Purchase a nice winter jacket online. I used click and collect. When collected I could test it before leaving. I enquired about hiking boots, although I didn’t buy a pair at the time, I was impr... Zobacz więcej
Open Air Cambridge
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Zobacz, co mówią recenzenci
I ordered online with no problems and chose the free postage option. I quickly recieved a confirmation of the order and recived an email from Royal Mail confirming the delivery schedule. My Walk... Zobacz więcej
They have an excellent range of outdoor gear from some of the more unusual brands. After literally looking for years to find a pair of walking boots that suit my odd shaped feet, I have finally succee... Zobacz więcej
the shoes arrived as described, well packaged and on time. I didnt quite get the size right so had to send them back but the returns process was painless, will be buying again when the correct size co... Zobacz więcej
Informacje dotyczące firmy
- Sklep turystyczny
- Sklep z odzieżą aktywną
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- Sklep sportowy (outdoor)
O Open Air Cambridge
Napisane przez firmę
We offer a wide and varied range
of practical outdoor clothing and
equipment at competitive prices,
and aim to provide an excellent
service based on experience
and product knowledge.
We take pride in what we do.
If you want a great choice of gear
and great service, pay us a visit. To keep up to date follow us on Facebook
Dane kontaktowe
28 Green Street, CB2 3JX, Cambridge, Zjednoczone Królestwo
- 01223324666
- info@openair.co.uk
- www.openair.co.uk
Inni użytkownicy przeglądali również
Bad Experience - No On-line Customer Service
I have had a Bad Experience with Open Air Cambridge when purchasing on-line. They have not responded to my emails regarding the Nordic Poles I purchased in late November 2021. This was a Christmas present for my wife, so at Christmas I found that the Leki straps were to large, so I sent an email requesting whether these could be replaced with the smaller size.
A further 2 emails were sent in January 2022 before I got a response, this response only stating that they were very busy and had not received my initial emails.
I then replied to this email attaching a copy of the previous emails. But again I have had no response.
If I had known that I would have this poor response I would have returned the Nordic Poles immediately.
I would advice anyone not to use there on-line ordering service, unless you are able to walk into their Cambridge shop.
27 lutego 2022
Opinia niezależna
Customer service Terrible
Try to contact customer service. Hours for calling are 10am to 2pm rings and rings then you get cut off. Email contact response is greatly over 48 hours then not resolved. Wanted to give zero stars. Customer service does not mean anything to this company. They would rather cancel the order and leave you waiting for your refund, than contact you, the customer to resolve any issues. Won't be using this company again.
9 lutego 2022
Opinia niezależna
Odpowiedź od Open Air Cambridge
Hi there, we take our responsibilities as a retailer very seriously when selling knives and bladed items and make it clear on our website that we will need to verify your age before sending an order. We're sorry you provided an incorrect email address when ordering which meant our original correspondence didn't reach you, and that you could not provide suitable ID once we did make contact, but in these circumstances we have no option but to cancel the order and refund you, which we have done.
Items as expected
Items as expected, Good company to deal with and very responsive to any queries I had with my order. It was also the best price available on the web at the time for the product I ordered. Delivery was spot on too.
4 lutego 2022
Excellent service from Open Air Cambridge
Excellent price for the item.
It came super fast and really well packaged.
Great customer service.
3 lutego 2022
Extremely pleased with the Suunto…
Extremely pleased with the Suunto compass I bought for a superb price. Have not used yet but looking forward to using this soon.
It has all I need plus more, and it was the competitive price which drew me to buy.
2 lutego 2022
great price, great delivery and service
the shoes arrived as described, well packaged and on time. I didnt quite get the size right so had to send them back but the returns process was painless, will be buying again when the correct size comes back in stock.
2 lutego 2022
So helpful and knowledgeable!
Purchase a nice winter jacket online. I used click and collect. When collected I could test it before leaving.
I enquired about hiking boots, although I didn’t buy a pair at the time, I was impressed by the knowledge of the member of staff and their professional advice on make the correct choice.
What a great little shop. I hope they get to expand more, after covid!
2 lutego 2022
Great service
Great service. Fantastic price, arrived quickly and well packaged. Will use again.
2 lutego 2022
very quick and efficient to send order…
very quick and efficient to send order which arrived exactly when they said
2 lutego 2022
Fab products and super quick delivery!!
29 stycznia 2022
Great advice on the phone
Great advice on the phone. Will definitely buy from this shop again. Nice one.
28 stycznia 2022
Trustworthy and Efficient
Although unfortunately this time I had to return the item as it did not fit, the whole customer service process, delivery and speed of refund was excellent.
I will definitely be buying from this company again.
28 stycznia 2022
Excellent price and service
Excellent price and service. Jacket delivered free next day by DPD. Returning customer and will certainly use again. Very happy with my purchase.
28 stycznia 2022
Very fast delivery and an easy and…
Very fast delivery and an easy and prompt return when the sizing was not quite right (posted it Monday had a refund by Wednesday).
26 stycznia 2022
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