1st time brilliant! 2nd time readybfor holiday ruined my hair. Cut too short hacked and didnt use product or style my hair just hacked at it and said use product! Will Never use again. Dont bother tex... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Email updates has been excellent, but did get an automated email saying product in cart will expire soon after I had completed and paid for order.... Maybe because I ordered from NZ? Made me bit nervo... Zobacz więcej
Reakcja na opinię
I find the website easy to locate what I am looking for. The secure payment process is easy. When ordering outside of my country I feel a greater risk on my side is taken. My first order was acknow... Zobacz więcej
Reakcja na opinię
I had a good experience with this company. The price was very good, I was updated about delivery and the hair spray arrived in excellent time. The product (I have used previously) is of good quality a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, Zjednoczone Królestwo
- 0161 813 1480
- www.hqhair.com
4,1
Dobra
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
1st time brilliant
1st time brilliant! 2nd time readybfor holiday ruined my hair. Cut too short hacked and didnt use product or style my hair just hacked at it and said use product! Will Never use again. Dont bother texting me owner ill go some where else. !
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Hqhair
Hi Rackhel,
I'm sorry to hear that you've recently had a bad experience with a hair cut/style appointment.
Unfortunately it appears that you have left your review for the wrong website. Your review is currently left for HQ Hair (hqhair.com), and I can confirm we are an online store offering hair care products (which has since merged with our sister site LookFantastic).
We would truly appreciate if you could have your review moved to the correct site.
If you have any questions or queries about HQ Hair or LookFantastic, then please don't hesitate to get in touch with our Customer Service Team.
Kind Regards,
Stephen
I had a good experience with this…
I had a good experience with this company. The price was very good, I was updated about delivery and the hair spray arrived in excellent time. The product (I have used previously) is of good quality and does exactly what it says, holds difficult hair in place all day. I would recommend the product and the seller.
13 stycznia 2026
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Useless courier
Not your fault really, but Evri have lost the parcel (you split the order into 2 and they only delivered 1 parcel). They have lost the parcel completely. To be honest, if I had known you used Evri I would not have ordered from you; they lost practically everything.
7 listopada 2025
Odpowiedź od Hqhair
Hi Caroline,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Excellent customer service.
The body wash I ordered was delivered and had leaked but HQHair provided excellent customer service and resolved the issue very quickly by providing a partial refund.
I will be buying from them again in the future.
11 października 2025
Odpowiedź od Hqhair
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Great customer service and very quick…
Great customer service and very quick at processing orders.
4 października 2025
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Odpowiedź od Hqhair
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this product, I have now contacted through your account to assist with this issue.
Please log into your account to view this message.
Thanks,
Sam
Excellent service quick
Excellent service quick and easy to order and delivered within a few days.
5 września 2025
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Hydration face cream bottle half empty
OK so first of all the primer is amazing . As Is the hydration cream. However the bottle size is ridiculously small for the price I paid .. secondly the hydration cream wasn't even half full . So for an order that cost me over £50 I'm not at all happy. *update* as a good will gesture the company has refunded me my money for the half empty bottle . I'm happy about this ..I didn't ask for it and wasn't expecting it either. But still am still thankful for the speedy response and good will gesture
2 maja 2025
Odpowiedź od Hqhair
Hello
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order.
I have sent you a message to your online account with a further update on this.
Regards,
Jane
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Tried to place an order like I’ve done…
Tried to place an order like I’ve done before but wasn’t able,because site kept saying United Kingdom and wouldn’t let me put my Ireland address ,just got a reply from Hq hair saying they don’t ship to Ireland,that’s news to me,because I only ordered something a few weeks ago,this company didn’t even have the decency to inform there customers in Ireland they no longer ship here
10 kwietnia 2025
Opinia niezależna
Odpowiedź od Hqhair
Hi Lisa,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Joe
Good price on product I bought and…
Good price on product I bought and quick delivery
4 kwietnia 2025
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very happy with service.Product was easy to buy & arrived very…
Product was easy to buy & arrived very swiftly.
31 marca 2025
Odpowiedź od Hqhair
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great company
I love Hqhair. It’s so easy to find what you want on their site and ordering is simple and extremely quick. Best of all they keep you fully updated about your order and delivery. I ordered my goods on Sunday and they were delivered on Tuesday, absolutely outstanding. Well done to the team at Hqhair.
11 marca 2025
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Misleading ad
Item received was different to photo. I required the product pictured on ad with verse on outside of bottle as it was first a Birthday gift. Instead I have been sent body lotion in different bottle. Also this is firming body lotion which is not what I orded. It will be returned. I would not recommend ordering from this company.
5 marca 2025
Odpowiedź od Hqhair
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Very good..
27 lutego 2025
Odpowiedź od Hqhair
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Odpowiedź od Hqhair
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Reassuring.
Knowing that I can get a product I have found that works for me is reassuring. Your pricing is attractive and delivery is always prompt.
12 lutego 2025
Odpowiedź od Hqhair
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.