Designdelicatessen Recenzje 

Af en eller anden grund havnede bekræftelsesmailen fra designdelicatessen i mit spamfilter, hvilket var lidt foruroligende.
Men varen blev leveret halvanden dag efter bestilling.

Zero stars. Absolutely unreliable. I ordered a Hay table on May 30th. They told me I had to wait 1/2 months. I waited and waited and waited... then in September I began to email them almost every day, but nobody is replying. They simply disappeard.
AVOID!!! AVOID!!!

Completely unreliable!! Waited over 3 weeks to get something delivered having to chase and chase and chase for a tracking number. When it finally shipped with UPS they sent it to a delivery depot 500 miles from my home so completely bloody useless!!
They never answer emails or calls so AVOID AT ALL COSTS!!!

I ordered from 2 shelves (in black and white) and a tray from this webshop on the 21.JULY, did not receive anything, so sent an email on the 25.August, they answered that they could not send the tray because they no longer sold them, but they would soon send the shelves (soon!!! a month after the order!!!) a week later, they send me that they do not have the black shelf..would i care to wait? they offered to take off 10%..i said yes...did they send the white shelf? NO!! the 16.SEPTEMBER, I receive an email from them advertising 15% off the SAME shelves!!! and then they send me on the 22.SEPTEMBER that they do not have the shelves... i lost count of the email with misleading info...worst of all...on the 24th. SEPTEMBER, they have the AUDACITY to draw money from my card!!!
DISHONEST is the best word that comes to mind!

Everything worked fine - perfect service, super product, fast international
delivery.

Very pleased with the service from designdelicatessen - my order was well packed and delivered from Denmark to the UK quickly and at a very reasonable price; I would be more than happy to shop here again.

Great service, got information and extra discount!

I'm in the U.S. and I was a little nervous ordering from Denmark even though DesignDelicatessen does have great reviews. The site is definitely a bit "oldschool" and simple-looking, and there wasn't an obvious "United States" version so I wasn't positive if it was American-friendly--But NEVER FEAR!
The quality of the designer art prints I bought is fantastic--they are the real deal, straight from their respective design firms, and the price considering the quality was excellent. (there was a black friday sale AND shipping was extremely low if not free?)
The package shipped to me on the west coast from Denmark in just about 2 weeks, which is actually quite fast since one piece was a (11x14" or so) wood-mounted print. The other was a large tube. They were snugly boxed together with paper wrapping and air pocket cushions, and liberally taped for security/stability.
Another note, they did invoice me initially in Danish I think? But then later on they sent a very detailed, cute design, english invoice, which I really appreciated.
Basically, I was a little scared but ended up being so, so pleased!

Faster than promise delivery and easy international delivery.

Friendly workers and great experience

Excellent service, swift delivery to the UK and very good prices.

All arrived on time and communication was great. Would have been nice to have an english version of email comms though.

Well regards to my relevant purchased. Given promise that will be delivered on time, but not at all.

Given the tracking number not valid and not able to track the status at all. Ask to check and revert back also didn't reply at all. Not even providing the correct tracking number for me to check on my side also.

Overall very bad experience and not even received my items at all. Thanks

Products received to the UK in just a few days and well packaged. Delighted with my order and a great selection of products to choose from!

Fast delivery from Denmark all the way to Belgium. Satisfied!

I ordered a pair of bar stools. They had to be shipped to the US. Communication throughout the process was excellent, and the products, once they were shipped, arrived quite quickly and in good order. I was hesitant to order items like these from abroad, but after this experience would have no reservations about ordering from designdelicatessen again.

Jeg har d. 20. april sendt en mail med en klage over en vare. 10 dage senere måtte jeg selv rykke for et svar, som så kom lidt senere på dagen. Her tilbyder de at de kan sende nye dele, eller få varen afhentet.
-Jeg takker ja til at få den afhentet.
5. maj måtte jeg igen rette henvendelse for at høre om der snart sker noget.
Dagen efter er svaret: at de ikke har flere af pågældende vare på lager, men at de kan tilbyde rabat på den vare jeg har modtaget.
Jeg svarer med det samme på tilbuddet, og siger ja, og spørger om de sætter pengene ind.
Idag 8. maj, 18 dage efter jeg rettede den første henvendelse, har jeg igen rykket for et svar.
Det var så første og sidste gang jeg handlede hos Designdelicatessen.
Jeg tænker bare at det er at skyde sig selv lidt i foden, ikke at have styr på sin kundeservice.
Når man tænker på at nethandel forventes at stige til knap 100 mia. i år, bude de handlende vide at kundeservice er én af de ting vi forbrugere sætter i højsædet. Ellers finder vi bare et andet sted at handle.

Rigtig god service da en vare desværre var udsolgt og havde lidt lang leveringstid. Fik tilbudt noget næsten tilsvarende med rabat :)

Bestilte en Fatboy junior til barnedåbsgave. Varen modtages hurtigt fra distributøren. Uheldigvis viser det sig, at de får sendt en senior version, men en mail til designdelicatessen får lynhurtigt løst problemet. Den forkerte vare afhentes hos gavemodtager, samtidig med at den nye leveres (iøvrigt i anden farve efter ønske).
Fejl kan ske, men det kan man nemt leve med, når den efterfølgende håndtering er helt perfekt :-)

Fik bestilt nogle varer på designdelicatessen.com, som har en masse spændende ting til indretning.

Godt nok var der vente tid på nogle af produkterne, og derfor blev varerne først leveret senere, og der var jeg desværre på ferie, derfor nåede jeg ikke at afhente varerne inden de blev returneret.

Der var dog ingen problemer, blev kontaktet af Josefine fra designdelicatessen omkring ny levering eller returnering af pengene. Virkelig god kundeservice!