Maserati Recenzje 

Servizio clienti e vigilanza sulla rete ufficiale del tutto inadeguati al livello del brand.Recensisco negativamente Maserati Italia a causa del totale abbandono subìto dal loro servizio clienti. A maggio 2025 ho acquistato una Maserati Levante presso il dealer ufficiale Rossocorsa / 2F Drive. A seguito di gravi anomalie riscontrate fin da subito sulla stabilità della vettura, ho fatto eseguire una perizia tecnica indipendente.L'esito della perizia è stato sconvolgente: il veicolo presenta un'asimmetria strutturale gravissima con il passo più corto di 1 cm da un lato, oltre alla sostituzione del mozzo anteriore destro, del paraurti, del cofano e a svariati elementi stuccati. Successive verifiche assicurative (Allianz) e verbali della polizia hanno confermato l'esistenza di un precedente maxiscontro multiplo subito dal mezzo a febbraio 2025 (antecedente al mio acquisto), quando la vettura apparteneva alla flotta noleggio del medesimo gruppo societario della concessionaria.Nonostante le ammissioni scritte del concessionario e l'invio di tutta la documentazione probatoria tramite PEC a Maserati Italia, la casa madre ha scelto di lavarsene le mani, rifiutando di intervenire o di tutelare l'acquirente di una sua vettura di lusso strutturalmente pericolosa. Trovo inaccettabile che un marchio storico permetta ai propri dealer autorizzati di rimettere in commercio veicoli gravemente sinistrati all'insaputa dei clienti, ignorando poi le richieste di assistenza. La vicenda è ora in mano alla magistratura.

I do not recommend to buy Maserati.it will be the biggest mistake in your life.Maserati has alignment issues and the management in UK and Italy do not care.They ignore client’s concern but they happy to get money for renewal.They dont have control over the dealers.Many dealers closing down and misuse clients cars during service

My Grecale is only 4 months old and already has had one electrical fault now the air-con is not working. For a premium car this falls well below expectations. Customer Service is non existent I have been told to basically sort it out myself, this is supposed to be a premium brand but from what I've experienced so far I would totally disagree.

Tuve una experiencia profundamente decepcionante y humillante en Maserati Valencia (Quadis). Fui a solicitar una prueba de vehículo y dejé muy claro qué quería y qué NO quería. Mis solicitudes y preferencias fueron ignoradas repetidamente; me insistieron con modelos que yo no pedí; y la interacción fue apresurada y despectiva.

Lo peor: cuando entraron visitantes hombres en el concesionario, el comercial cambió de inmediato su atención hacia ellos y me trató como una clienta “no prioritaria”, prácticamente echándome. Como mujer, viví esto como un trato discriminatorio (sexista).

Después contacté con el concesionario por esta experiencia y me ignoraron. Las marcas premium se definen por un servicio premium; esto fue justo lo contrario. No recomiendo este concesionario a mujeres ni a nadie que espere un trato respetuoso y profesional.

P.S. In response, the owner claims they “always provide respectful, considerate, and equal service.” This was not the case in my experience. I was dismissed and deprioritized in favor of male customers, and my complaint was ignored afterward. If you genuinely stand for equal service, confirm what internal review was done and what specific changes were implemented.

I’ve been a loyal Maserati customer for 8 years. This is my 3rd Maserati—and by far the worst experience I’ve ever had.

My 2024 GranTurismo has had:
• 4 tire blowouts in <4 months (normal highway driving)
• Repeated check engine issues
• Electrical failures
• Multiple tows, no reliable loaner

I even provided dashcam proof showing the road conditions were completely normal.

I wasn’t looking to get out of the car—I asked Maserati to help me FIND A SOLUTION (different tires, safer setup, anything).

Instead, I was told to “figure it out myself” by a customer care manager (Anthony), who was dismissive and frankly rude over the phone.

Official response? Blame “road hazards” and deny responsibility—while offering no actual fix.

At what point does a pattern of failures become a safety issue?

A $150K+ vehicle that cannot handle normal Northeast roads is not fit for purpose.

I’m in the UK, some of these one star reviews may not be. I had a Maserati Granturismo S from new shortly after they first came out and the car was fantastic and trouble free. I used it as a daily driver and took it to 30,000 miles before PXing it on another car. I subsequently bought a Maserati MC 20, from the same dealership, the service has been superlative and the car is amazing. My experience of the Maserati Brand and the dealership, Graypaul in Nottingham UK is excellent. James Humberstone is the guy to speak to at that dealership.

La maison Maserati a beau etre une maison de prestige, elle ne fait aucun cas de ses clients et ne reponds à aucun mail ! Quelle déception !

Maserati Bruxelles nul,incapable de montrer un échantillon de couleur ,pas de retour d'infos,ces vendeurs prout prout ,hautin n'acceptant aucune remarque ..hé bien messieurs les prétentieux,restez avec vos Maserati ,vous venez de perdre 270 000 euro nous retournons chez Aston ,ils sont bien plus sérieux.

Maserati
Ne m'a pas envoyé mes bons articles.....J'écris un mail tout les jours et personne ne me répond...
J'ai reçu une commande d'une autre personne....
J'ai renvoyée la commande et il me propose un remboursement mon père n'aura pas ces cadeaux pour son anniversaire pour cause une erreur de leur part .
Ne rien achetez chez eux. service client n'étant pas à la mesure de la marque MASERATI.
Elena B. vous n'êtes pas à la hauteur de la Marque MASERATI.

Je suis déçu 😞

Sono rimasto in panne con la macchina e mi sono visto negare il trasporto dell'auto per 30 kl una cosa da miserabili

Best car I have owned. The GranCabrio is a special car to own and so far has been totally reliable after 4 years despite all the media fanfare

Maserati Levante (costo 130K€) due anni di vita. In 3 mesi 3 volte fumo dal cofano. Mai più !!!!!! Sevizio pessimo. Auto di qualità infinitamente inferiore al suo prezzo.
Due volte da Rosso Corsa a Milano. Ora la terza volta !!!!!! Vergogna

Scambiatore di calore del cambio rotto ed auto in fumo in piazzola di sosta in autostrada.
Questa l'affidabilità di una Maserati Grecale Trofeo con 54.000 km e 16 mesi di vita.
115.000,00€ di auto, ma in realtà la stessa affidabilità di una fiat Ritmo degli anni 80!
Il servizio di assistenza poi. Il luxury è un'altra cosa. Maserati è poco più di un'auto di livello medio-basso

WAR JAHRELANG KUNDE. AUFGRUND MEHRERER MÄNGEL MUSSTE DER LEVANTE INNERHALB 8 MONATE 12 MAL ZUR WERKSTATT. AUSFALL ELEKTRIK, MOTOR, RISSE IM MATERIAL USW.. EURO 140 TSD AUSGEGEBEN. NACH 2 JAHREN WOLLTE ZURÜCKGEBEN UND DER WURDE MIR MIT EURO 60 TSD BEWERTET BEI 20 TSD KM UND FAST NEU. UNFASSABAR TROTZ SCHLECHTEM SERVICE UND WEITERES. DANN WURDE FESTGESTELLT DAS ES ANGEBLICH EINEN BÜRGEN GIBT. ES GAB NATÜRLICH KEINEN SO DAS ICH GEZWUNGEN WAR RECHTLICH VORZUGEHEN. MÖCHTE HIER AUFHÖREN DA DIE LISTE LANG IST. AUF JEDEN FALL IST MASERATI ABSOLUT NICHT ZU EMPFEHLEN UND DER SERVICE IST ....
DAS IST MEINE MEINUNG DAZU UND KANN AUF ANFRAGE ALLES NACHWEISEN.

I would definitely not recommend this dealership.took 6 weeks to get an appointment.had it recovered there and I reported a clunking noise, they had it in for 9 days and only carried out a service, failed to diagnose the problem. No one answers the phone. Now got to take it to another garage 🙈

Buongiorno volevo segnalare che dopo quasi tre mesi che ho auto maserati Grecale modena in officina rossocorsa ferma perche maserati non ha i pezzi di ricambio e veramente un disastro e non rispondono neanche alle recensioni. Cil top del menefreghismo.

Not even a year since I bought a brand new Maserati and this may be the second time I have to send out it to the service station. Loads of electrical faults and now the sun roof not working! Come on… that’s basic! They did not even give a courtesy car stating that the insurance wouldn’t cover.. well this is something you should’ve said before selling the car moreover if that is the case, how did I manage to get my own insurance? I love my car however the customer service is just appalling. Sytner group gave me a wrong number to raise complaints and just don’t bother to respond.. may be once in two weeks if they feel like. They don’t even have a dedicated complaints mail box and have a generic one which says info @ maserati. There is a reason why people buy New high-end cars which I think Maserati does not appreciate.

with a name like MASERATI I expected more from brand name. I would definitely fail the car app, it freezes, fuel consumption doesn't match that of what's in the vehicle. remote start didn't work for me at certain times. don't know if my doors are unlocked or if windows are open or if trunk is open, people had to inform me that my truck was ajar. Nitrogen gas should be in the tires along with a nice air cap. ( after all it's a MASERATI) Winter mats should have been provided, waiting for weather tech to make them for the Grecale. does not have the foot motion for opening the trunk. the touch screen is sad, I don't like it. there are other stuff I don't like but these are the main things. AFTER ALL THIS IS A MASERATI. A lot of people stare at my vehicle that part feels good but they also don't know any of the issues

Bought a new grecale back in 2023, it was so faulty and riddled with issues that the dealership took it back and I got a replacement. Heating would randomly blast boiling hot air at you and wouldn’t turn off. Dash lighting up like a Christmas tree. Faulty windows. Squeaky brakes. Limp mode. Endless problems and completely unusable.
The replacement too is riddled with faults, and I have been trying to return it but unable so far. Car has broken down multiple times on smart motorways putting myself and kids lives at risk but Maserati dont care. The car is completely unfit for purpose.
Maserati state they supply a hire car under warranty but multiple times I have been left without a vehicle.

I constantly see my orginal grecale at the service centre, which they have sold onto some other poor unsuspecting customer, who now has a faulty car. A car which they have told me they dont know how to fix.
I also have been lent a levante before from them whilst mine was being fixed and that broke down on me also.
Shameful company and horrendous customer service.

Terrible experience as new customer to the brand - brand new Grecale purchased a year ago but have had lots of build quality issues (trim falling off, fans not working and then working over time, speakers randomly turning themselves off) and have not got a big crack on the infotainment system from general use and is deemed not to be a manufacturing issue….. and the customer service from Maserati UK / Europe has been laughable

Will be going back to buying German cars…