Clinique Recenzje 

J'adore les produits CLINIQUE MAIS leur site clients est HORRIBLE !
Cela fait des mois que j'attends de me faire rembourser un colis qui a été retourné chez eux !
IMPOSSIBLE de les joindre en dehors du Chat !
Le téléphone ça raccroche à chaque essai et je ne trouve nulle part leur adresse mail !
UNE HONTE ! JAMAIS plus je ne commanderai sur leur site !

I have been a loyal customer for over 40 years.

I recently had to make four phone calls in total to Customer Service.

First, I received an email saying they had a Jumbo sale, 25% off their bigger sizes. I ordered two items.

Then I got a message acknowledging I had cancelled my order. I hadn't.

It took three calls to find out they had run out of one of the items and this was them letting me know, just saying I had cancelled the order, rather than explaining that they had run out of a product.

Then I decide to order a couple of other items. The email said the sale ended August 28. I tried to put in an order August 26 and the items in my cart showed full price.

On the top of the page in my online account it said the items below are 25% off.

When I called Customer Service they argued that the sale ended August 25. They asked for a screenshot of the page on the website, in my account, where it said 25% off. I also forwarded the email I received from Clinique advertising the sale ending August 28.

Finally they said that I could buy the products for full price and call back in for a refund of 25%.

Would you trust them to do that?
They are coming across as very disorganized and untrustworthy.

I'm very very disappointed. Treating me like I was making it up and their information so scattered that they can't even verify it on their end.

Disappointing formula and return experience

I was really disappointed with this nail polish. The formula was extremely thick and clumpy, even when I applied very thin coats. It didn't self-level properly and made it difficult to get a smooth, even application.

I contacted Clinique about returning it because of the product quality issue. Since I don't have a Clinique store near me, I was told I could mail it back, but I would have to pay the return shipping upfront. I don't think customers should have to cover return shipping for a product that isn't applying properly.

The colour itself is beautiful, but unfortunately the formula made the product unusable for me.

I placed an order yesterday because I had gotten an email about a free birthday gift if I placed a $45 order. I placed the order and the site added an eye cream at no cost as my free gift. I see that they've shipped the rest of my order, but no gift. I got an email that it's out of stock. I'm feeling really swindled here. They say they'll send a gift if I place an order, then they say too bad the gift is out of stock, but it's too late, I've already spent the money. Seems like they should have put a different gift in the box. The email just says I won't be charged, but as it was a gift, I wasn't going to be charged anyway. Now I've just spent money I wouldn't have spent otherwise for nothing.

I tried the customer service chat; the guy on the chat offered to send me an $8 soap instead, but the gift I was supposed to get sells for $39 on the site. Seems like a complete scam. Bait me with a good gift, get my money, then offer me something much less valuable instead? Seems like the replacement gift should be comparable in value.

I tried emailing but the email box is "full" and not receiving messages. I tried the phone number, but they're closed during the time I'm not at work. The website says if you have issues you can use the "email submission form", but there (unsurprisingly) is no such form on the site. This used to be a good company back in the day. Sad to see how far it's fallen.

If I could give this site zero stars or minus stars, I would. I have not received my order after 3 weeks and several phone calls. They continually are blaming UPS. In all my years of online ordering, I literally have NEVER had a problem with UPS. This was my first online order through Clinique.com- never again! It now makes me wonder about the products. I have always purchased items through Macy's. The first call, they promised to get expedited shipping ...it's been another entire week with NO products. It started on July 22, 2026 and it is now August 10th with little hope. The customer service over promise and way underdelivers! They outright lied.

This review is really hard to write, since I have been a Clinique devotee for over 40 years. Mom treated me to a new skincare routine when I graduated from college in 1986, now I've got my kids own hooked on Clinique products. The two stars are because I think Clinique has kept me looking pretty good all these decades.
My problem is with the Smart Rewards program and the truly awful customer "service" I've gotten in the past couple of years. The Clinique website claims that they'll award points for products purchased through participating retailers, but unless I've purchased through their own website, Clinique finds reasons not to award points. If I do get a response from them for my receipt upload or email, I'm told that it wasn't from a participating retailer, that the receipt is incomplete, that it's not legible, that the purchase was not a qualifying purchase, etc. etc. When I send an email trying to clarify my purchase details, there's no response. For the record, I have only ever bought Clinique from participating retailers. Each time this happens, I've had to contact customer service to get the points credited. Eventually an associate has adjusted my balance, but it shouldn't take this kind of effort on the part of the customer.
The latest couple of episodes have been, I think, the final nails in the coffin of my Clinique fandom. For my last Bloomingdales online purchase in May, Clinique didn't respond to my uploads and emails for a couple of weeks. I wrote several emails, no response. Then I went to the website to chat with an associate. There were several times where this person(?) went silent for 15 minutes - the chat extended over an hour. The associate (perhaps a bot?) could not seem to grasp that I had ordered from Bloomingdales, not Clinique, and they "couldn't find" my purchase on their records. I was finally assured that my "case" had been escalated, that I'd hear back. After another week and half, still no response. I re-sent the receipt, finally got a flood of emails from Clinique stating that it was invalid for different reasons. I sent another email in an attempt to clarify. Still no response. I had another online chat much like the first and after more than an hour got a case number and the assurance that I would definitely hear back. Guess what? Nope. So after a few more days I phoned, actually spoke with one person and then another who FINALLY credited my account. I hung up feeling a little better about Clinique. Later that day I received an email from the associate, who had this to say:
"I understand that you would like to receive an accommodation to your Loyalty account. I have noted that there have been numerous claims of a similar nature under this account, and we are very concerned that we have issued multiple accommodations. I will process your request in this instance and will make note in the system of the accommodation and our discussion today. Additionally, I will be sending you a follow-up email shortly so you will have an email record of this conversation. While we were happy to be able to honor the prior requests and claims in good faith, I appreciate your understanding that we will be unable to accept any future claims for orders you may place at Clinique Online."
Wow. They're accusing ME of being dishonest? That sure burst any happy bubble I might have had left. If a company says they'll give points for purchases at other retailers, then they should honor that promise and stop wasting our time. I never got that emailed record of the conversation either, by the way.
It's very sad, but Clinique has now lost five customers, because I was supplying my kids' Clinique habits too. If anyone can recommend a good alternative company, one that actually listens to its customers, I'd really appreciate knowing about it. Thanks!

Se potessi dare zero stelle, le darei. Ho acquistato un quickliner for eyes intense, pagandolo 35 euro che non lascia nessun segno, NESSUNO. L'ho acquistato mentre ero in vacanza chiuso nella confezione nuova dopo aver provato il tester che invece funzionava. Ho contattato il servizio clienti della Clinique e mi hanno suggerito di tornare in negozio che si trova a 200 km da me. Ovviamente non è sostenibile. Pessimo prodotto e pessima assistenza clienti. Mai più

Op 20/6 heb ik een bestelling gedaan van meer dan 85 euro, vooruitbetaald via iDEAL.
Vanaf het moment van verzenden op 24/06 was duidelijk dat er iets mis was gegaan: het verzendlabel was (door Clinique)niet goed aangemaakt met een ongeldige track and trace code. Mijn pakket is daardoor vermoedelijk nooit verzonden, al bleven de klantendienstmedewerkers in eerste instantie steeds beweren dat het (inmiddels 2 weken) nog onderweg was. Volgens de technische afdeling van UPS kan een pakket zonder geldige code het proces niet in en is het niet traceerbaar, zonder een juiste code kunnen zij er niets mee. Een track en trace code bevat meer cijfers (en ook enkele letters) dan de onbruikbare code die om onduidelijke redenen aan mijn pakket is toegekend. Klikken op de code geeft vanaf het begin alleen maar foutmeldingen. Van UPS heb ik (itt eerdere bestellingen) over deze bestelling ook nooit mails ontvangen.

Zo’n 7 keer gechat met steeds een andere klantenservicemedewerker, die het zouden doorzetten naar het ‘juiste team’ en dan zou ik snel iets horen. Inmiddels bijna 3 weken verder en geen reactie en bij opnieuw contact onzinnige antwoorden en adviezen of zoals vandaag ook na een uur wachten helemaal geen reactie.
Ben jaren trouwe klant geweest, maar dit is ver onder de maat!
De klantenservice is een aanfluiting.
Klachtenprocedure is onvindbaar, of moet via diezelfde klantenservice waar je het eerste half uur sowieso tot niemand doordringt. En vandaag uiteindelijk pas na ruim een uur.
Clinique blijkt niet aangesloten bij een branche-organisatie of bij een webkeurmerk.

Mijn eis is heel eenvoudig dat mijn pakket opnieuw wordt verzonden zoals overeengekomen en waarvoor door mij is betaald, de fout ligt overduidelijk bij CLinique zelf en zij zijn volgens het consumentenrecht Verplicht hun fout zo snel mogelijk recht te zetten .

Update 10/7: 3 weken na mijn analyse wat er mis was gegaan, erkent Clinique de fout.
Ondanks mijn voortdurende vraag de artikelen alsnog te leveren, is besloten mijn geld terug te storten - na 5 dagen nog niet ontvangen. Vanaf het begin heb ik in ELK CONTACT aangegeven dat ik de artikelen geleverd wil krijgen zoals overeengekomen. En opnieuw blijft het oorverdovend stil van de kant van Clinique 😡😡😡

Update 23/07: na 14 dagen nog geen geld terug ontvangen. Opnieuw gemaild hierover en nu een mail van Estee Lauder, no-reply, dat het verzoek (nu pas) is doorgezet en dat ik binnen 5-8 werkdagen het geld (dat me 14 dagen daarvoor ook al was toegezegd) terug zal ontvangen.
Ook dit is dus weer niet goed opgepakt.
Het woord service kan wel uit klantenservice gehaald.
Op de vraag naar hun klachtenprocedure blijft het weer oorverdovend stil
Het betreffende produkt is inmiddels uitverkocht op de site en niet leverbaar....

Misleidende reclame, het niet leveren van het lokkertje, cadeau, met allerlei smoesjes. Het niet toepassen van de korting. En de klantenservice: standaard zinnen die ooit ingevoerd zijn door een mens maar er komt mens meer aan te pas.
Het merk is wel goed, geen bestelling meer via de site.

Attention au site clinique : J'ai effectué une commande sur le site et j'ai fait plus de 90euros pour avoir le cadeau annoncé sur le dite et dans la news letter Mais je n'ai rien eu et quand j'ai fait une réclamation, on m'a dit qu'il est épuisé alors que la promotion est toujours annoncée sur le site et dans leur message.
Je trouve que c'est honteux pour une marque comme clinique et je tiens à signaler cette arnaque car 90 euros de commande ça n'est pas rien !
Donc fuyez cette soi-disant promo et ce site

Bij de bestelling komt niet het gratis cadeau te voorschijn.
Volgens de klantenservice was er een probleem met de website en moest het een paar uur later nog maar eens proberen.
Heb net voor middernacht de bestelling gedaan om niet de korting mis te lopen maar nog steeds geen cadeau.
Heb de dag erna weer een zelfde email gehad met deze aanbieding en heb om te kijken of het inmiddels wel werkte weer een bestelling ingevoerd. Nog steeds geen cadeau.
De volgende dag weer dezelfde email.
Marketing truuk?
Heb weer contact opgenomen met de klantenservice. Ze chatte nu, als het er niet bij staat is het op. Op de eerste ochtend al? Waarom gaven de eerdere 2 klantenservice medewerkers dan andere antwoorden? Tevreden over de producten maar zeer ontevreden over de klantenservice (met name over Diana).

DON’T BE SCAMMED BY BONUS OFFER. I recently made an online purchase for Clinique products. I deliberately spent enough money so that that I would receive the Clinique bonus which is a small bag with several Clinique mini products. The ad said it would be automatically included. When my purchase arrived it did NOT include the bonus gift products. When I called to complain about a week later and spoke to a representative he told me they ran out. Interesting that I received an email today only a few days after my complaint where they are still offering the Clinque bonus. I will no longer purchase their products.

Ordered a loose powder on the Canadian website. UPS delivered it to the wrong door, my package was missing and they closed my claim stating there was proof of delivery. The proof was a photo of a door that was not my door number. What the hell.

I contacted customer service and vkumar2 promptly resent my order to fix the matter. I received the loose powder just in time as I was running out of my old one. In love with the Blended Face Powder! 💕

You test on animals! EVIL! Will never purchase your products and will pass your dirty secret to everyone!!!!!

Eerst een bestelling geplaats maar later geleverd, terwijl ik op vakantie was. Niet kunnen ophalen en teruggestuurd. Nu al vier keer contact gehad met de klantenservice maar nog geen geld terug.
Pakket nog een keer besteld, nu opeens miste de mascara, na weer contact met de klantenservice gehoord dat deze uitverkocht was maar ik heb er dus wel voor betaald.. En nu na nog 3 keer contact te hebben gehad van beide bestellingen nog steeds geen geld terug!

Mascaran nigh impact optimal var ingen höjdare, usel helt enkelt. Den var torr, så den fastnade inte, då har jag prövat flera gånger, och med en borste så tjock att den kom åt ögat. Ett riktigt nedåt köp. Mycket besviken på en så dyr mascara

Stay away from ordering from this website. They do not stand behind their products. Their "free" gifts and "points" are a joke because if you order 6 items and need to return one, they want all the "gifts" back. They will not do an exchange, only returns and re-orders. When I spent 45 minutes on the phone with them, they finally agreed to send me new products, then they asked for so much personal information that I chose to forego receiving the products. They seem to be all about collecting as much personal information as possible and STILL do not stand behind their products, which are not nearly as good as they used to be.

Très déçue par la marque. J’achetais tous mes coffrets chez eux ainsi que les cadeaux pour ma famille. J’ai voulu acheter le coffret avec la trousse éponge pour la fête des mères (on la voit partout sur les réseaux sociaux) et à ma grande surprise, celle ci est envoyée uniquement aux influenceuses. Elle n’est pas commercialisée. Je ne rachèterai plus rien chez eux. Quel est l’objectif de faire promouvoir des produits que les vraies clientes ne peuvent pas acheter ?

I bought a Clinique makeup remover at the airport during a trip and received a faulty product (the “child safe” lid is stuck). I’ve wrote to Clinique and followed up several times but Clinique is completely ignoring me. Don’t support this unprofessional brand.

Festa della mamma ,tanta pubblicità ma ingannevole, io ho ordinato subito all'inizio della promozione ,ma il kit regalo con le mini taglie non è arrivato, chiamando mi è stato detto che era finito. Quindi ti tentano a spendere di più ,ma sappiate che non arriva niente. A distanza di giorni vedo ancora la pubblicità....... quindi proprio pubblicità ingannevole.