Hyundai Car 

I have a 2021 Hyundai kona still under warranty I have noticed on the front of my car the paint is coming off. So I phoned Hyundai told them this they told me to go to my dealership and ask them why the paint is coming off, wish I did only to be told it’s nothing to do with them and go fix it myself Arnold Clark

Catalytic converters are supposed to last for 10 years or 100000 miles. I had to replace both of mine on a car less than 6 years old with only 25000 miles on the clock

Paint peeling issue front bumper Hyundai Tuscon, 2 yrs old. Warranty claim rejected - no manufacturing defect, damage due to stone chipping. This is a known issue due to poor paint adhesion. Am raising with Motoring Ombudsman citing factory finish unable to withstand normal wear and tear and therefore not of merchantable quality

Just brought my 3rd i10…love the car …but was told by the dealer I could transfer the remaining 1 year of my service plan over to the new car…..only to be told that no I couldn’t as it was purchased at a special price….only agreed to purchase knowing it would be my first service sorted out….now they wanna fleece me for nearly £600…..no thanks I’ll take my custom elsewhere….no loyalty…..no service plan.

I own a Santa Fe and had a sensor replaced at the dealer 2 times during the warranty period. It broke down for the third time immediately after the expiration of the warranty period and it turns out that the 2 years warranty on parts is valid only for parts replaced at a cost, so not for parts replaced under warranty. The dealer took 180£ only for the diagnostic and asked for more than 600£ to replace the sensor which I obviously didn't replace as it's almost guaranteed that will fail again. Hyundai web site does not mention the fact that warranty on parts is only valid if you pay for it (except you read the fine print in the warranty contract). Proper scam!

Worst manufacturer I’ve ever had the misfortune to buy a car from, they’ve managed to suck the enjoyment out of the process of buying a New Car, with lies and broken promises. I should point out that this is not the fault of a dealership, but Hyundai as a company. I’ve been in touch with Customer Services several times, they’re as much use as a chocolate fire guard, and quite frankly couldn’t give a rat’s backside when it comes to the customer service and would need to look up the meaning of the phrase to understand it.
The Delivery of my New car was PROMISED by March 1st, however despite being only completed on February 24th the vehicle still hasn’t even been shipped and is just sat in the factory. Those in charge at ‘Supply’ have lied multiple times to the dealer, giving arrival times at port, despite knowing the vehicle hasn’t even arrived at the docks for loading.
So if you want to be lied to and basically taken for a mug, then go waste your money with a clueless bunch of clowns called Hyundai, these morons couldn’t deliver a bottle of milk!

Warranty means nothing when they won't do repairs.
Have the electric Kona, in less than a year a door handle has failed, boot struts have failed and the anti glare coating on the infotainment is rubbing off. After waiting months went in to an appointment for repairs, they said it was the wrong day even though they send email and text confirmation showing I had the right day and had to go back the following week. They had the car all day and I was led to believe the door and boot were fixed but had to wait for a new infotainment, this was a lie nothing had been fixed. I was given another date for repairs which they cancelled last minute, that was weeks ago. I've had these issues months and still don't know if they will be sorted

Absolute nightmare, I have a Hyundai Kona. Last week battery was flat, called breakdown got the car going and advised need to contact Hyundai to get it checked. Car is 2 years old and under warranty. Cant get a diagnostic test for over a month. Have to emergency start the car when I want to use it, sit and wait for 15 minutes cos the auto handbrake won’t release, car is automatic, due to not having enough power in the battery. Appalling service. Hyundai won’t give me a courtesy car because technically speaking I still have a car.

Absolutely unacceptable service from Hyundai. My car has a fault with the washer system, impairing my visibility and making driving dangerous. Despite this being a serious safety issue, I’ve been told I have to wait two months for an appointment! How is Hyundai comfortable with leaving a driver at risk for that long?

This should be covered under warranty, but I’ve now had to pay out of pocket to get it fixed elsewhere. Shocking customer service and complete disregard for driver safety. Avoid if you expect any level of care or urgency.

Today I have undergone one of the most frustrating customer service experiences to date!

I love my Ioniq 5, but unfortunately its 12V battery kept going flat - which I understand is a common occurrence.
My local dealership couldn't fit me in for a replacement until well into April, but as it is under warranty (1 1/2 years old) I was advised by Hyundai Customer Service to arrange roadside assistance to have it recovered to my dealership whereupon a hire car would be provided until it could be fitted in to have the battery replaced. So far so good!
- The AA duly arrived, started my car and took my license details for a hire car - I was told I didn't need to do anything, despite double checking that with Hyundai and the AA.
- On arrival at Wilsons in Epsom I was told they didn't have availability until April and that I couldn't leave my car and they didn’t know why I had brought it in.
- I called the AA back, who after a lot of time on hold told me it was being elevated to ‘refusals’
- When I explained this to the service manager he then said, yes, ok you can leave it (in fact he said, oh we didn't say you couldn't....), but we don't have any hire cars.
- Back on the phone to AA - they told me it was being resolved and I would have a call back within 10 minutes.
- No call. A second call, this time put through to Hyundai motability and told I would hear back in 30 minutes.
- Again, no call. Called again, this time told it could take up to 24 hours for a car. Asked to be put through to Hyundai Motability again and they now said they couldn't advise me on any time frame and that hire cars are subject to availability - this is the first time this has been mentioned . Nor could they advise me what to do - wait at the dealership (for an unspecified amount of time but possibly up to 48 hours!) or just get myself home. Also, they then mentioned that the car might need to be collected from a different dealership - they didn't know when, or where. And it would only be available to me for 48 hours!
- By now my car is parked at the dealership with a flat battery again, so I have no option other than to wait for an undetermined amount of time or taxi home at my own expense.
It has been dystopian to say the least. And has thoroughly put me off dealing with Hyundai or purchasing another Hyundai, sadly.
I have no idea when my car will be fixed. No temporary replacement and if I do get that it will only be for 48 hours and will need to be collected from who knows where. All for a car only 1 ½ years old.

What is the point in a warranty if when you get a fault, car unusable they cannot even diagnose your car for 4 weeks as they are too busy. That is all garages in South Wales!

takeit most of these are fake posts, we have had 2 hiundai's latest is tucson diesel, its had its problems, however hyundai has repaired it without compromise, try that with another dealer, drives beautiful only sad thing its soon getting part ex for a ioniq 5, yes sticking with hyundai is the warranty is brilliant, we have wavered looking at others but when you read the true reviews of other manufacturers we are staying with hyundai, dont believe everything you read try forums honest peoples experience, thanks hyundai for the repairs it would have cost us a fortune. brill company, only downside is dealer is 45 mins away

We have just brought Hyundai Toucson from Read Hyundai Boston. I would just like to say a big thank you for the exceptional service received from Scott: He was extremely helpful, and no time did we feel pressured into making a decision and he went out of his way to make sure at all stages that we were happy with the purchase. If your in the market for an Hyundai vehicle I would not hesitate to recommend Scott and this dealership.

Hi,
I recently needed to buy a handle for the tailgate of my Hyundai ix20, I damaged this when it had frozen shut and I pulled on it with too much force.
So I ordered the new panel for around £58, which I felt was reasonable, and I was told the fittings came with the panel, so this was good too. However when the part arrived it had no fittings with it. I told the parts department I need all the required fitting. So they look up the parts required and this comes to a further £54.
I was told that one of the parts was particularly expensive, but I said I need all the parts required, so I ordered all the parts.
When the parts arrive I was shocked to see what the expensive item was!!!
It was a small piece (10mm x 15mm) of sticky back foam called an anti noise pad, price £11 plus, so 4 off at around £45. These are literally worth pennies.
I complained to the company and basically got nowhere. Hyundai customer care basically said, that’s the price and we can’t offer a refund, they can’t be returned and that all we can say, apart from thanks for your feed back.
This is really bad customer care I feel.

We had great experience when we bought car from Hyundai in Nottingham. Chris Sutton was so informative & helpful. Plus made the process so easy.

4 replacement sender units on Hyundai Tucson only done 10k. Been without the car now for nearly 6 weeks. Promised calls back don't materialise, calls go unanswered or to an answer machine. They clearly don't care! This will be the last time buying Hyundai!!!!!

Warranty is worthless ! They require £135 up front to provide a diagnostics test (!) before confirming warranty applies to replacement of 2 x broken cover trims to the 2 rear door handles which both sprung off within a week of each other - Made of flimsy plastic - Would not even order the parts for me from S Korea - Rubbish after sales - AVOID

Hello.
We bought a car at the end of October, Hyundai Santa Fe. After 5 weeks, the window in the sunroof exploded. We returned the car under warranty, but Hyundai decided it was our fault(4x times). We disagreed with this, but after a few weeks, we had had enough of the arguments with customer service and agreed to cover the cost of replacing the sunroof(approximate. £2 000) When the Hyundai specialist guy start to replaced the sunroof, he discovered that the frame in which the sunroof was located was crookedly mounted, and this led to the destruction of the sunroof, at that time Hyundai recognizing the repair under warranty. Only after a month did they offer us a replacement car. Customer service was not willing to help us in any way over the phone. We paid over £50,000 for the car, and it looked as if after the sale, everyone washed their hands of taking responsibility for repairing our 2 month old car. We got a call 2 months after the window exploded that the car was ready to be collected. My fiancée and I went there to collect the car 9 weeks after it was returned for repair. The condition in which we found the car was TERRIBLE!!! Dirty, glass inside, 3 doors scratched from the inside, armrest with holes after the glass and upholstery in grease!!! We are attaching photos. No one even bothered to check the condition of the NEW car after 2 months of being in repair. We have to pay a monthly finance. No one has offered to stop it. The condition of the car does not allow us to collect it today. We want to exchange it for a new one. We have contacted lawyers because we are irritated by the way the local seller serves the customer and Hyundai customer query. I do not recommend anyone to go through such a drama with a new car. We still do not know what is wrong with the car, and we do not have clear declarations about repair, exchange, and collection, and we are sent from one place to another. Terrible customer service. When they sold us the car, they arrived with coffee, phone calls, and smiles. And now they are not doing enough to sort that problem.

Poor. Mickey mouse of a company with poor warranty.
If you car is faulty you will not get a repair until a diagnostic is available. All garages are giving minimum of 4 months wait for diagnostics.

My car (brand new ioniq 5 paid £55,000) has had 4 faults since purchased

Phoned up customer services who provide noway of escalating a complaint to management

Raised 4 issues recently (paintwork- 70 stone chips on bonnet, leather seat- already worn, radio speaker rattling and 30-40 ongoing on board display issues)...Hyundai Customer services not interested...just push you back to a "local dealer "
Local dealers want between £100 and £156 per item/issue to undertake a "diagnostic" inspection/survey/report

Car is only 2.5yrs old with 40k miles so well within Warranty

ALL the financial risk is with me to decide if I want to shell out £400-£624 to see what their findings/decision could be

Seems extremely unfair

Hundreds of other Trust pilot reviews along similar lines, suggest to me Hyundai will try and push back/argue any possible claims- which is obviously off putting
Next step would be to decide if I want to shell out for an independent report

Hyundai Customer services have refused to enter into any further communications...despite chasing numerous times- really poor

Dealer i bought it from (Holdcroft Stockport are also distancing themselves also, i only want them to "take a look" at these issues but Salesman has gone quiet on me, clearly is only focused on selling)

Won't be buying another Hyundai