original gold/orange box. Everything about it was very clear and simple to use. I am very happy with the results. Little to no smell so no irritation near the eyes as well as a great consistency so not runny product. The order came on time and with no issues. I will definitely re-order.

29 maja 2019
Opinia niezależna
Oceniono na 5 z 5

Fast, responsive and reliable!

An amazing, helpful team of people who came through on a VERY last minute and urgent request. So thankful that I found this company and was able work with Laurie and Tara who are truly superstars!

27 lutego 2019
Opinia niezależna
Logo Pure Spa Direct - New York

Odpowiedź od Pure Spa Direct - New York

Dear Kim,

Thank you so much for your kind words - we were thrilled to be able to assist you with your urgent request! For any of your furniture or equipment needs in the future, please give us a call!

Warm regards,
Tara DiCintio
Pure Spa Direct
Customer Service Manager

Oceniono na 5 z 5

All in one place with good price

All in one place with good price. Fast shipment, excellent customer service! I have been shopping at Pure Spa Direct since 2008 and always could find what I need for better price.

12 lutego 2019
Opinia niezależna
Oceniono na 5 z 5

Superior customer service

Superior customer service. Your 100% satisfaction, is their #1 focus. They take a team approach to ensure quick responses to any of your questions. Trust your online equipment shopping with Pure Spa Direct.

6 lutego 2019
Opinia niezależna
Logo Pure Spa Direct - New York

Odpowiedź od Pure Spa Direct - New York

Dear H Bish,

We appreciate your comments and thank you for sharing your satisfaction with your recent order experience.

I was glad to read that you are satisfied with our customer service, we take great pride in serving professionals in our industry!

We look forward to assisting you in the future with your furniture, equipment, and essential business needs. With over 85,000 products to choose from, we are your one-stop source.

Warm Regards,
Tara DiCintio
Pure Spa Direct
Customer Service Manager

Oceniono na 5 z 5

Very good quality customer service I…

Very good quality customer service I wouldn’t order from anywhere else!! I’m a esthetician and have my own business, they ensured that I was getting the best equipment for my business and that everything arrived on time. They are also always there to help with any questions and concerns.

3 stycznia 2019
Opinia niezależna
Logo Pure Spa Direct - New York

Odpowiedź od Pure Spa Direct - New York

Dear Yaz P,

Wow, thank you so much for your kind words - our team was thrilled to read your review!

I was glad to read that you are satisfied with our equipment options and our customer service, we take great pride in personally assisting our clients to help them procure the perfect items for their businesses!

We look forward to assisting you in the future with your business needs. For new and trending equipment and treatment ideas, feel free to contact our Customer Service Team at any time!

Warm Regards,
Tara DiCintio
Pure Spa Direct
Customer Service Manager

Oceniono na 5 z 5

The best supplier

The best supplier. We have used all the major supply companies for our 5 spas and Pure Spa Direct is the best one. They have the most products and by far the best customer service. They really seem to care about helping us. Love them!

26 listopada 2018
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej