Dear Sylwester Pasternak,
thank you for your feedback and review.
You will find detailed information on our home page ("Attention: All our products are shipped directly from China to ensure lower prices for you. However, goods are subject to VAT levied in your home country. In the UK, the rate of VAT is 20%, in Australia GST is 10%, and in the USA sales taxes are between 0% and 11.25%. Usually, these costs amount to approx. 15-35 Euro depending on the device.") as well as at "Import & Shipping" at the footer section. Here you will find detailed information, among other things, that "When selecting the insured and fast shipping option DHL Worldwide, it should also be noted that there are no customs duties for the import of smartphones and tablets, e.g. into the European Union. However, in addition to the shipping costs, there is always the import sales tax (e.g. UK 20%, Ireland 23%, Australia 10%, New Zealand 15%, USA 0-11.25%, Canada 6%) you need to pay. The import sales tax (VAT) is calculated from the declared value (purchase price + shipping costs) and is usually paid directly upon delivery to the DHL parcel carrier."
Also information can be found at "Help & FAQs", as well as when selecting the shipping method on the checkout page by clicking on "More information regarding import" where you are shown the text "There are no customs duties for the import of smartphones and tablets e.g. into the European Union. However, the import sales tax, which may be levied by the recipient country, need to be paid. The fees are paid directly upon delivery to the DHL parcel carrier.". In addition, it shows between DHL Worlwide (Express Option) and More information regarding import "ca. 3-7 business days - insured (excl. import tax & VAT)".
Concerning shipping delays, you can find information also on the checkout page as well as in the order confirmation. Additionally, we have a shipping time diagram available when choosing the shipping option which shows you delivery times based on the last three months. Unfortunately, due to COVID-19 pandemic, there were/are delays, which we have absolutely no influence on once the parcel has left our warehouse.
How do you like the ordered Blackview rugged phone? It would be great to hear about such things as well in your review.
Thank you and if you have any further questions, please don't hesitate to contact us again.
Your CECT-Shop team - Since 2006
C.N.