The things that makes Tenpin in Cardiff are the staff - it was peak time on a Bank Holiday and without question they honoured a voucher that wouldn't usually be valid, but they had given it to us to m... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęParc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally. We took advantage of the half price lanes and drinks. Hope... Zobacz więcej
Reakcja na opinię
Unfortunately the security staff let the side down. A language and cultural barriers cause a lot of upset and stress. It is very dark inside whilst bowling, making it very disorienting for members of... Zobacz więcej
Reakcja na opinię
Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Tenpin Cardiff is at Parc Nantgarw Retail Park, just outside Cardiff city centre and easy reach from Caerphilly, Pontypridd, Llantrisant and across South Wales — free parking, easy access, no excuses. With 24 bowling lanes and lane lighting effects, there’s plenty of room for family days, birthday groups and big nights out in South Wales. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, Houdini’s Escape Rooms for the problem-solvers, soft play for the little ones and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling near Cardiff, sorted.
Dane kontaktowe
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, Zjednoczone Królestwo
- 0333 034 6100
4,1
Dobra
247 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Let down by security staff
Unfortunately the security staff let the side down. A language and cultural barriers cause a lot of upset and stress. It is very dark inside whilst bowling, making it very disorienting for members of my party. Otherwise we enjoyed our bowling experience. A wider range of drinks that contain sugar is desired.
2 września 2026
Odpowiedź od Tenpin - Cardiff
Hi Charlene, thank you for taking the time to leave a review of Tenpin Cardiff. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include the subject as 'Review - Cardiff' and include as much details as possible. We hope to see you again soon!
Take care,
Kirsty
Odpowiedź od Tenpin - Cardiff
Hi Jason, thank you for the 5* review for Tenpin Cardiff! We're so pleased to hear that you had a fun visit with your family, and we hope to see you again soon! Best wishes - Adelaide
Great staff!
The things that makes Tenpin in Cardiff are the staff - it was peak time on a Bank Holiday and without question they honoured a voucher that wouldn't usually be valid, but they had given it to us to make up for a previous food order mix up and told us that it would be valid, but the booking system disagreed. The staff just overrode the system and honoured the voucher. No-one minds if companies make mix ups and then do something to make amends. 3 very happy kids got to do bowling and lazer tag at the only time the busy working parents could get them there. We've just booked a birthday party with you as a result of the ongoing great service! Thank-you!
2 września 2026
Odpowiedź od Tenpin - Cardiff
Hi Kate, thank you for taking the time to share your positive experience at Tenpin Cardiff! We are so pleased to hear that our team was able to assist you with your voucher and ensure your family had a wonderful time bowling and playing laser tag. It's fantastic to know that you've booked a birthday party with us as a result of our service. We look forward to celebrating with you! Best wishes - Rosie
Odpowiedź od Tenpin - Cardiff
Hi Dale, thank you for your 5* review of Tenpin Cardiff! We're so glad to hear that you appreciated our staff, environment, location, and value for money. We thank you for your kind words. Best wishes-Leila
Odpowiedź od Tenpin - Cardiff
Hi Cathryn, thank you for your fantastic 5-star rating of Tenpin Cardiff! We are so pleased to hear that you had such a great time on your recent visit. We hope to see you again soon! Best wishes-Leila
Odpowiedź od Tenpin - Cardiff
Hi Amy, thank you for your fantastic 5-star review of Tenpin Cardiff! We are so pleased to hear that you found our booking process easy and that you experienced such prompt service. We look forward to welcoming you back again soon! Best wishes - Mel
Had a really good time
Had a really good time. Quick and easy set up.
Just my bowling skills let it down.
2 września 2026
Odpowiedź od Tenpin - Cardiff
Hi John, thank you for your fantastic 4* review of Tenpin Cardiff! We're so happy to hear you had a great time and found the setup quick and easy. Don't worry, practice makes perfect with bowling! We hope to see you again soon for another fun visit. Best wishes - Mel
Odpowiedź od Tenpin - Cardiff
Hi there, thank you for your fantastic 5-star rating for Tenpin Cardiff! We're so pleased to hear you enjoyed the game and the great atmosphere during your visit. We hope to see you again soon! Best wishes - Rosie
Odpowiedź od Tenpin - Cardiff
Hi Paul, thank you for your fantastic 5-star review! We're so happy to hear that you found our staff pleasant and the booking process easy. Your feedback is greatly appreciated, and we hope to welcome you back again very soon! Best wishes - Rosie
Bowling was great however since being…
Bowling was great however since being done out it was absolutely boiling in doors. Very uncomfortable warm had to leave due to a headache and feeling sick because it was so warm! Really could do with air con. With so much going on in the building now and the increased popularity
29 sierpnia 2026
Odpowiedź od Tenpin - Cardiff
Hi Claire, thank you for taking the time to leave us a review. We're glad to hear that you enjoyed the bowling! However, we are truly sorry to learn that the temperature inside made your visit uncomfortable and led to you feeling unwell. We understand how frustrating this must have been, and we will ensure your feedback about the heat and the need for air conditioning is passed on to the relevant team for future improvements. We hope to welcome you back soon! Best wishes - Rosie
Extremely Rammed
Extremely Rammed, The table food/ drink table by the bowling was full of mushy cold food and half drunk flat pints. Smashed glass on the floor and for a shocking price.
2 września 2026
Odpowiedź od Tenpin - Cardiff
Hi there, thank you for your review of Tenpin Cardiff. We are very sorry to hear about your experience, particularly regarding the cleanliness and pricing issues. Please be assured that we will be passing your comments to the relevant team to ensure improvements are made. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Cardiff' for somebody to contact you regarding this. Best wishes-Leila
Amazing fun
Amazing fun, not long waiting and my daughter loved the soft play! Not many spaces to sit down but lots to do for kids
2 września 2026
Odpowiedź od Tenpin - Cardiff
Hello Roisin,
Thank you for taking the time to rate Tenpin Cardiff 5 stars. We're so happy to hear that you and your daughter had such a fun time, especially enjoying the soft play area. We appreciate your feedback regarding seating and will certainly take it into consideration. We hope to see you both again soon! All the best ~ Laura
Lane was ready which was great.
Lane was ready which was great.
Glasses and food everywhere, I had too clean it all before bowling.
Ordered drinks they didn't arrive.
Not enough small bowling balls for the amount of children that bowl.
Toilets were disgusting no toilet paper.
Left bowling to go to softplay, prebooked but she said he had to wait as it was busy in there.
Booth tables were dirty, wet and sticky.
Had dirty marks all over my jeans from under the table.
No management around to complain too.
29 sierpnia 2026
Odpowiedź od Tenpin - Cardiff
Hi Adele, thank you for rating and reviewing Tenpin Cardiff. We're glad to hear that the lane was ready on arrival. We are very sorry to hear that the majority of your visit was not the experience we wish for our customers. Please be assured all of your feedback will be passed to the relevant team to allow improvement's to be put in place. In the meantime, if you would like to discuss your visit further, please email us at customer.feedback@tenpin.co.uk with the subject 'Review Cardiff.' Best wishes, Jade
Incident at Cardiff Nantgarw
I visited the Nantgarw site on the 20th August with my son and daughter with a friend of ours and her little boy. Whilst in the arcade a waiter called Jacob dropped a tray that was holding a full pint glass of coke and ice on my little boys head (who is 5) and the glass smashed all over the floor. The manager went through the accident form process with me and took the necessary information that was needed and made sure that my son wasn’t harmed badly. I will mention that my son did have a few scratches on him and a bruise on his forehead and that he was completely soaked from head to toe right through to his underwear.
Having gone through the forms with me regarding the accident I did chat with the manager further once my husband had arrived and my children were with him. I relied that even though accidents happen I was not happy with how the waiter handled the situation, the waiter didn’t apologise and just stood there waiting for another staff member to arrive. His attitude and demeanour about the accident was very disrespectful and had no accountability for the fact that he had just hurt my child who was sobbing in the middle of the arcade.
The manager apologised and said that he would chat to the employee regarding how to properly react in situations like this, he then grabbed the teddy that my son was trying to win at the time of accident as a sorry token. The manager had told me that he would follow up with me in a few days via phone call or an email and that some sort of complementary service would be offered as a gesture of good will.
I have yet to hear anything from the venue and now that I have reflected on the situation I feel that the incident has just been brushed over since my child wasn’t bleeding or severely hurt, however my son was hurt and upset over the incident as was I. I believe that if you say you are going to follow up in a few days to close the incident that it should actually happen and not just be left and brushed off.
20 sierpnia 2026
Odpowiedź od Tenpin - Cardiff
Hi Charlene, thank you for taking the time to leave a review of Tenpin Cardiff. We're sorry to hear about you recent visit. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible and the subject as 'Review - Cardiff'.
Take care,
Kirsty
Extortionate drinks prices £21.95 for 3 Pepsis and a Slushi
The site has many amenities, so anyone with an ounce of common sense knows that they are going to spend money, especially when there are so many things to do and so many machines. We had a good time. But the whole experience was badly let down by the food, which was poor (A plain beefburger in "Burger van long life buns", not even a slice of tomato or lettuce) and the bar prices which were extortionate. I paid 21.95 for 3 glasses of Pepsi and 1 Slushi, an average of £5.50 per drink
25 sierpnia 2026
Odpowiedź od Tenpin - Cardiff
Hello
Thank you for your 4-star review. We're glad to hear you had a good time and enjoyed the amenities. However, we are truly sorry that the food quality and bar prices negatively impacted your experience. We will pass your feedback on to the relevant teams for consideration. We hope to welcome you back again soon. Best wishes - Clare
Great night out.
Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally.
We took advantage of the half price lanes and drinks. Hope this continues for Tuesdays.
Great atmosphere. A lovely night out.
26 sierpnia 2026
Odpowiedź od Tenpin - Cardiff
Hi Andrea, thank you for the fab 5* review for Tenpin Cardiff! We're so pleased to hear that our team were able to quickly resolve the issues with the lane allocation, and that you enjoyed the Tenpin Tuesday deal and the atmosphere. We look forward to seeing you again soon! Best wishes - Adelaide
Nice and easy to book
Nice and easy to book, quick check in. Lane ready , plenty to do after the game finished.
26 sierpnia 2026
Odpowiedź od Tenpin - Cardiff
Hello Diane, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you found our booking system easy to use, then were pleased to find your bowling lane ready for your arrival. We do hope to see you again very soon. Many Thanks - Kimberley
Odpowiedź od Tenpin - Cardiff
Hi Kelly
We are so happy to hear that you and your kids had such a lovely time with us! Thank you for the wonderful 5-star review. Best wishes - Clare
It was my sons 13th birthday and I…
It was my sons 13th birthday and I booked a later tag party in the nantgarw tenpin, the booking process was easy, it was fantastic, they all had a wonderful time, the staff were friendly and helpful, they loved the lazer tag, I would definitely recommend
26 sierpnia 2026
Odpowiedź od Tenpin - Cardiff
Hi Sarah
Thank you for the wonderful 5-star review! We are so happy to hear that your son's 13th birthday laser tag party was fantastic and that everyone had a wonderful time. It's great to know that the booking process was easy and that our team was friendly and helpful. We hope to see you all again soon! Best wishes - Clare
I paid for my family to bowl and paid…
I paid for my family to bowl and paid for 2 games and that was fine but we ordered drinks from the QR code on lane and they never arrived so we finished the two games and went to the bar to ask and they just said oops and at this point we ordered a coffee but the machine was then turned off so paid for a coffee and got a Pepsi instead.
26 sierpnia 2026
Odpowiedź od Tenpin - Cardiff
Hi Nathan
We appreciate you sharing your experience. We are truly sorry to hear about the issues you encountered with your drink order and the coffee machine. We are reviewing your feedback with our team to improve our service. Best wishes - Clare
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.