Honda UK Recenzje 

We bought a used HRV from Honda Poole on the 4th of September. We have purchased several new and used cars from Honda Poole but on this occasion we were introduced to Oliver. what a change, someone that was interesting to talk to and answered all our questions with ease. Honda should think them self's lucky to have such an exceptional young gentleman who is a great asset to both the customer and the company. After we pick up our car we realised that we wanted some new car matts fitted which required Honda to cut the floor carpet and fit car matt clamps. This was also done at no extra costs. All we can say is big thank you Oliver and Honda.

Purchase process of my Honda Jazz hybrid 2025 went smoothly. I clearly stated that the car is for run-around, but was not advised that short journeys result in battery failure. My battery has been flat twice in a two week period which is apparently to be expected! I would never have bought it, had this been flagged. I was told, at purchase, that short journeys were good for energy recovery - but told nothing about the associated battery problems.

I bought a brand new top of the range Honda CRV two years ago which chips very easily. I am told by independent paint specialists that this is down to the poor paint quality and thickness on modern cars with Honda being one of the worst. I took this up with them soon after I bought the car and was told it was down to wear and tear and not covered by the warranty. The problem is getting worse and I now own a crystal black painted car with white dots all over the bonnet and sides. In my recent communication with them, the Honda dealership Nortonway Honda in Letchworth and Honda UK have been very unhelpful and washed their hands of the problem.
I should add that my previous car was a Honda CRV bought from new in 2016 and had it for 7 years without a chip on it. I was told by the dealer it would have been painted with 2 pack superior paint chemically hardened and much more durable which is in contrast to the low quality water based paint that is now used on the pretext it is environmentally friendly. This is not true as it is being used to cut costs.
The paint on Honda cars is not fit for purpose and neither the dealer or Honda UK do not wish to take responsibility for it.

My Motorcycle has, has been recalled by Honda due to an issue with the engine, I was informed to contact my local dealer where I had purchased my bike from originally. Unfortunately the dealer Belle vue Honda was closing down so i was directed back to Honda. My surrounding garages did not want to take my bike due to them wanting to look after their own customers as they where supplying their customers with loan bikes and there was not enough to go around. I found a dealership 70 miles away from my home that would take my bike in. but could not give me a loan bike. I spoke to Honda direct who informed that despite being one of the biggest retailers in the world they could not supply me with a loan bike as they they did not have any. Even though this recall was had been nearly a year in development. They could only offer me a loan car which i dont want as i use my bike as a social thing. i will be without my bike for up to 6 weeks with no compensation and no bike. Do not buy a bike from Honda there customers services is non existent.

Finally got rid of the worst car I've ever had! Honda Hrv. Two and a half years of aggravation and upset. Bought it from Vertu Honda Huddersfield (now closed down - shocker!) but needed warranty job doing after just 5 days and told to book it with local dealer, Marshall Honda Clitheroe. Sheer vindictive treatment from them started a catalogue of appalling non-service from top to tail of Honda uk. This is a moribund company being eaten alive by the Chinese and they are not going down WITH a fight!
Guess what I bought to replace it?
A fabulous MG.

So Disappointed with Vertu Honda in Wolseley Road Plymouth Devon.
Everybody we have spoken to has not been helpful. The service is due on the car as you can see from the photograph 8/7/2026.
The service desk wasn’t at all helpful just saying our car was due for service in May 2026. As you can see the last service we had was 8th July 2026 so I tried to book in the service which was a free service we should’ve had . The

message I get back is sorry the service has run out it should’ve been booked in May.

I am disgusted that my son has a 1.0 ltr honda civic that had a honda recall (6nk)for a wet belt then after 5,000 miles the engine is now virtually scrap and needs a new turbo and another wet belt because the recall wasn't carried out properly,honda uk which is based in barcelona say they are not responsible and there is nothing they can do for him andTo contact The Motor Ombudsman, due to the honda main agent taking short cuts and not cleaning the oil pipes we are left with a £3000 repair that is due to a very poor designed engine,surely honda uk should stand on,reg ce67cuv

Vincent Ballester Lofthus of Hionda customer service UK refused to refund a penny after I was forced to stip my bike of accessories for an urgent saftey recal (i.e. Honda no longer build reliable bikes, the custome pays for the inconvenience....may as well be a BMW).

We bought a new CR-V and it has been problem after problem. Despite having bought a previous car 3 years ago, and the road tax class being initially changed to Disabled, this time, e were advised inkyna few days before delivery that Honda's new Future Sales computer system could no longetlr do this, and that we had to pay it, but that DVLA would refund once we received V5C and took it to post Office. Car was collected on 31st March, V5C was received and taken to Post Office on 3rd April. DVLA changed tax class to exempt in April, but it took a further 2 months of chasing them to get a refund, and whwn it finally arrived, they refunded only 10 months, despite the fact we were exempt from the purchase date.
Initially Honda handled all other complaints quickly, but they are now choosing to.ignore us. We contacted dealership to tell them to remove us from their marketing lists, as we will not be buying another Honda. They phoned wanting feedback and said they will pass it on to a manager, but have done nothing to resolve. We have bought many vehicles over the years, and have NEVER had so much stress and have certainly never been left out of pocket due to no fault of our own.

My Honda Crosstar was still under warranty and a rear seal was broken. John in Service Parkstone, was very helpful. Booked it in replaced seal. Brought the car from shade out to me. With such hot weather that was really nice. Paper mats on floor and drivers seat removed. Excellent service. Thank you very much

Honda (UK) Civic Type 'R' Aug 2017 10th generation
Missed Honda Safety Recall letter: Known Faulty "DENSO" Low Pressure Fuel Pump (LPFP)
Note: Class action lawsuits in the US as the list of known affected vehicles continues to grow as investigations continue. "Customer Services" in Brecknell use an AI production system to both generate email denials, refusal to escalate complaints & to avoid any telephone contact with a real person. Honda's most recent recall campaign claimed faulty LPFP's only affected Mk10 models between Jan 2018 and March 2019. Their VIN internet info tool rejects my car despite clear evidence that 2017 models were affected which led to my car cutting out suddenly due to fuel starvation while driving with no warning. I am a long time loyal Honda customer have had my car since new and it has a full service history with an independent Honda specialist. Parks Honda (inverness) couldn't be bothered to answer my email requesting further information on my VIN. This is how Honda keep customers at arm's length - the opposite of real customer service. This is how to destroy a formerly respected Brand. Faulty LPFP now replaced with OEM replacement - from Honda! car working perfectly Note images show evidence of severe cracking of the original faulty pump which was known to be an issue at the time. Thank you for your attention and pass-on. PS a different & well known "official" Honda retailer serviced the car some time ago and actually 'forgot' to change the air filter! this discovered by the independent Honda specialist which was the reason to switch.

I bought a brand new Honda Jazz 2026 in April and it broke down 3 times in one month and they wouldn’t replace it. They said nothing was wrong with the car. My first and last time buying from Honda. Honda Uk customer services do not care and make you feel like it’s your fault. I thought they were a good make/brand but not any more.

Had my honda jazz in for mot and service all very good and professional and kept us informed
Would have been 5 stars but I paid for a extra clean on my car and they didn't hoover the boot very disappointing otherwise very happy

On calling honda.co.uk the AI policeman call handler was frustrating, preventing access to a customer support agent by asking delaying questions, and not recognising the answers (like saying, 'Car' - what could be simpler than that?) and 'not quite understanding', and asking again and again. Followed by a delay in me being transferred to an agent.

I don't want to talk to a machine when a person would do a much better job.

1. Why frustrate the customer by delaying access to customer service? when all that is needed is a direct connection?

2. Can't associate the new Honda car I recently bought with my Honda account. There seems no facility to do that - so I have to enter the VIN no. manually each time.

You need to make this easy to do - there is no option that I could find - apart from, 'We don’t seem to have any cars associated with your account. If you think this is incorrect, please contact our customer service team.' (!) No, I can't waste any more time...

The website seems to be designed for sales, and is clunky and not easy to use. For example, clicking on 'Home' when you are in Used Cars, takes you back to the start of Used Cars, not the whole website.

As a Honda driver for 25years I am disappointed.

My Honda Civic with less than 41,000 miles has blown a Turbo. It appears that Honda had failed to keep their records up to date on who owed the car so did not send me a recall that would have meant the wet belt was changed due to missing teeth on parts of the system. The consequence of this is the wet belt has degraded resulting small parts of rubber causing the Turbo to blow.
Honda keep spouting on about how they value their cars and customer service but are refusing to cover the cost to replace the Turbo when the car goes in for the recall. The care has already been off the road for 3 weeks and does not go into Honda for another 2 due to their ridiculous waiting list for an appointment! The car will then be off the road for another week after the recall due to waiting for my mechanic to fit the Turbo. Also i will suffer additional costs gettimg the car recovered from my home and taken to the dealership and back just in case they blame me for something and charge me for the recall too.
DONT BUY HONDA BECAUSE THEY DONT CARE ABOUT YOU ONCE YOU HAVE BOUGHT THE CAR!!

Ordered a new 2026 Honda CBR500R from Honda with delivery agreed for 6 June. The bike was not delivered, and I was later informed there was a recall requiring workshop work before handover.

I requested further details and a written timeline but received no response. I have since asked to cancel the order and receive a refund, particularly as my part exchange motorcycle has already been sold by the dealership.

The staff I spoke to on the phone were polite and sympathetic, and they did offer alternative motorcycles from stock, but communication from management has been very poor and I am still waiting for confirmation regarding the refund.

This was the first brand new motorcycle I have ever purchased, so the whole experience has been very disappointing.

It is a shame, as the dealership had very good reviews on other sites and that was one of the reasons I chose to buy from them in the first place.

Give their robot mowers a miss, try a different brand.

Gute und vor allem sehr Zuverlässige Fahrzeuge. Während Fahrzeuge anderer Marken 3 - 4 Mal eine Werkstatt von innen sieht, sieht sie ein Honda maximal wegen Verschleißteile wie Bremsen, .. uvm.

Eine Marke, welche scheinbar so dermaßen gut ist, dass man scheinbar (höchstwahrscheinlich gegen Bezahlung) auf Trustpilot schlechte Bewertungen dazukaufen und gute auf tatsächliche Erfahrungen beruhende Bewertungen löschen lassen muss.

First of all . I want to say that having owned a Honda HR-V for 2 years, the car has been fantastic and given me no problems. The issue I have is related to the MyHonda App and the digital servicing log.
I had my first service a year ago at a local garage, who uses genuine Honda parts, as required for the warranty. The service was logged on the Honda site, and hey presto, appeared in my Digital service record. So far, so good.
The garage previously carried out services on all 3 of my Mazda CX-5s without any doubt or questioning from Mazda UK
The garage had to reregister his subscription to allow the updating of service records. Since then, the details of the service were provided to Honda UK. This was not enough for Honda UK as I was required to return to the garage to have photos taken from the windscreen and VIN plate, in accordance with Honda UK’s instructions.

The photos and service record were again uploaded to Honda, but still did not show on my record. I contacted the garage to learn that all wishes of Honda UK had been complied with.

I complained to Honda UK, via their website. I was asked to send an uploaded copy of the service and a copy of the VC5. This was to prove ownership of the vehicle.

On the subject of the V5 and the VIN; I had to submit the VIN on the My Honda app to allow my vehicle to be registered. Honda UK can see that there is no change of ownership. Furthermore, as a proscribed user, Honda UK could easily find this information from DVLA or HPI. Instead, I have the inference that I have done something underhand and require to prove to Honda that I own this car.
This will not be an issue in the future. I will never buy another Honda. Honda UK has tried to bully me and my chosen garage to take an easier option and travel to a Honda dealership. I am sure that Honda UK must adhere to Motor Vehicle Block Exemption Order, which gives consumer protection.

I test drove a vehicle at Henrys, Glasgow with a view to purchase .The test drive predates this correspondence with Honda UK and has changed my mind. I have contacted Henrys, Glasgow to advise of the sale falling through.
As I said at the outset, this his no reflection of the dealership who sold the vehicle, Henry's Glasgow, who were professional and forthright.
Also, the vehicle itself is excellent.
If you buy a Honda, and are willing to pay the exorbitant dealership servicing rates, then there is no problem. If you use an independent, then they will obstruct you at every turn.

Bought a car from Barnett’s Honda in Dundee. Salesman was a liar. Agreed a deal then changed it when it was too late to source a car elsewhere. Sales manager is a coward who will only engage via email. Dishonest and everything that is wrong with the modern motor trade. Complained to Honda UK who were absolutely toothless in the matter and happy for Eastern Western Motor Group to run their brand name into the ground with their sharp practices. Avoid at all costs.