ozgameshop.com Recenzje 

5867
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I read a number of the reviews, and was sceptical, but my order (2 now out-of-print board games) arrived relatively promptly, and was exactly what I ordered. I got tracking info, and can't fault t... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Can't say I've played the games I just ordered however the prices I paid for both Hitman games (Hitman GOTY and Hitman 2 on PS4) were fair. Pity I could not use my 5% promotional code as well as my st... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ozgameshop offers a great alternative for finding a range of titles for all current and last gen consoles. The points system is great and a nice touch for loyal customers. Always worth checking Ozgame... Zobacz więcej

Oceniono na 4 z 5

Had a lot of stuff in stock compare to other retailers. I would have liked to see more filters on the website especially in the special offers section. I found myself scrolling through a lot of items... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca gier
  2. Sklep z grami
  3. Sklep hobbystyczny
  4. Wypożyczalnia filmów

Informacje przekazane przez różne źródła zewnętrzne

We are a UK based retailer of video games, DVDs, Blu-Rays, gadgets, posters, toys and more! Whether you're buying the latest AAA title for yourself, or a DVD for a friend, we've got something for everyone! We've been in the business for several years now, and we understand what it takes to make your shopping experience a joy. That's why we do everything we can to make sure you get not only the best prices, but the best service too! As well as fantastic customer service, which you can reach using our contact form, we also have a thriving Facebook community. With friendly members to chat with, and active admins to answer your questions, help is never far away!


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

6 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(5867)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

No hassles at all.

I read a number of the reviews, and was sceptical, but my order (2 now out-of-print board games) arrived relatively promptly, and was exactly what I ordered. I got tracking info, and can't fault the service.

If there were issues before, there don't seem to be any now.

I would recommend them.

9 czerwca 2025
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Hi James.

Thank you for your recent review.

We really appreciate you taking the time out of your day to leave us a review and we're pleased you're happy with your order.

We look forward to hearing from you again.

Kind Regards,
Ozgameshop

Oceniono na 1 z 5

SCAM ALERT! HANNAH CANT BE TRUSTED!!

Prior to placing my order I contacted ozgameshop.com to ensure that they would be able to fulfil the order. Hannah responded confirming that they would have the game in stock and would be able to complete the order. I placed the order 28 August 2024 the game was a preorder and released 29 October 2024. When the order was not dispatched on or before the release date I tried to contact Hannah again, however, Hannah did not respond. After sending multiple emails and Facebook messages, I was finally informed that “unfortunately we are still waiting for the item to be dispatched” and asked if I’d like to wait or have the order cancelled and refunded. Despite informing Hannah that I was in fact happy to wait for the order, Hannah deliberately ignored this and cancelled my order without my consent or permission. No compensation has been offered despite withholding my money from 28 August 2024 to 02 November 2024 despite obviously being fully aware that they were unable to fulfil my order. I am seeking that the second order I placed 20 September 2024 be fully refunded as I suspect I won’t be receiving this order either. I regret giving this company a second chance as I never received the order I placed 27 June 2021 as I incorrectly assumed that 3 years after that experience ozgameshop.com might have actually done something to improve, clearly this is not the case so I won’t be placing any future orders with them and caution anyone considering placing an order with them as you won’t receive it, you’ll have to fight for a refund and only end up placing that same order elsewhere so save your time and money and purchase elsewhere.

28 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Purchased a Hornby Train set from…

Purchased a Hornby Train set from OzGameShop for an absolutely excellent price, and arrived from the UK to Australia within two weeks. You don't even get that kind of speed from buying local.

Would buy off them again.

10 kwietnia 2024
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Hi Trent.

Thank you so much for taking the time to leave us a review, we really do appreciate it.

We're so pleased your order arrived with you quickly and hope you're loving the train set.

All the best,
Ozgameshop.

Oceniono na 1 z 5

Took money from my account but no…

Took money from my account but no confirmation of order. When I emailed one email bounced back, then received another saying my payment had rejected. Sent them a copy of the card transaction. No response. Can’t get hold of them by phone despite waiting for over an hour to speak to them. Was for my daughters birthday but am now out of pocket. Would not recommend

26 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

Im going by personal experience so far…

Im going by personal experience so far and rating this truthfully and critically, so if it talks like a duck, walks like a duck, ozgames has allot of suss things on there sites such as:

Aus business address but resides in UK.
Told to AVOID by Google search in its legitimacy.
No approval logos from the acc.
Only email as a communication method.
Poor communication with customers.

Ordered 2 incent holders and never received an email confirmation or receipt for my purchase but took my money. I'm very interested as to why this happens?and whom claims responsibility for this? Because I'd like to change my mind or be assured i will receive what I purchased.

24 sierpnia 2023
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Hi Greg,

Thanks for leaving us a review.

I can confirm that we are an Australian registered business but all items are shipped from the UK where our warehouse is based.

This information is visibly stated on our Delivery & Payment page as well as our Terms of Sale

We state this information so customers are aware that all items are shipped overseas before placing an order with us.

We have various methods of contacting us such as email, Live chat, telephone and social media.

Our customer service team work Monday to Friday between 9am-4:30pm and responds within 24hrs

In regards to your order, an order confirmation email will have been sent automatically when your order was placed.

I can see that we responded to your email sent yesterday (7th August) and responded within 12hrs confirming your order had been shipped and provided you with a tracking number.

Kind regards
OZGameshop Customer Service

Oceniono na 5 z 5

Good customer service

I needed to cancel my order with ozgameshop.com and sent the request via email. They emailed me back within a day or two and the cancellation and refund were processed within 24 hours. I was a bit concerned due to the negative reviews I had read online, however I experienced friendly and helpful customer service. Thanks!

18 sierpnia 2023
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Hi Jade.

Thank you so much for taking the time to leave us a review, we really appreciate it.

I'm glad you found the customer service friendly and helpful :)

Take care,
Ozgameshop

Oceniono na 1 z 5

Refused to give me a refund after 7 months of delays

I've used them before and have had a good experience. But recently they had some technical problems and said my order was delayed. I patiently waited 7 months. When I contacted them and said it's taken too long and that I'd like a refund they said they can't do that due to issues as well. This is very scummy. I will be making a complaint to the ACC. I'd not buy from them in the future.

7 czerwca 2023
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Hi.

Thanks for the email.

I am terribly sorry for the inconvenience caused to you - unfortunately, due to Ozgameshop going into administration and now being under new ownership we're unable to process a refund for yourself.

Your order was placed before the new company took over and therefore they don't have the details or funds for this to refund.

I can see we've passed you over the administrators details so that they can process the refund for you.

If you need any further help please contact us.

Oceniono na 1 z 5

Avoid at all costs. Plenty of reputable companies out there to use

Order placed 12/9/22. No goods received. No communication. Nothing. Looks VERY like a scam 😡

Update. I have had an email from this company assuring me that refund will be paid when a few technical issues have been sorted. I’ll update this review when refund is received 👍

12 września 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Thank you for your review.

We have tried to contact you and ask for further information but have heard nothing from you on Trust pilot.

Can you please contact us via the contact form on the website or the live chat option and an agent will be happy to resolve your issue for you.

I can assure you we're not a scam, please look at other reviews and you will see customers receiving there orders.

Oceniono na 1 z 5

Took my money and received nothing

Placed an order on 7th September, took my money, and I never heard from them again. This site is completely untrustworthy.

7 września 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

I'm so sorry to hear this, I can assure you you'll have been sent automated emails regarding your order. I've requested further information from yourself so we can look into this for you.

Oceniono na 1 z 5

So disappointed I did an order the…

So disappointed I did an order the 12/09/22 and I am still waiting for it. It was for my husband’s birthday… hopefully, I had a B plan. Really unhappy 😡…

27 października 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

I'm terribly sorry to hear this, I've requested further information from yourself so we can look into this for you.

Oceniono na 1 z 5

SCAM ALERT!!!

Last month my kid bought a game online with ozgameshop and after, just over a month now, I never got a reply or response to the fact they had been taken over by some other business and the progress of my kid's purchased item. After contacting them, a couple of days ago, they had the audacity to inform me that unless I opened up an account with PayPal I would not get my full refund, since they could no longer provide me with the purchased item. Since then, we've gone back and forwards a few times now, and they refuse to refund me via a simple wire transfer (bank account), even though I explained I no longer have an account with PayPal nor do I intend to. Still awaiting on their response, since I sent them another email today, it's SCAM artists like these that give small/medium businesses a bad name. Only gave them a one star, because there was nothing smaller... It's not a matter of money, but ethics and morality!

9 września 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Hi.

I've had a look into our correspondents with you.

Unfortunately PayPal won't allow us to refund your original transaction due to you closing the account, I'm afraid we cannot send money to a bank account due to security issues.

We've asked you open the original account so we can process the refund and as you're refusing to do this we have said you can do a request money which again unfortunately, you're refusing.

Therefore there's no other way we can refund you, I appreciate this is frustrating but unfortunately, we do ask that you not close an account when you've placed a payment.

Please feel free to re-email us and we can get this resolved for you.

Oceniono na 1 z 5

No product received

I was given an order code 908214143613601 site down and still waiting for an order made in September. Missed my daughter’s birthday for a present ordered in advance so not happy. Would appreciate contact regarding this.

2 września 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

I'm so sorry to hear this and I hope your daughter still had a lovely birthday. I've sent you an email so we can get this resolved.

Oceniono na 1 z 5

Dodgy site

Dodgy site, do not use. Ordered two items, thinking price and postage was competitive. Received an email with an order number and a vague outline of delivery times from a no reply email, alarm bells there. Allowed 4 weeks to pass, no tracking number, no updates about delivery. Made an attempt to contact them and email bounced back. Luckily Pay Pal gave full refund. Avoid this fraudulent site.

9 września 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Hi John!
Sadly we are facing some system issues at the moment, one of the issues being our main email system is currently down (Otherwise you would have been able to reply to the confirmation/dispatch email)
We have been kindly asking customers to use our temporary email address when contacting us which is- info@xbite.co.uk
I can completely understand your worry but can assure you we are not a scam website we are just genuinely having system issues at the moment.

Oceniono na 1 z 5

No package, website gone and no contact email.

Firstly, they are NOT an Australian site despite the name but I’ve had plenty of good purchases in the past, mainly vinyl records and games. They were slow to arrive but overall very good prices and stock. Now, however, I worry they have gone into administration? I placed an order a month ago. The online chat person confirmed the game was PAL so they were still actively trading and responding to questions. Now, a month later the game was never sent and the website is deactivated. The contact us email doesn’t work either. I have no way to contact them or see about a refund or replacement. I hope they’re not bankrupt, as I enjoyed shopping with them in the past. Honestly, my previous review would rate them highly but I have to leave this negative review in hopes of alerting people of this odd situation and because my son didn’t get the game he asked for on his birthday because I was still waiting like a fool for it to arrive. Very worrying!

7 września 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Hi Lucy!
We do make it clear on our website that we are an Australia-registered business but our warehouse and main office is located in the UK.
This information is stated on various points of our website.
Also yes OZGameshop sales channel did go into administration but has been bought by a new owner who has transferred all old orders, staff, and stock.
Our website is currently down as we're in the progress of moving servers (We did put a post out on Facebook explaining this in more detail)
Please don't worry about the website we aren't going anywhere!
The upgraded website will have some amazing features which will improve the customer experience whilst maintaining our great value products and 5 star Customer Service.

Oceniono na 1 z 5

30 days now still waiting for my to be…

30 days now still waiting for my to be dispatched,, no email, no support contact,, need a refund, Total BS...

6 września 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Hi there!
I totally understand how frustrating it is to wait such a long time to receive your order.
We are going through some changes at the moment which have caused orders to be delayed and our usual email system to be down.
I can see we have been in communication with you and in the future please feel welcome to contact our temporary email address info@xbite.co.uk, message us on social media or give us a call.

Oceniono na 1 z 5

Ordered 2 Seasons of Pretty Little…

Ordered 2 Seasons of Pretty Little Liars on the 2nd of September, by the 26th of Sept I had no indication of whether or not my order had even been sent. I was unable to contact ozgames, as they have a no reply email, & when I tried their complaints line, it was under construction...... I eventually went through PayPal resolutions & funnily enough was given a refund on the spot, no explanation given. Please be careful, can't really recommend this site.

2 września 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com


Sadly there have been major technical problems which has caused all orders to be delayed.
Our team is working around the clock to get all matters resolved.
You may have seen the banner on our website before our site went into maintenance but due to the system issues we are facing the normal email system customers use is down.
Sadly when a customer opened a claim through PayPal we no longer have the ability to provide 'Customer Service' and can only appeal or accept the claim.
Our team is working really hard on the website upgrade which will improve the customer experience.

Oceniono na 5 z 5

Great option for gamers who are too busy

Had cheaper and larger stock levels in comparison than your standard gaming retailers so a great option if you don't have time to click and collect and you don't want to pay for shipping

17 września 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

We’re really grateful and appreciate you taking the time to share your rating with us

Oceniono na 5 z 5

Very nice, I like!

Great price and free shipping is fantastic. Thank you very much!

8 września 2022
Opinia niezależna
Logo ozgameshop.com

Odpowiedź od ozgameshop.com

Thank you so much, we really appreciate your review :)

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