Horrible support.
A Great Simulator Ruined by Terrible Support and Busted Updates
DCS is a great game when it actually works, but the way updates are handled and the lack of helpful customer support make it incredibly frustrating to deal with.
After a long 8-hour shift at work, I was excited to jump online and start a new flight campaign with a friend. Instead, my entire evening was wasted because a new game update completely broke the virtual reality mode. Instead of the VR screen centering normally like it always does, the entire view was heavily offset, crushing the display into two small squares stuck way up in the top-left corner of my vision. If the screen coordinates had just aligned properly, the game would have worked fine, but the update completely threw off the alignment.
The worst part of this experience was the customer support team. I spent hours of my free time doing every troubleshooting step possible, only for support to lazily brush it off and tell me it was a "local problem" on my computer rather than a glitch in their game.
To prove it wasn't an issue on my end, I did everything by the book:
Completely cleared out the game's temporary files and cache.
Removed all custom add-ons and settings to make sure the game was completely stock.
Fully updated my computer's graphics drivers.
Used the official repair tool to completely reinstall the game's core files straight from their servers.
Even with a completely clean, factory-standard reinstall, the VR alignment remained completely broken.
When I sent the support team a detailed message proving that I had ruled out every single problem on my computer, their actual response was a lazy, two-letter reply: "OK."
It is deeply disappointing to see a great simulator backed by a support team that refuses to read basic details, immediately blames the customer's PC, and brushes off legitimate complaints. Eagle Dynamics needs to seriously test their game updates before releasing them and train their support staff to actually help people.





