HD Direct 

Worst company on eBay when a faulty item was returned this seller denied receipt, did not supply a replacement and fought the charge back, they did not respond to emails or phone calls they didn't even respond to eBay customer services, I have reported to trading standards.. Totally unacceptable for any business to treat a customer this way.

Check out their eBay NEGATIVE feedback under seller smart_direct. Or other names such as THINK ADVANTAGE LTD.

I'm not the only one who has had this issue, please please do NOT deal with this disastrous company.

I WOULD ALSO LIKE TO ADD THAT THIS REVIEW HAD BEEN EDITED AT THE REQUEST OF TRUSTPILOT, THE ORIGINAL REVIEW USED STRONGER LANGUAGE TO DESCRIBE THIS COMPANY!! I FEEL MY FREEDOM OF SPEECH HAS BEEN VIOLATED BY TRUSTPILOT!

I bought a Humax DTR from this company via e-bay as "brand new" but it turned out it was used and refurbished. They even left the paperwork from the previous owner in the box and his postcode was on the machine. I'm trying to get some sense from them on this! No luck so far.

In 15 years or so of ordering goods with retail companies online I've never encountered a company this bad. The problem is if they ship you something wrong or not working correctly, which seems to effect a lot of people a month based on their eBay feedback, they have a total inability to handle the returned item or keep you informed on the progress.

Our experience with them was they shipped what looked like a reconditioned item, they sold it as new. It had some serious issues. They asked us to return it using their prepaid postage. Which we did. After raising a dispute and forcing them to respond they claimed the item was never received. Cause we used their postage it's un-trackable, even by Royal Mail!

But don't take our word for it, check their eBay negative feedback: [external reference removed]. New items arrive with the wrong parts. Returned items never received. Customer paid for postage not refunded. Emails and phone calls ignored. I posted some of these concerns on their Facebook page. They deleted their whole Facebook presents rather than get in a debate about their practises.