Richer Sounds - Stockport Recenzje 

2437
Wynik TrustScore: 5 na 5

4,9

58 Lower Hillgate, SK1 3AL Stockport, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I prefer visiting showroom rather than buy on line . Salesperson was efficient and professional as was delivery driver . Both an asset to your firm . 10/10 . Bought a tv off you several years ago an... Zobacz więcej

Oceniono na 5 z 5

Warmly greeted and very helpful from the start. I needed an updated tv which had to be able to fit in a cabinet and we spent a bit of time sorting something suitable , I came away happy with my choice... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Richer Sounds Stockport John and Mathew I got the best service I have ever had so helpful, knowledgeable about the product and willing to help no matter what. I also want to mention Keeran from Cus... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 58 Lower Hillgate, SK1 3AL, Stockport, Zjednoczone Królestwo

  • 0333 900 0022

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2437)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 861

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I prefer visiting showroom rather than…

I prefer visiting showroom rather than buy on line . Salesperson was efficient and professional as was delivery driver . Both an asset to your firm . 10/10 .
Bought a tv off you several years ago and returned recently based on previous experience and customer service Thank You .

18 sierpnia 2026
Oceniono na 5 z 5

Fantastic assistance with expert…

Fantastic assistance with expert knowledge. Have been buying from Richer Sounds over many years and never been disappointed.

27 listopada 2025
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Odpowiedź od Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Warmly greeted and very helpful from the start

Warmly greeted and very helpful from the start. I needed an updated tv which had to be able to fit in a cabinet and we spent a bit of time sorting something suitable , I came away happy with my choice. I wold not hesitate to use Richer Sounds again.

17 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Excellent Service

Staff are very helpful and gave good advice/help.
The after service we received when we wanted to upgrade out TV for a bigger screen was excelelnt.

16 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

So helpful

So helpful, thanks

16 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Great advice

As aways, great advice and products.

16 marca 2026
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Odpowiedź od Richer Sounds - Stockport

Thank you for your 5 star review!

Oceniono na 5 z 5

Personal service and proper advice…

Personal service and proper advice about what we wanted. No overselling.
Knowledgeable staff who also helped out over the phone with the TV set up.

14 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Staff are well trained very polite and…

Staff are well trained very polite and informative and always very helpful. Have been a customer for many years.

14 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Great service

Great service , very helpful staff especially John from the Stockport branch who helped me pick my record player/speakers explained everything clearly of how to set up etc… explained delivery was the next day and was kept up to date with time of arrival , arrived properly packaged and I set it up myself lol following John’s instructions and I’m loving my record player …. Thank you so much John for your help and expertise and patience it was really appreciated

11 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Professional company

What a pleasure to deal with a professional company, whose attentive staff are welcoming, knowledgeable and helpful. From first contacting the Stockport branch, their communication was excellent, arranging a demonstration when it suited me. And the bonus for me, my chosen kit was in stock!
I have no reservations in recommending Richer Sounds, and this branch in particular; I shall definitely be returning for more home tech. - thank you!

19 sierpnia 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Stockport

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Perfect choice of TV

Chris gave some excellent advice on choice of TV. The anti glare feature of the purchased Samsung TV works incredibly well. Many thanks.

12 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thanks for your kind review, we look forward to your next visit.

Oceniono na 4 z 5

The people at stockport richer sounds…

The people at stockport richer sounds offer fantastic advise and support.

They're always happy to help in any way they can. I recently purchased a home cinema system from them and they were extremely helpful and walked through the process at my pace.

It also helps knowing that the people there know what they're talking about, I recieved a subwoofer rca cable and it only had one connection when I asked they were more than happy to explain that it would work and why it would. This again is knowledge I wouldnt have had and would have just brought a cable with the 2 red and white ends. I was that impressed that I brought a further home cinema package from them and they even sorted me out on price as well so I got a bargain.

Will definitely be returning to them in the future for more hifi related items. The only reason I gave them 4 stars instead of 5 is because of the delivery service with dpd. Unfortunately I will only collect my items in store because I dont trust dpd to deliver my parcels properly and its a shame we dont have a few choices for delivery provider but im more than happy to go to the store anyway just to browse and sometimes spot a bargain.

11 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thank you for your feedback, and for taking the time to leave us a review. We do apologise for your delivery experience and will of course provide feedback to our delivery partner to improve customer experience in the future.

We hope you enjoy your new purchase!

The Customer Experience team

Oceniono na 5 z 5

Great service

Chris from the Stockport branch was friendly, very knowledgeable and knew all about what speakers would be best paired with my stereo amp. After discussing my requirements and budget he recommended a set of Acoustic Energy AE100 bookshelves which isn’t a model I was aware of walking in, but after getting them installed I knew I made the right choice - they sound fantastic!

In an era of online shopping and keyboard ‘experts’, it feels refreshing walking in to a physical shop and receiving great service and genuine, hands on advice. Richer sounds have never let me down and I’ll recommend them to anyone looking for AV equipment.

8 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thanks for your kind review, we look forward to your next visit.

Oceniono na 4 z 5

Guy who served me had been very helpful…

Guy who served me had been very helpful previously but obviously misunderstood my terminology. I asked him to throw in a pair of cheap Bluetooth headphones with the Sonos speakers so that I could try them out before buying better ones. Wasn't aware that you couldn't take goods bought there and then and didn't pay too much attention to amount paid. It was only on delivery of the speakers with no headphones that I realised my wording must have been interpreted as "for free" rather than just add them to the bill. As a consequence I ordered some headphones online from another supplier.

11 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thank you for your feedback, and for taking the time to leave us a review. Our apologies that there appears to have been a small misunderstanding during the purchasing process. Of course, if we can offer any further advice, do feel free to contact us.

We hope you enjoy your new purchase!

The Customer Experience team

Oceniono na 5 z 5

(Richer) Sounds Good!

Smooth, timely & positive TV purchasing experience from the initial call to get answers to a few queries and confirm a discount to completing asimple online order & to speedy delivery in a couple of days.
There are plenty of places to buy TVs, but Richer sounds make it easy & competitive. I recommend without hesitation.

9 sierpnia 2026
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Odpowiedź od Richer Sounds - Stockport

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

We went to the Stockport store to have…

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a day that suited us. We even got a seven year guarantee included for no cost. I’m glad we chose Richer Sounds rather than going to the usual large stores. I would say to anyone thinking of buying a television or any home entertainment system try Richer Sounds first.

9 sierpnia 2026
Logo Richer Sounds - Stockport

Odpowiedź od Richer Sounds - Stockport

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Still tops for TV and Hi-fi.

I bought my TV after comparing deals elsewhere. Best price and a matching sound bar thrown in with the deal. Great service as always.

8 sierpnia 2026
Logo Richer Sounds - Stockport

Odpowiedź od Richer Sounds - Stockport

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Great service Great products

Excellent advice from very experienced member of staff After sale service was excellent when I was having issues setting up First class service and incredibly happy with our purchases.

8 sierpnia 2026
Logo Richer Sounds - Stockport

Odpowiedź od Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Oceniono na 1 z 5

I took in the tone arm for my Thorens…

I took in the tone arm for my Thorens 166 mkII and asked for a suitable cartridge for my budget of £100 to the Stockport branch.
I was recommended the audiofon red but when I got home I realised the standard fitting wasn’t going to work with my arm.
As I live in Canterbury I will need to take it back to another southeast branch to swap. Disappointed as I had the arm with me at the time of purchase.

6 sierpnia 2026
Logo Richer Sounds - Stockport

Odpowiedź od Richer Sounds - Stockport

I was extremely sorry to read about the issue with your new purchase of a cartridge, especially as you had the stylus with you so we could and should have checked it would work, if not completely sure.

Along with investigating with the team to get to the bottom of the technical aspect of this, and ensuring any knowledge gaps are filled, I will arrange for the team to get in touch with you to find the right product and get it delivered/exchanged as soon as possible.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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