Aveda Recenzje 

I went into Park Royal store around 10 am today - the sales person was lovely & BEYOND HELPFUL! She really went above & beyond..& her product knowledge was amazing! Well done Aveda! I’ll certainly return sooner Thank later

Piega perfetta, che resiste anche una settimana! Complimenti soprattutto a Fatima, bravissima e superveloce!

Ordered a hair spray (from UK online) to protect hair from the sun on 27th May. No product delivered and impossible to get hold of them any way. Fear I have wasted my money and time. Very poor service.

Update, I did manage to get through to someone on their live chat who explained that the product had gone out of stock and I hadn’t been charged. I hadn’t realised I hadn’t been charged but I hadn’t been told that the product was out of stock. The only email I had was saying thank you for your order and it was being processed. So, it wasn’t as bad as I thought, but an explanation would have saved weeks of wondering.

It just took me over half an hour on chat and getting bounced around from call to call just to cancel a points order I placed by accident. It was torture on the chat. I was left for a minute or more between responses and the agent wasn't actually trying to help since it was a very simple request I had. The person on the phone was a little more helpful once I finally got to them. What should have taken less than 10 minutes of my day turned into an irritating frustration taking over 30 minutes. I don't think that's the way it's supposed to work.
There needs to be a better way for consumers! People are getting really tired or robots and people that don't give a shit about anything.

Another theft. They continue using Evri. This time, I collected from the collection point, and three items are missing. Evri, Aveda, and Police Scotland ignored this crime and literally laughed at it last time. Aveda is an unethical customer service provider with no empathy, and they continue facilitating crime and abuse of customers, as it is still probably better to use Evri. I will see what happens this time.

I experienced the same packaging issue on several different Aveda products. The text would rub off in your hands which was messy and made the containers look messy in my bathroom. I contacted customer service three times over about a year. I requested to have the containers be replaced - just asked for empty ones to fix the mess. I was told a follow-up would occur, and never received one. When I tried to follow up one last time, the person I spoke to said that they wouldn't do anything for me because it was outside their 30 day window. As someone who has used Aveda products for decades I was disappointed by the dismissiveness and lack of follow through. Aveda should stand behind their products and make it right when they do not meet expected standards. Customers deserve clear communication and consistent follow-through.

I am writing about a customer service experience with Aveda corporate. I wrote to follow up about a Pure Privilege redemption. I had the highest level of awards and redeemed a spa experience at the Covent Garden location. The experience was to come with 12 products to be mailed to me. I never received the product. I explained this to the customer service representative who asked me for documentation. I sent them the certificate and eventually a screenshot from the website to show exactly what was supposed to be redeemed. After over an hour, they asked me why I didn't follow up sooner - which I had explained in the first message was because the service was during the Trump tariff's era and they mentioned everything was taking longer to ship. Finally, at the end, they told me to take it up with the Covent Garden location and failed to provide any solution. As a loyal Aveda customer that was supposed to be rewarded for that loyalty, instead I am extremely disappointed and dissolution at their response and level of care. At the end of the day, I still do not have the products that were promised to me.

If I could give less than 1 star I would. 4-24-2026 I ordered $120 worth of product. Next day received notice from OnTrac( HORRRIBLE SHIPPER) that my delivery was set for 4-28-2026. 2 weeks went by, Still did not have product. I verified my address and so forth were entered correct. I called Aveda Customer Service and NOBODY could tell me anything. No updates when to expect. On trac was still saying Delivery for 4-28 (two weeks past delilvery) Called in to Customer Service and did not get anywhere. Was given a case number Another week went by and I heard nothing back. I called again. Was told the still do not have the shipment back from their Shipper (NOT MY PROBLEM) I still have received no information as to WHY the product was not shipped to me. Few days later I called back, STILL NO item back to them. Again not MY issue. I want my refund. Was give ANOTHER case number to investigate. Called a week later after STILL NO receiving my refund I was told 7-10 days after they received the product back. It has been 36 days since I ordered and I have ZERO product and ZERO REFUND. Called again today and got that same exact run around. They need reported to the STATE they are based out of. Aveda Customer here for many years and NEVER buying from them again

Very disappointed with Aveda's customer service. I've been trying to get a replacement on a product that was received damaged six weeks ago. I've e-mailed, used their chat tool and talked to a live agent three times. Two of the three times I was told it's being re-shipped, even expedited. Today I called and they said they were missing a piece of information (the order number) really? And didn't even think to reach out to me for the missing information which I'm sure they had? I am still without product and really hope the agent today will finally ship the product.

I placed an order on May 9, 2026, but the carrier damaged the products and returned them to the warehouse. It is now May 20th and I had to contact the carrier myself, and they confirmed the items were sent back to Aveda.
Aveda never even bothered to call or email me to let me know what was going on, once the carrier sent the package back they should have in good faith called to make this rights
The only resolution offered by Aveda was to reorder the products with no shipping cost. Unfortunately, I originally purchased the items during a promotion, which I am now unable to take advantage of again.
Additionally, I find the points system disappointing, and customer service did not provide adequate support in resolving this issue.
I have always appreciated Aveda products, but this experience has made me reconsider my decision to continue supporting the brand.
if I could give a rating it would be zero
unhappy customer

I placed an order on 4/12, which at the time didn’t say it was back ordered. Aveda took my money without a heads up it wasn’t available. I then received an email that it would be a minimum of 2 weeks before shipped. I needed the product immediately for a trip so I purchased it elsewhere. I then received another email 2 weeks later that claimed it was taking longer than 2 weeks. On 5/1 I then proceeded to request a refund because it was simply taking too long and I no longer needed it. 5 more days go by, it’s impossible to get ahold of them, you can’t email, you’re put on hold forever and then I submitted a request through the website, never heard back and then got an email that my order was shipped. I will definitely be returning it and I will never shop with Aveda again. I can’t stand scamming lazy companies that have no problem screwing over customers and then when customers kindly reach out they ignore and proceed as is. The worst hair stylists I’ve ever seen graduated from Aveda and now that I see the customer service I will never be a return buyer. Hopefully you all get shut down soon. Regards.

I've been a loyal Aveda customer for my hair care for 30+ years. No kidding--over three decades. No more. I will search for a new brand worthy of my loyalty. They jacked up the price of the shampoo by at least $7 over the past two years while downsizing the bottles by ~20% (from 8.5 fl oz to 6.7 fl oz). Between that and the fact that they refuse to maintain formulations over time that are valued by customers, they have lost me as a customer.

Great!
Nicole W and Raiza are the best.

Also, a long-time customer as many of these reviews are. They offered same day delivery can charged me for it, well into day 2 still nothing and not way to track - says my order is invalid. Untrue says my credit card.

Will not go back - once trust is broken, it is nearly impossible to gain it back.

I have been a loyal Aveda customer for years. I only use Aveda products and only go to Aveda salons. Just last week I reordered my Shampure in litre bottles for both the conditioner and shampoo from the Aveda's site. I usually place this same order every 4 months. For the first time ever I had an issue with the delivery. The box was delivered by UPS...but the box was empty upon arrival. In fact the box was clearly tampered with as you can see that the original clear tape had been removed around the box as the front lable was faded where this was done. AND the bottom of the box was clearly opened and taped up as there was clear tape all along the bottom of the box.

I first tried to file a claim with UPS - however, they told me I had to contact the retailer as the claim had to be filed with them. I immediately called Aveda and reported the issue and sent pictures of the damaged box including a snapshot of the delivery person who had delivered the package which I thought showed the bottom of the box being damaged.

I submitted all of this to Aveda and was told it would be investigated and there would be a fair resolution in approx. 2-3 days.

That afternoon I received this message (pasted below) from Aveda stating that because UPS delivered the package (albeit empty), they would not be reimbursing me for the product and if I wanted to file a claim with UPS I could. The only issue here is that UPS will not allow me to file the claim. Nonetheless - clearly after 20+ years of consistent online orders it appears they believe I must have stolen these products and would take time out of my day to report this issue to rob from them.

I am super disappointed in Aveda and their customer services. I will no longer be placing any e-Commerce orders from them and would warn any other customers even considering ordering online. Their products are expensive and it will be on your dime if any of it gets stolen in shipment.
-------------------------------

Dear Monica,

Thank you for your patience.

We’ve completed a thorough review of your order with our internal team. The package was confirmed as delivered by UPS, with the delivery photo showing the package was left securely with no visible signs of tampering.

Should you wish to explore this further, you may consider filing a claim directly with UPS for additional investigation. - When contacting UPS, please provide as much information as possible to assist them in resolving this for you. Once their investigation is complete, please feel free to share the outcome with us—we'll be happy to review the case further.

Monica, thanks again for taking the time to contact Aveda.

I saved thousands of reward points! They expired a week ago without a warning notification or alert. I am frustrated and disappointed, I have been a loyal customer for decades.

Prezzi esagerati al negozio di via maiella a Reggio Emilia. Inoltre , esclusa la parrucchiera 50 enne piuttosto gentile, c'e' una grossa incompetenza e mancanza di empatia con il cliente.

I've had an Aveda Plus account for years. Their policy is that if you don't use it every year, they deactivate the account. That seems aggressive. You can reactivate it but it requires a phone call; using the website won't work. But even after making the phone call, their password recovery process did not work. The chat through the website has less functionality than the phone call route. But it seems like the person on the phone probably transcribed my email address wrong, because I can't get a new password.

It's bizarre and inefficient, for both customer and business, not to automate this. And the policy of disabling the account after only 12 months creates work. I can imagine making the points expire after 12 months, but not deactivating the account. And the account recovery process is clearly flawed.

I am writing this review to warn other consumers about my experience with Aveda's rewards program, which I found to be misleading and inconsistent.
I made over $600 in purchases within a two-week period specifically to accumulate the points required to redeem a product I had been working toward. The points threshold was clearly displayed at the time of my purchases and I made my buying decisions based on that information.
The day after my points cleared and I was prepared to redeem, Aveda increased the required points for that item by 5,000 additional points — without any prior notice — and replaced my redemption option with a salon certificate that did not reflect what I had been working toward.
As a consumer, I made significant financial decisions based on the rewards structure that was presented to me. Changing the terms after the purchase is not only poor business practice, it erodes consumer trust entirely.
I am a spa owner and I want to be transparent — I had been strongly considering Aveda as a product line for my business and for my clients. After this experience I will not be moving forward with that relationship. I will also be sharing my experience with every client who walks through my doors so they can make informed decisions about where they choose to spend their money.
I have since decided to discontinue purchasing from Aveda and will be filing a formal complaint with the Better Business Bureau. I would strongly encourage other customers to thoroughly document the rewards terms at the time of purchase before spending money toward a specific redemption goal.
I hope Aveda's leadership takes this feedback seriously and considers the impact these practices have on loyal customers and potential business partners.

Several days ago I placed an online order for +$100. I can’t review the products because I haven’t received my order. Can’t cancel the order because the order was “processed”. Aveda can’t provide me updates on status of the order unless I “check in” every few days. One sample arrived today packed in a large box with lots of packing paper. The balance of the order is a mystery. I’ve disputed the charge. Let’s see what happens.