Safestore - Carshalton Recenzje 

16
Wynik TrustScore: 4 na 5

4,2

Wrythe Lane, SM5 2RE Carshalton, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The 2 Gentleman at wrythe lane Carshalton,Gave me the attention and service the best I have in a long time.These 2 Gentleman are a credit to your company, I will be visiting there soon to start my... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Just started buying up abandoned storage units and quickl;y found myself needing a unit of my own. Considered several places but ended up with Safestore in Carshalton. Started 2/3 weeks ago, got... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I highly recommend Safestore Carshalton for the competence and friendliness of its staff and convenience and security of its premises. Sean from Safestore Carshalton guided me from my initial phone ca... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Amit, Sean & Gerald are always very professional but also very friendly and welcoming. Every time I visit it’s a very pleasant experience. The best Safestore I’ve been too because of these guys!

Reakcja na opinię


Informacje dotyczące firmy

  1. Magazyn samoobsługowy
  2. Przechowalnia
  3. Magazyn

Napisane przez firmę

Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.

Safestore the things you love

Napisane przez firmę

Safe self storage in over 120 UK locations
We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.

Dane kontaktowe

  • Wrythe Lane, SM5 2RE, Carshalton, Zjednoczone Królestwo

  • 020 8236 1706

4,2

Dobra

Wynik TrustScore: 4 na 5

16 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,2

Wszystkie recenzje

(16)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1680

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The 2 Gentleman at wrythe lane…

The 2 Gentleman at wrythe lane Carshalton,Gave me the attention and service the best I have in a long time.These 2 Gentleman are a credit to your company, I will be visiting there soon to start my storage
Very rare to find these days,well done

5 sierpnia 2026
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thank you, Lloyd, for your wonderful feedback! We're thrilled to hear that the team at Wrythe Lane Carshalton provided you with exceptional service. We look forward to welcoming you back soon for your storage needs.

Oceniono na 5 z 5

Best experience

Best experience for storing my personal stuff.

28 lipca 2026
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thank you, Amico Builders, for sharing your positive experience with us! We're delighted to hear that you found storing your personal items with us to be the best experience. We look forward to continuing to meet your storage needs in the future.

Oceniono na 5 z 5

Rolston was awesome!

Rolston was awesome!

29 lipca 2026
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thank you, Ronel, for your wonderful feedback! We're thrilled to hear that Rolston made such a positive impression. We appreciate your support and look forward to serving you again in the future.

Oceniono na 5 z 5

Great Store

Fantastic experience. Great Staff and very clean facilities.

25 lipca 2026
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thank you, Amit, for your wonderful feedback! We're thrilled to hear that you had a fantastic experience and appreciated our staff and clean facilities. We look forward to welcoming you back in the future.

Oceniono na 5 z 5

Great store

27 czerwca 2026
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thank you, Daniel, for your wonderful review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future.

Oceniono na 3 z 5

Ridiculous termination process

*Update

I have been asked to update my review to reflect the site itself. The site is clean and tidy, the staff have always been helpful when i have spoken to them

I have however just seen their response which is a little disingenuous. I know that there is a notice period, which i acknowledged in my email. The fact that it can only be handled on specific dates is, as I said ridiculous. If you acknowledge that the notice can be confusing, maybe you should either simplify the process

Ridiculous termination process
The site for storage itself is good. Spotlessly clean and secure. I’ve gone to give notice and I’ve been told I can only do it between the 6th and 12th of next month. Apparently their system can’t cope. So now I have to make a calendar reminder to send the same email I’ve already sent! Ridiculous

25 czerwca 2026
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thank you, Gareth, for sharing your feedback with us. We're glad to hear that you found our storage site clean and secure, but we're concerned about the inconvenience you've experienced with the termination process. Your comments are valuable, and we'll certainly look into improving this aspect of our service.
----
We have reviewed your account and as for all customers, our storage agreements include a notice period, which needs to be provided before the start of the next billing cycle to avoid a further invoice being generated. Once a new billing period has commenced, the associated charges become payable in line with the agreement. We appreciate that notice and billing dates can sometimes be confusing, and our teams are always happy to explain how these work and answer any questions to help customers plan their move-out.

Oceniono na 1 z 5

Safe Store Carshalton Review

Safe Store Carshalton Review: Sucker Punch Price Hikes & Exit Blockade
They start strong to hook you in—after the 8-week boat price promo, I paid £210/month for over 2 years with no loyalty discount. After a year the malicious hikes kicked in every 2-3 months, jumping to £325 within a year.
When I objected and gave notice to leave, their true colors showed: they levied unlawful late fees by overpulling direct debit, blocked my exit, and restricted goods access as punishment. Business-hours-only access made relocation nearly impossible with zero notice time.
Forced into dual storage I couldn't afford, I defaulted and paid them later. Avoid Safe Store—predatory small-business tactics from start to finish.

Your reply is untrue and not reflective of the true situtation i had an account with you for 2 years and had consistently paid on time your. The deficit has come as a disagreement occuring in the Month of April only.

20 kwietnia 2026
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thank you for your feedback. We have reviewed this account and would like to clarify the position. The account had an outstanding balance, and in line with the terms of the agreement, charges and access restrictions were applied accordingly. These processes are clearly outlined at move-in and are applied consistently to all customers. To help with a resolution, the option was offered for the unit to be vacated without further charges being applied. This was intended to provide a practical way forward given the circumstances. While we recognise your right to share feedback, the situation described does not reflect the full context of the account or the options that were made available.

Oceniono na 5 z 5

Safestore Carshalton

Amazing and professional customer service by Rolston. Highly recommend to visit store instead of booking online to get you moving same day you decide to get a storage space.

9 listopada 2025
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thanks Cris, we appreciate you highlighting the professional service you received from Rolston. We're happy to hear that visiting our store allowed you to quickly secure your storage space. Thank you for your recommendation!

Oceniono na 5 z 5

Parcel collection

I came in to collect some parcels very friendly and efficient service!

25 marca 2025
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thanks for taking the time to feedback Tara - thanks for choosing Safestore.

Oceniono na 5 z 5

Just started buying up abandoned…

Just started buying up abandoned storage units and quickl;y found myself needing a unit of my own.
Considered several places but ended up with Safestore in Carshalton.
Started 2/3 weeks ago, got to say I am very happy with the decision I made. Not only is it the nearest facility to my house but Amit, Sean and Ralston have all given good advice and helped me tremendously.
I really cannot praise them enough.

26 lutego 2025
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thanks for taking the time to feedback Steve - our store teams always strive to provide the best customer service so we're pleased to hear how they were able to help you with your storage needs.

Oceniono na 5 z 5

Clean storage facilities

Clean storage facilities. Access hours good. The staff there were always helpful. Plenty of parking available. Only had to wait once for a trolley and that’s because one group were selfishly hogging them all.

8 lutego 2025
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thanks Leigh for taking the time to feedback - we're pleased to hear how the team were able to help you with your storage needs.

Oceniono na 5 z 5

Staff are excellent!

Amit, Sean & Gerald are always very professional but also very friendly and welcoming. Every time I visit it’s a very pleasant experience. The best Safestore I’ve been too because of these guys!

11 kwietnia 2024
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thanks Ali for taking the time to feedback - we're pleased to hear that the team were able to help you with your storage needs. If there's anything else we can help with in future, please don't hesitate to get in touch.

Oceniono na 1 z 5

Worst company ever.

This company are the worst. I rent a unit from them and I got quoted £133 per month and now after a letter saying that they changed the name of the insurance but failed to tell me they up the rent by £13. Then when I told them that I can no longer afford the unit they said I need to pay till the end of the contract up front. That was over £1000. That as I am struggling financially I couldn't pay so they forced me to stay. Also when I hot the unit I got told that I could upgrade or downgrade. But when I wanted to they said I couldn't.

This is the worst storage company ever, they are not accommodating and lie to you all the time.

I would NOT RECOMMEND TO ANYONE WHO WANTS A UNIT as they are nothing but trouble.

12 lutego 2024
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Hi Keiran, we have received your feedback which has been passed to the store team. They have advised that our fees and charges were explained to you as per the terms and conditions of the licence agreement, and there have been multiple attempts of contact and communication with yourself regarding this. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk. Many thanks.

Oceniono na 1 z 5

I went to the Carshalton Branch and was…

I went to the Carshalton Branch and was treated very poorly by a sales associate called “Sean” I honestly would not recommend this store. I felt discriminated against because of the colour of my skin. I also observed other customers being spoken to completely different and in a more respectful way compared to me. Please avoid at all costs

21 marca 2023
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Hi Desree, we have received your feedback which has passed on to the regional manager to follow up with you. Kind regards.

Oceniono na 5 z 5

Excellent review for Safestore Carshalton

I highly recommend Safestore Carshalton for the competence and friendliness of its staff and convenience and security of its premises. Sean from Safestore Carshalton guided me from my initial phone call to the selection of the right room size and loading logistics, leaving no question unanswered. Even more so, he anticipated and alleviated potential concerns. I was offered an attractive price and flexibility in the choice of the room size and use of the room. I now have the confidence and peace of mind to have found the best storage for my luggage.

14 lutego 2023
Opinia niezależna
Logo Safestore - Carshalton

Odpowiedź od Safestore - Carshalton

Thank you Ekaterina for the lovely comments about Sean, we will pass them on to him. Enjoy your stay with us and if there is anything we can do to help please don't hesitate to ask.

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