We have been on holiday with Canvas for the last couple of years. Going to book again for next year. Everything is as stated, the communication is brilliant. Well done I would highly recommend 👌
Reakcja na opinię
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Zobacz, co mówią recenzenci
New mobile homes have much room except around the main bed and in toilet. One has to crawl over the bed to get out and it is very difficult, when sitting down in the toilet, to avoid hitting one`s he... Zobacz więcej
Reakcja na opinię
Camping le Ruisseau in Bidart. Lovely campsite, well located in beautiful area to visit local attractions Site was busy, great swimming pools and restaurant Excellent beaches a cycle ride away Area... Zobacz więcej
Reakcja na opinię
Das ist jetzt unsere vierte Buchung, wir sind total zufrieden. Wir konnten wegen Corona einmal nicht fahren und haben, ohne Aufforderung, einen Gutschein über unsere Anzahlung erhalten. Bei technische... Zobacz więcej
Informacje dotyczące firmy
- Organizator turystyki
- Camping
- Obsługa noclegów
- Dom letniskowy
- Zakwaterowanie przyjazne zwierzętom
- Zakwaterowanie z wyżywieniem we własnym zakresie
Napisane przez firmę
We’re Canvas Holidays - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Canvas Holidays: we’ve more possibilities than you ever thought possible.
Dane kontaktowe
Chelford House, Gadbrook Park, Northwich, Cheshire, CW9 7LN, Northwich, Zjednoczone Królestwo
- 01606 787000
- enquiries@canvasholidays.com
- www.canvasholidays.co.uk
4,3
Doskonała
343 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We have been on holiday with Canvas for…
We have been on holiday with Canvas for the last couple of years.
Going to book again for next year.
Everything is as stated, the communication is brilliant. Well done I would highly recommend 👌
16 sierpnia 2025
Odpowiedź od Canvas Holidays
Hello Christopher,
We're happy to hear that you've enjoyed your holidays with us these past couple of years! It's great to know our communication met your expectations, and we appreciate your recommendation.
As you may know, Eurocamp and Canvas Holidays have been sister companies for a number of years now, and share the same vision and passion for outdoor-focused holidays with indoor comforts, and lots of fun.
For 2026, we’ll be retiring our brand name 'Canvas' as we unite completely with Eurocamp, for the start of an exciting new chapter. For more exciting holiday destinations, please visit our Eurocamp website. We thank you for your loyalty and we can't wait to welcome you back with us in 2026.
Kindest regards,
Your Eurocamp Team
Very impersonal these days.
New mobile homes have much room except around the main bed and in toilet. One has to crawl over the bed to get out and it is very difficult, when sitting down in the toilet, to avoid hitting one`s head on the door. Everything is glaringly white reminding me of my time in a psychiatric ward. COME BACK PROPER CANVAS, bringing your couriers with you.
25 września 2025
Odpowiedź od Canvas Holidays
Hello Ralph,
We genuinely apologise for the frustrating experience you've had with the layout and general feeling of your accommodation, specifically the feeling of cramped space around the main bed and the awkwardness in the toilet area. Your feedback highlighting these practical issues is incredibly valuable. We want to ensure that our customers experience that feel welcoming, comfortable, and truly liveable and we take all of your comments on board. We do hope enjoyed La Chapelle and managed to create some great memories of your time there.
Kindest regards,
Your Canvas Team
Great Customer Service
Canvas Holidays are always a pleasure to deal with. Their agents are very knowledgeable, friendly and really go out of their way to help you. Every holiday I have been on has been excellent and exceeded my expectations. I would be happy to recommend them.
8 kwietnia 2025
Odpowiedź od Canvas Holidays
Hello,
Thank you for sharing your positive experience with Canvas Holidays! It's great to hear that our advisors are knowledgeable and helpful and that your holidays have consistently exceeded your expectations. We are over the moon you would confidently recommend us to others. We hope you had a fabulous time at Camping Lanterna and can't wait to welcome you back with us again very soon.
Kindest regards,
Your Canvas Team
Odpowiedź od Canvas Holidays
Hello,
Thank you for the positive feedback! We're glad you found our prices to be reasonable and our website easy to use. We look forward to welcoming you on Houlgate, La Vallée in September.
Kind regards,
Your Canvas Team
Lovely campsite
Camping le Ruisseau in Bidart. Lovely campsite, well located in beautiful area to visit local attractions
Site was busy, great swimming pools and restaurant
Excellent beaches a cycle ride away
Area around Accommodation units was v small which was a downside
13 sierpnia 2025
Odpowiedź od Canvas Holidays
Hello,
We are so pleased you enjoyed Aqua Viva in the Dordogne, it is set in a beautiful area. We are sorry that you found the emplacement to be on the small side, this is something we can feed back to our management team to review. We are sure you managed to create some very special memories for you all whilst you were away and we hope to be able to welcome you back with us again very soon. Thank you for your feedback.
Kindest regards,
Your Eurocamp Team
Found it difficult to locate the…
Found it difficult to locate the campsite that our daughter had recommended. France/Riviera/then scroll. Why not just a straightforward search?
Also got a message saying something went wrong. It was because I hadn't entered phone number correctly. Why not put up a red flag, if wrong!!!
Daughter had warned me that your website a bit useless!
8 sierpnia 2025
Odpowiedź od Canvas Holidays
Hello Paul,
We sincerely apologise for the frustrating experience you had on our website, both with finding the recommended holiday parc and during the booking process. We understand that our previous navigation was not as straightforward as it should be. We have listened to feedback from our customers and have recently introduced a new 'Find my Parc' feature, which you can find in the top right corner of our homepage. We hope this makes it much easier to locate a specific parc in the future.
We also apologise for the issues you experienced with the booking process. We are continually working to make our website as user-friendly as possible. Thank you for bringing these issues to our attention and we have shared your valuable feedback with our wider team to help us improve. We hope you are looking forward to your holiday with us at La Plage d'Argens in September.
Kindest regards,
Your Canvas Team
Easy booking system
Easy booking system that was complicated by My Canvas not showing the site we wanted to book (Domaine des Ormes). It was showing as available on my wife’s mobile but she hadn’t used My Canvas, just the Eurocamp website. However, by leaving My Canvas I found the site and made the booking. I also phoned your helpline because although my bank showed the payment as pending I received no email or confirmation that I the booking was pending. It would have helped me if I had received an email or SMS telling me that my booking request had been received and would be confirmed once the payment had gone through. The person I spoke to on the helpline was very helpful.
6 sierpnia 2025
Odpowiedź od Canvas Holidays
Hello Richard,
Thank you for taking the time to share your experience with us. We are really sorry to hear about the difficulties you faced during the booking process and understand how frustrating it must have been. While we are pleased to hear our advisor was helpful, we do regret that the overall process caused you inconvenience. Your feedback will be shared with our team to help improve the experience for future customers. We do hope you are now looking forward to your holiday to Le Domaine des Ormes next month and we thank you for choosing us for your all important holiday.
Kindest regards,
Your Canvas Team
Odpowiedź od Canvas Holidays
Hello,
We are so pleased you enjoyed your holiday to Park Albatros in Italy and you found the staff to be helpful on the parc. We hope to be able to welcome you back with us very soon.
Kindest regards,
Your Eurocamp Team
Excellent over the phone service when…
Excellent over the phone service when booking more than one campsite.
31 lipca 2025
Odpowiedź od Canvas Holidays
Hello Chris,
Thank you so much for taking the time to write your review and. We are really looking forward to welcoming you on your exciting multi stay holiday starting in August. We do hope you are all excited for your stays with us, what an amazing adventure awaits you!
Kindest regards,
Your Canvas Team
The campsite is nothing like the…
The campsite is nothing like the website. The staff here told us is actually been closed for the last two years and they just reopened in a hurry. Facilities are very rundown, the electricity keeps shutting off every day and it is nothing like the four-star facility that they advertised. There is no mini markets, EV charger or clubs for the kids as advertised. Very very disappointing do not book this campsite.
20 lipca 2025
Odpowiedź od Canvas Holidays
Hello,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the issues you encountered during your stay. We completely understand how disappointing it must have been to arrive to such conditions, and we sincerely apologise for this.
We can see that you’ve been in touch with our Customer Relations team directly, and we're glad they were able to offer a personal apology and help resolve your complaint. Please be assured that your feedback is being taken seriously and used to improve our standards for future customers.
Kindest regards,
Your Canvas Team
I called your office because the holiday I wanted was showing up as a day more than I wanted to book for
I called your office because the holiday I wanted to book was showing as a 7 day booking and I only wanted to book six days. I wanted to see if it was possible to book for only six but the call handler told me the holiday wasn't visible on her system and I could not book it at all. I told her I could see it as available and she said that happened sometimes but if I went all the way through to pay it wouldn't let me. She kept saying her system was slow so I tried to go all the way to paying and it did indeed let me pay for the full seven days. I felt Canvas would have lost a sale if I had believed her and I have ended up paying an extra £100 for a day's stay that I can't use. In neither respect was this satisfactory service. I have previously been a customer and had great service from your office staff who have accommodated a request like that especially for a last minute booking as this one was. Bridget Galton
23 lipca 2025
Odpowiedź od Canvas Holidays
Hello Bridget,
We are so incredibly sorry to hear about your recent experience when trying to book your holiday. It did sound incredibly frustrating, and it's definitely not the kind of service we want you to receive.
It is really disappointing to learn that the holiday you wanted wasn't visible on our call handler's system, and we completely understand why you'd be confused when you could clearly see it online. We are very sorry that the advice you received led you to believe you could not book it at all. We realise that it is not ideal for our customers but if a booking leaves one or two nights unsold it will not proceed with the reservation and this is why it would only let you book seven instead of six nights.
We do pride ourselves on our team providing helpful and accommodating service, especially for last-minute bookings, and we regret that you felt this was not your experience when contacting us. We really to appreciate your loyalty to us and we thank you in bringing this to our attention so we can better improve the booking processes for our customers in the future.
Kind regards,
Your Canvas Team
The booking process is good until you…
The booking process is good until you want to pay ,which always appears to be difficult. This is the 10th time l have booked and each time there has been the same problem.after trying 6 or 7 times it worked this time.l would also appreciate if the loyalty bonuses were available before the payment process starts
25 lipca 2025
Odpowiedź od Canvas Holidays
Hello,
Thanks so much for taking the time to share your experience with us. We are genuinely really sorry to hear about the difficulties you faced during your booking process. We completely get how frustrating that must have been.
We are actively working on making our payment process as smooth and easy as possible for everyone.
Your customer loyalty discount should automatically apply once you've popped in your details online or shared them with our call centre, as long as they're the same as your last booking. If you ever find your loyalty discount isn't showing up, please do not hesitate to give us a call, we are always here to help make sure you our lovely customers receive all the relevant discounts to their booking.
We hope you are looking forward to your holiday with us in September, we are really looking forward to welcoming you back with us.
Kindest regards,
Your Canvas Team
Nice site, caravan disappointing
For paying for what is advertised as a premium caravan the facilities and upkeep were poor. Broken door handle, no oven gloves, a couple of the edges coming away from counter tops etc. Not what id except for what's advertised. The site itself is lovely.
1 lipca 2025
Odpowiedź od Canvas Holidays
Hello,
Thank you for sharing your feedback with us. Our Premium models are designed to be a great accommodation choice, and we are so sorry that this wasn't the case for you during your stay.
We truly hope our on-site team was there to support you with the issues you experienced and helped resolve them as quickly as possible. We absolutely expect all of our accommodation to be in a clean and well-maintained condition at all times for all our customers, and we sincerely apologise if we fell short, especially when maintenance is such a fundamental expectation. Despite these issues, it's lovely to read that you found Le Pommier a lovely site, and we hope you were able to create some special memories while you were there.
Rest assured, your comments will be passed on to the relevant team to improve our services going forward. Thank you again.
Kindest regards,
Your Eurocamp Team
I was disappointed because I was able…
I was disappointed because I was able to pay the deposit for my holiday over the phone but not my balance which had to be done by Email! I am not great with ‘technology’ so had to wait a week and get my son to help me instead of a quick phone call
29 czerwca 2025
Odpowiedź od Canvas Holidays
Hello,
Thank you for taking the time to share your experience with us. We're really sorry to hear about the difficulties you faced during the booking process. We totally understand that technology can be a bit tricky to navigate sometimes – it's the same for many of us!
We also regret that we no longer have the facility to accept payments over the phone. We understand this can be frustrating for some of our customers, and we sincerely apologise for any inconvenience it caused you. Please rest assured that your comments have been passed on to the relevant team for review. We truly appreciate you taking the time to provide us with this important feedback.
Kindest regards,
Your Eurocamp Team
Just very simple
Just very simple, choose your holiday destination, choose accommodation add any extra’s then pay, easy.
6 lipca 2025
Odpowiedź od Canvas Holidays
Thank you so much for your feedback and for taking the time to share your experience. We are delighted to hear that you found our booking process easy to navigate. We hope you have a fantastic time at Ca Savio, have a wonderful holiday.
Odpowiedź od Canvas Holidays
Hello,
Thank you for your feedback, we hope you have a great time at Marina di Venezia, it is an amazing parc with fantastic facilities.
Kindest regards,
Your Eurocamp Team
I’d like more communication since…
I’d like more communication since booking our holiday - makes me slightly nervous only have a confirmation email and then nothing!
26 czerwca 2025
Odpowiedź od Canvas Holidays
Hello,
Thank you for your feedback and for taking the time to share your experience during the booking process. We understand that once you've booked, especially if you've done so far in advance, it can be a little unsettling not to hear from us for a while.
We always recommend that once customers have booked and paid their deposit, they create a My Eurocamp Account. This account provides constant access to your booking, offering peace of mind. You can find all the details about your holiday and accommodation, update party information, check your cost breakdown, make payments, download or print your holiday documents, and even add extras like travel, linen or welcome packs.
Rest assured, your comments have been passed on regarding your concerns to better improve our service in the future and we thank you for your time.
Kindest regards,
Your Eurocamp Team
The park was clean and tidy,the pool…
The park was clean and tidy,the pool was excellent and well managed. There could’ve been more entertainment for kids in the evening and when we asked for extra pillows we where told this was not possible but in general a very nice park
23 czerwca 2025
Our experience with canvas Holidays booking procedure,
Our experience with the booking procedure with canvas holidays has been very good and professional, there is a telephone number to call with any queries or problems and the online application for a holiday worked very well, as did the paying of deposit and final balance, thank you very much.
17 czerwca 2025
Easy booking process
Easy booking process. Helpful people on telephone. Good value for money
12 czerwca 2025
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