Homebuyer Online 

Very fast between calling and getting the full report - excellent fast service! and telephone staff was very friendly and a great help.

I had a problem with let Leeds management services, so wanted to switch, and approached James at homebuyers, I found the level of service and quality on offer to be second to non, he was very knowledgable and professional, and the rates on offer were extremely competitive, so tried to switch but agents said I would have a £1000 penalty imposed, even though they had defaulted on our agreement, which meant I couldn't switch without financial loss, so I have chosen to stay with them reluctantly,but I would certainly contact home buyers again if things change, thank you James and homebuyers and I wish you all the success in the future you deserve it kind regards.keith taylor

Only 7 working days between calling and getting the full report - excellent fast service! and telephone staff was very friendly and helpful.

Initially i found it efficient to place the order and get a survey scheduled, but as soon as i wanted to make changes it became very time consuming and inefficient. It took over a week for my survey to be rescheduled, and they picked up approximately 10% of my calls, the rest going to voicemail. Voicemails and emails were not responded to. I've finally had the survey done, and it's now over a week and i'm still waiting for the report. Another typically bad experience from an industry which has ZERO customer service standards.

This company are very good at taking your money and very good at little else. I cancelled my original survey as I pulled out of my house purchase.
When i tried to contact them, the phone went to straight to voicemail, regardless of how often I rang and the time of day. Despite leaving numerous request for a callback, all were ignored. I even sent emails regarding the issue and they again were ignored. It was only when I threatened to report them to the RICS that someone finally rang. They then said that they would investigate my refund, but again no callback, Eventually after yet another bout of voicemails ( again phone never answered ) and emails, and another threat someone deigned to call me and sort the situation out.
I would never , ever use this company again and will be strongly recommending that no-one else does. Customer service is non-existent

Excellent service, our surveyor was very professional and our communications was very straight forward and easy. His advice was useful and valuable to us to make a decision.

Online surveys like this suffer from a total lack of communication! I never knew what was happening and when. The report was completed some days before I happened to go online to find it there! Where was the simple email telling me what was happening? I am not a mind-reader. I would not use this service again because I was not in the information loop and yet, I was the fee=payer. This service needs a prompt change if it is going to get good reviews!

very happy with survey

Wasn't aware that this was in effect a broker who just takes £100 for calling another surveyor and booking an appointment which I could do myself. On attempting to call in office hours and expecting a response I was put through to an answerphone message. Not happy and would not recommend.

There were a few hiccups along the way, but finally got the report and pleased with the outcome.

HBO is just a broker, not surveyor. Based on my experience I will never use him again (I did not know I was using a broker due to the misleading web site) and would not recommend HBO to anyone. He is quick to take money but then washes his hands of any further dealings.
The web site when I viewed it gave the misleading view that 'they' do the surveys themselves, not that they allocate it to a third party. As such it is a lottery as to who you will get to do your survey. Don't take that chance.
I was given a totally incompetent surveyor who missed major problems. The surveyor we got was arrogant beyond belief, incompetent or lazy, or both, totally unhelpful and totally obstructive. I later discovered one of the surveyors in the company appointed to do my survey had been struck off. It happened to me, don't risk it happening to you.
I received terrible service from HBO which was not as described on the web site, resulting in building repairs costing several thousands of £'s and a court case with the surveyor. You have been warned!

A well laid out website that attracted me at first, however the communication was in my opinion poor. I had to chase the surveyor myself and coordinate aspects of the survey between the surveyor and the estate agent.

I felt that this was not a stress free service and in hindsight going direct to the surveyor may have been a better option.

Homebuyer online were helpful and did communicate, but were not as efficient as the website portrayed.

Survey requested, arranged, carried out and delivered in a working week. Vet good and informative survey.

Survey conducted speedily. Excellent service online, but honestly being old school and older in years, we still think hard copies are for us personally, although we appreciate we have to move with the times. No problems retrieving survey just personal preferences. Survey report highly satisfactory from our untrained point of view. Seemed very thorough and very well detailed. We would personally like to thank the surveyor for his time and expertise. The traffic light system was extremely helpful to us. We wish the company continued success in the future. With our thanks Mary J & Eric Boothroyd.

It was so easy to get a homebuyers report done and we were really happy with the how quickly the survey was done and with the quality of the report. In fact the survey picked up on a lot of work that needed doing to the house and we pulled out - probably saving us thousands in the long run. Will definitely use them again for the next foray into the market

We were recommended to use homebuyeronline.co.uk by my son and are very glad that he did. The company was very good. The survey was very thorough pointing out both good things and bad. They valued the house we had surveyed indicating whether the property was worth the asking price and in good order or not. In our case they discovered a number of serious defects with the property which would have cost a lot of money to have put right. Without their advice we could have proceeded with the purchase finding ourselves considerably out of pocket. Very pleased with their service.

This is the 2nd time we have used Homebuyer Online for my mum and the service is excellent. I would use them again.

Our home buyers survey was completed within 48 hours of booking online - really easy, and a great price.

Excellent, prompt service. Clear and concise report. Highly recommend using this service.

Thorough, competitive, helpful and speedy.