I can't thank Isobel at the Nottingham branch enough, she went above and beyond to make sure the problem I had with my car was sorted much quicker than I could've expected.
Reakcja na opinię
Lokalizacja
Zmień lokalizację11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ Nottingham, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an ab... Zobacz więcej
Left my car with the bodyshop for some paintwork and had it returned the same day. Extremely smooth process. The department as a whole was outstanding, keeping me informed and managing expectations. C... Zobacz więcej
Reakcja na opinię
Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer moto... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Dane kontaktowe
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, Zjednoczone Królestwo
- 0115 988 2820
4,6
Doskonała
879 recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
First class service
First class service, very professional and friendly at Nottingham Audi. Thanks Katy!
31 sierpnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Thank you very much for your kind words, Rick. We’re delighted to hear that you please with the service at Nottingham Audi. Katy will be pleased to know her efforts were appreciated. It’s always our aim to provide a first-class experience for all our customers, and your positive feedback truly means a lot to us. We look forward to welcoming you back in the future. Thanks once again for taking the time to share your experience.
I can't thank Isobel at the Nottingham…
I can't thank Isobel at the Nottingham branch enough, she went above and beyond to make sure the problem I had with my car was sorted much quicker than I could've expected.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Dear Thomas, Thank you ever so much for your wonderful review. We are delighted to hear that Isobel was able to assist you promptly and exceed your expectations. It’s always our aim to provide exceptional service and ensure our customers feel valued and well cared for. Your kind words mean a lot to us and Isobel will be thrilled to know her efforts made a real difference. We truly appreciate you taking the time to share your experience with Nottingham Audi. Best wishes, The Nottingham Audi Team
I was made very welcome from entering…
I was made very welcome from entering the Branch.Staff were all friendly and polite.The Salesman Cameron was 5 star..
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Dear DJB Industrial, Thank you very much for taking the time to share your experience. We are delighted to hear that you felt so welcome upon arrival and found our staff friendly and polite. Cameron will be thrilled to know he made such a positive impression. Your feedback truly means a lot to us, and we hope to continue providing excellent service whenever you visit Nottingham Audi. Kind regards, The Nottingham Audi Team
Sytner Audi Nottingham
As soon as you walk in you are met with a warm welcome and a grate waiting area all the staff are very helpful and I had a grate experience with Lauren Smith who was very helpful and sorted everything out for and I can not praise the staff enough well done Audi Sytner Nottingham
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Dear Keith, Thank you ever so much for your kind and thoughtful review. We’re delighted to hear you felt welcomed at Nottingham Audi. It’s wonderful to know Lauren Smith provided such excellent support. Your Review means a great deal to all of us here at Audi Sytner Nottingham. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Best wishes, Audi Sytner Nottingham Team
Jake was amazing
Jake was amazing - spent time with us - nothing was too much trouble. Thank you, Jake, for making our experience exceptional.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Thank you so much for your wonderful review, CW. I know Jake will be absolutely thrilled by your review. Your kind words truly mean a lot and are a great encouragement to the whole team. It’s always our aim to provide the best possible service and to ensure every visitor feels valued. We very much appreciate your feedback and hope to welcome you back again soon. The team @ Nottingham Audi
Contact method
Issues with the car were resolved very quickly and the in person service in the dealership was fantastic but I found that the way in which you get in touch with the dealership, the fact that you can’t get hold of a human via any of the phone numbers and the fact you have to get in contact via WhatsApp is very poor and quite frustrating
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Hi James, thank you for sharing your feedback. We’re pleased to hear that the issues with your car were resolved quickly. However, we apologise for any frustration caused by the difficulty in reaching a member of staff via phone. Your comments are appreciated and help us understand the importance of clear and accessible communication for all our customers. Thank you once again for your review.
Indya was my contact a polite…
Indya was my contact a polite professional person courteous at all times a credit to your company
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Dear Rita Poole, Thank you very much for your kind words and positive feedback. We are delighted to hear that Indya provided you with a professional experience. It is always our aim to ensure every customer feels valued and well cared for, and your recognition of Indya’s efforts is truly appreciated. We will be sure to pass on your compliments. Thanks again for choosing Nottingham Audi, and we look forward to welcoming you back in the future. Kind regards, Nottingham Audi Team
Excellent Service
Our experience from the first call to the handover of the car was excellent. Cameron was very knowledgeable, helpful & attentive and was a very easy to deal with. I certainly would go back to Cameron in the future when it’s time for a new car!
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Dear Charlie, Thank you very much for your kind words. We’re delighted to hear that Cameron provided a good service throughout. It’s wonderful to know that the process was smooth and enjoyable from start to finish. Your recommendation means a great deal to us, and we’re thrilled that you would choose to return to Cameron when the time comes for your next vehicle. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Nottingham Audi Team
Ongoing issues!
My car has been in at Audi Nottingham on 3 separate occasions in relation to a number of software issues. Following identification that it required a major software update it went in again. Unfortunately, some of the issues are still present and I am awaiting contact from the dealership about the next stage. However, being without my car for 3 days has been a huge inconvenience.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Dear Eleanor, Thank you for sharing your experience. We sincerely apologise for the inconvenience caused by the ongoing software issues and the extended time without your car. We understand how important your vehicle is to your daily life and appreciate your patience during this process. Your feedback is valuable to us, and we are committed to improving our service. Please do not hesitate to reach out to our Service Reception Manager, Lauren Smith - laurensmith@sytner.co.uk, if you have any further concerns or require assistance. Kind regards, Audi Nottingham
Good Service
Warm greeting on arrival. Process fully explained and charges made clear
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Hi Jayne, thank you very much for your kind words and for taking the time to share your experience at Nottingham Audi. Your feedback is greatly appreciated and motivates us to maintain a high standard of service. We look forward to welcoming you back in the future. Kind regards, The Nottingham Audi Team
Great service from start to finish
Sam made the whole transaction straightforward and easy. He identified a suitable vehicle matching my requirements and dealt with everything until handover.
30 lipca 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Thank you very much for your kind words, David. We’re delighted to hear that Sam was able to make the process simple and straight forward. It’s always our aim to ensure every aspect of your experience is seamless. Your feedback means a great deal to us, and we’re pleased that everything was handled smoothly right through to handover. We hope you thoroughly enjoy your new car and look forward to welcoming you again in the future.
Poor aftersales services
Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer motor, broken mmi) and and MOT. In for 2 days and didn’t resolve all the issues, charged for an MOT which is included in our service plan. Get better service taking my 12 year old BMW to a local garage, at least they get the work done and call you when it’s finished. Premium brand, utter BS. Can I have the same service as Tony Palmer, looks like he had lovely treatment
22 lipca 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Dear Daniel, We are truly sorry to hear about your disappointing experience with the aftersales service at Nottingham Audi. It is our aim to provide clear communication and thorough care for all customers, and it appears we have fallen short in your case. We appreciate your feedback regarding the MOT and repair issues, and understand your frustration. Your comments will certainly be taken on board as we strive to uphold the high standards expected from a premium brand. Kind regards, Nottingham Audi Team
I called in last Saturday for a new…
I called in last Saturday for a new vehicle and was met by Roger Ball who was very helpful securing me and new vehicle.
Nothing was too much trouble for him very helpful informative and courteous throughout the transaction.
I meet a lot of people in my line of work and I wish they were all like Roger.
He is credit to Audi Nottingham.
18 lipca 2026
Opinia niezależna
Odpowiedź od Sytner Group - Nottingham Audi
Hi James, Thank you ever so much for your kind words. We are thrilled to hear Roger provided provided you with a good experience throughout your visit. It is wonderful to know his dedication made securing your new vehicle a positive one. Your praise is genuinely appreciated, and we will be sure to pass on your compliments to Roger. We wish you many happy miles in your new Audi and look forward to welcoming you back in the future. Best wishes, Audi Nottingham
Exceptional Customer Service from Nottingham Audi
I have been a customer of Nottingham Audi for a number of years, and the level of customer service has always been exceptional.
A few weeks ago I took my car in for a repair, but unfortunately the required parts were not in stock and had to be ordered. Once the parts arrived, my repair was booked for last Thursday. Around the same time I received a reminder that my MOT was due. As my MOT is included in my service plan, I asked whether it could be carried out while the car was already in the workshop. This was arranged without any fuss.
I dropped the car off on Thursday and collected it on Friday. The repair was completed, the MOT was carried out successfully, and the car was returned to me washed and vacuumed, which was a lovely finishing touch.
A special mention goes to Leah Lovatt, who coordinated everything from start to finish. She has looked after me on several occasions, and she is always professional, friendly, organised and a pleasure to deal with. She kept me informed throughout and made the whole process completely stress-free.
The excellent service I have consistently received from Nottingham Audi over the years is a real credit to the entire team. They set the standard for customer care, and I would have no hesitation in recommending them to anyone looking for a first-class dealership experience.
Thank you, Leah, and everyone at Nottingham Audi.
16 lipca 2026
Opinia niezależna
Excellent customer service
Excellent customer service, kept me informed every step of the way, provided clear and concise information. Very helpful and genuinely interested in my problem and its remedy. Worth paying that little bit extra to get a better service.
14 lipca 2026
Opinia niezależna
When electric cars go wrong.......
Having had one car in the repair garage for 5 months, then purchasing a brand new car I was dismayed that this one then broke down after only 6 weeks and I was without it for a further 5 weeks. Moreover, whilst the staff had good intentions I believe that they are beaten by Audi's systems and offered only tokens of empathy. The return of the car was, at best amateurish having had an inadequate courtesy car.
28 maja 2026
Opinia niezależna
All of Audi personnel made me very welcome
All of Audi personnel made me very welcome and i felt valued. I was most impressed at the diagnostic video that you sent to me and it let me know of any area of my car which needed attention.
Well done Audi.
9 lipca 2026
Opinia niezależna
Great car and gold star customer service.
Aside from the great car, I experience professional, knowledgeable, and friendly customer service from Nottingham Audi every time I visit. My recent experience of a service and then of changing my car was excellent and I am very grateful to everyone at Nottingham Audi that made the experience enjoyable and supported.
30 czerwca 2026
Opinia niezależna
Doświadczenie Trustpilot
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