Funky Moose Recenzje 

33
Wynik TrustScore: 1.5 na 5

1,6

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Never fulfilled an order my sister placed for a gift,simply saying they didnt have the item in stock (yet advertised they did when my sister bought it), have made 0 effort to make the order or provide... Zobacz więcej

Oceniono na 1 z 5

(Canada) My purchase : £59.10 + £31.00 for shipping cost by air service. They apologize for the delays, cannot supply the tacking number, try to save time and propose to refund. Maybe they have not i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have bought several times from Funky Moose, from the Trolley Dolly bag to colour changing LED items. I have never had any problems with payment or delivery. Products have always been as described... Zobacz więcej

Oceniono na 1 z 5

I ordered a toddler bag in June 2021(ORDER #40416) and never received it. 2 months after I complained again about it and after 2 emails replies telling that they will investigate. I told them that we... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

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Informacje przekazane przez różne źródła zewnętrzne

Funky Moose sells practical baby and childrens products making life simpler for mums and keeping babys happy. From baby changinging bags, to educational toys for the development of your child, we hope we have covered every aspect of parenting; baby clothes, new born gifts, and accessories for todays family, wooden and soft toys, ride-on toys such as wheely bugs and pedal cars, t-shirts, vests, hammocks, waterproofs, puzzles and other educational toys, party accessories, fancy dress and puppets. From babies to young children there is something for everyone.


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

33 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,6

Wszystkie recenzje

(33)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Scam

Never fulfilled an order my sister placed for a gift,simply saying they didnt have the item in stock (yet advertised they did when my sister bought it), have made 0 effort to make the order or provide proper customer service to fix the issue. Seems like a scam

12 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

never shipped item and ignored my emails

I bought an art suite which never arrived. I contacted the company who promised to look into it and then never contacted me again, ignoring all subsequent emails. Thankfully i had paid through paypal so managed to get a refund through them but i am incredibly disappointed by my experience of this company and suggest others avoid!

28 października 2024
Opinia niezależna
Oceniono na 1 z 5

Buyer beware

After submitting a email saying if the article was not delivered in a week cancel it, this was after 3weeks of excuses from them they sent the product 2 weeks later. Took it to the post office dropped it off with return to sender, they said they never received it, so I am out $52.05 dollars, the only positive point is that it was only that amount. There is no way to talk to anyone only email.

1 marca 2024
Opinia niezależna
Logo Funky Moose

Odpowiedź od Funky Moose

Dear Alain, Please can you confirm your order number and product as we have no record your name/order and we would like to investigate further.

Oceniono na 5 z 5

Recommended

Have ordered a couple of times for birthdays primarily and have received good service every time. Some unusual finds which is always nice. Would recommend.

22 listopada 2021
Opinia niezależna
Oceniono na 1 z 5

Package not received, money's gone

I ordered a toddler bag in June 2021(ORDER #40416) and never received it. 2 months after I complained again about it and after 2 emails replies telling that they will investigate. I told them that we are a small building, my neighbours and I are paying attention to the mail post arrivals as we know each other very well and despite all the building being attentive 24h/24, no news of the package. They simply just vanished and no more explanation or refund.
Lost my money and time with this situation. In the meantime the baby grew up....we are almost in December 2021... Be careful with them.

21 listopada 2021
Opinia niezależna
Logo Funky Moose

Odpowiedź od Funky Moose

Dear Luisa
The order was placed for delivery to Belgium where I understand you were for a temporary period of time, however as we have explained in emails, due to delays related to COVID and Brexit, the order was a day or so later in leaving our warehouse than for domestic orders. Unfortunately, you returned to Portugal shortly after placing the order. We tried to locate the parcel with the international couriers but have been unable to locate it to date, and it has not arrived back with us. We are truly sorry for the inconvenience and have of course offered a full refund while we continue to investigate.

Oceniono na 5 z 5

Recommended to me and pleased it was

This website was recommended to me by fellow NCT mum. Found the whole process very straight forward. I like to support small independent retailers when possible and I am pleased to say they lived up to my expectations. Delighted and would recommend to others.

14 grudnia 2015
Opinia niezależna
Oceniono na 5 z 5

Fabulous products & services

Funky Moose was recommended to me by a NCT friend who has shopped with them for a while. I feel they have a lovely range of products and the two times I have ordered I received my order very quickly. Have also found them very helpful on the phone.

8 stycznia 2013
Opinia niezależna
Oceniono na 1 z 5

I was swindled

(Canada) My purchase : £59.10 + £31.00 for shipping cost by air service. They apologize for the delays, cannot supply the tacking number, try to save time and propose to refund. Maybe they have not in stock items bought and make the customer wait. I am extremely disappointed. I received neither the refund nor the parcel. I was stolen. I shall say it to all those who intend to buy on-line at FunkyMoose UK. I purchased on November 25th. Now, January 4th, always nothing received (no refund no parcel). They said me that the refund has been processed December 21th. Source : Canadian and American quotation on the on-line purchases.

4 stycznia 2013
Opinia niezależna
Logo Funky Moose

Odpowiedź od Funky Moose

Dear Nicole (This is the name the order was placed in, as I have checked our records and this is the only order we have to Canada for the amount quoted and I know we have exchanged a number of emails with Nicole - if you are also known as Marie, apologies, I was not aware of this)
I am sorry that you feel you were "swindled" - that is not al all the case. We have exchanged a large number of emails over the past weeks. As soon as we were aware that your item had not arrived, we did our best to locate the parcel. When this involves International shipments and a number of carriers, this can take a couple of days while we try to speak to all concerned and if you felt this delay was unacceptable, you have my sincere apologies, We share your frustration as the delays are caused by delayed responses back from carriers and depots,
One of your emails asked if we could process a refund if we were unable to locate it, which we were of course more than happy to do rather than arrange a redespatch as time was getting short to get another delivery to you in Canada in time for Christmas. In your email you did state that you felt we were being honest and obviously doing all we could do to resolve your situation, and I am sorry that your opinion of us has changed so dramatically.
I have checked the payment system and can see that your refund has been processed, I fear what with the bank holidays in the Uk, perhaps the refund has taken slightly longer to make it's way through all the banks concerned. If it has not arrived with you within the next couple of days, could you please let us know and I will investigate further.
Over Christmas, we despatched '000s of orders, many of these to North America, Australia and Europe, however, we do not like to have any disappointed customers and your review has triggered a reassessment of our international shipping policies and the carriers used to ensure no customers are inconvenienced in the same way.
With very best wishes,

Oceniono na 5 z 5

Excellent service and quality

I purchased a wooden marble run and balance bike from Funky Moose and was very impressed with their friendly and helpful service. They were very patient and took the time to talk about the products in detail as I could not decide which one I wanted initially. I am very pleased with the choice I made, the products are an excellent quality. Highly recommend.

8 listopada 2012
Opinia niezależna
Oceniono na 5 z 5

Highly recommended - have used many many times

I have used Funky Moose many times over the past couple of years, probably ordered about 6 or 7 times in total. I have always found their service to be very good and consistent. I have called for advice a couple of times and they have always been very helpful and responded quickly if they needed to find something out for me (such as details on some of their cutlery sets). I first found about them through a friend who lives in Australia but still uses them a lot to send gifts to their friends and family in the UK, a lot less hassle than sending from Aus I guess.
I am surprised to read negative comments on them, as I have only ever heard good things about them.
I feel they do offer a personal service and have certainly also provided as good a service as I could expect from anywhere. One order I placed over the summer, i ordered very late in the day and was desperate for it to arrive the next day - they managed to get it to me wrapped and ready to give to a colleague leaving work first thing in the morning.

I have no hesitation at all in recommending them.

7 listopada 2012
Opinia niezależna
Oceniono na 5 z 5

The one-stop shop for Santa this xmas!

Just wanted to say how thrilled I am with my purchases from Funky Moose - I cannot wait to see my little girl's face when she opens her birthday and Christmas presents in December this year- great experience from online choice to delivery! Thanks Funky Moose, from a very busy working mum with no time to trawl the shops!

6 listopada 2012
Opinia niezależna
Oceniono na 5 z 5

Good old fashioned quality toys!

We ordered the Ride-on Moo trike for our youngest. He absolutely loves it!
Delivery was prompt, fuss free website and easy to use payment. All laid out very well and easy to navigate.
We shall be buying again nearer Christmas!
Definitely recommended!

18 września 2012
Opinia niezależna
Oceniono na 5 z 5

Fantastic Products! Great Company!

I have bought a number of items from Funky Moose including 2 trunkies, water bottles/lunch bags and a fab designer changing bag amongst other things. They were all delivered on time and well presented.

Funky Moose is a great family run company who source some fantastic, good quality products and clearly really believe in what they are selling.

I was very impressed with the website as it is beautifully laid out and easy to navigate. I also found the staff to be very helpful and knowledgeable about the products. It's so nice to be able to pick up a phone and get straight through to a person, rather than firstly having to search for a phone number and then go through several automated voice messages only to find you end up talking to someone whom you can't understand!

We need to get behind small, family owned businesses such as this one before we find the world is taken over by Amazon and Tesco!

Keep going Funky Moose!!

12 września 2012
Opinia niezależna
Oceniono na 5 z 5

Friendly and efficient service

I have bought several times from Funky Moose, from the Trolley Dolly bag to colour changing LED items. I have never had any problems with payment or delivery. Products have always been as described and customer service both friendly and efficient and have recommended them directly to friends and family. Just wish my kids were still young enough to buy them toys from here!

11 września 2012
Opinia niezależna
Oceniono na 5 z 5

Good & Handy

Arranged for present to be wrapped and sent direct to friend who had just had baby. Arrived quickly using on the standard delivery service, which was free.

7 września 2012
Opinia niezależna
Oceniono na 5 z 5

Happy to recommend

Have ordered a number of times over past couple of years.
I have always found their service to be fast and efficient.
Would be happy to recommend

6 września 2012
Opinia niezależna

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