Richer Sounds - Prestwich Recenzje 

2141
Wynik TrustScore: 5 na 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Bought a new LG Oled tv from Richer Sounds. Googled the model and RS had an offer of a free soundbar, though was about £100 more expensive than another store. I’d heard that RS have an excellent reput... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 415-419 Bury New Road, M25 1AA, Prestwich, Zjednoczone Królestwo

  • 0333 900 0042

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(2141)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 747

Napisz recenzję
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Oceniono na 5 z 5

A great selection of top quality products, at competitive prices

I always enjoy shopping for hi-fi and AV products at Richer Sounds. They have a great selection of top quality products, at competitive prices, and regularly offer tempting discounts. I also love the fact that I have the option of popping into my local, friendly store, which, in this age of predominantly online purchasing, is a great plus point.

1 kwietnia 2026
Logo Richer Sounds - Prestwich

Odpowiedź od Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

I’d like to leave a really positive…

I’d like to leave a really positive review for Richer Sounds 🙌
On the day our TV suddenly broke, it was quite a stressful situation—especially since we had already chosen the exact model we wanted, the Samsung QN90F. Unfortunately, it turned out to be out of stock almost everywhere, including Currys.
Thankfully, we found it at Richer Sounds—and it was absolutely the right choice! 🔥
The TV was available straight away, and the customer service was outstanding. The staff were incredibly helpful, knowledgeable, and genuinely cared about helping us. They explained everything clearly, gave great advice, and made the whole process smooth and stress-free.
It’s rare to come across such professional yet friendly and approachable service. You can really tell they value their customers, not just the sale.
I highly recommend this store to anyone—great product availability, excellent service, and a fantastic overall experience ⭐⭐⭐⭐⭐
We will definitely be coming back for future purchases!

1 kwietnia 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Excellent Service as always

We always choose Richer Sounds as we always get excellent service and advice and this latest visit was no different.
We had an old piece of kit ( a recording freesat blu-ray player) which had failed and required a replacement. Alan checked out various options for us but none fitted the bill. He researched possible solutions and discussed them with us but again for one reason or another they weren’t suitable. There was no replacement for our unit currently on the market but he persisted and found a suitable option that was due to be launched in May.
Thanks once again for your excellent service.

23 marca 2026
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Odpowiedź od Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Incorrect colour hifi rack ordered

Incorrect colour hifi rack ordered. Quivk call and the store phoned the warehouse and got changed for correct colour and next day delivery

28 marca 2026
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 3 z 5

I found your opening times not customer…

I found your opening times not customer friendly eg midday opening . Also a HD lead for £32 ! It may be good but the same thing was available in other shops for £10 over 200% cheaper .

28 marca 2026
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your review, although I was sorry to hear about this. Please bear with us while we investigate, after which we will be in touch.

Seniorcomplaintsteam@richersounds.com

With kind regards

Paddy Hall
Customer Service Deputy Manager
Richer Sounds

Oceniono na 5 z 5

Excellent Customer Service

Excellent Customer Service. Very knowledgeable, honest, straightforward and took time to answer questions re selection of the right TV.

NO PRESSURE SALES TACTICS ... simply provided the necessary information in response to questions. Excellent. Well done.

22 marca 2026
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Very helpful and informative…

Very helpful and informative interaction with someone who most certainly is a credit to your company

24 marca 2026
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Odpowiedź od Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

REFUND

Got a phone call from the manager apologising because i hadnt got the discount off after spending over £300 pound, he explained there was a new lad learning the ropes & thats why i didnt get it, Andy made it right by giving me the discount which i aporeciated, i have never had a problem with the shop before & wouldnt hesitate to go back again. Ps Richer Sounds is a top shop & Andy is a great manager. Thanks Peter

27 marca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Told me what i needed to replace my…

Told me what i needed to replace my project audio system that have given up the ghost over 10 years old ... got a great deal and great service very happy with my purchase and a lot cheaper than the same unit from other suppliers

25 lutego 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Reliable and trustworthy

I have always bought my TVs from Richer Sounds. Their people are knowledgeable and helpful. When my 5 year old Samsung developed a fault, their 6 year warranty came into play and I was offered a credit towards a new TV in lieu of a repair. I was able to get a suitable replacement for not very much money - and another 6 year warranty. Person Inspoke with was helpful in answering all my questions and making the transaction easy. Honestly, just buy from these people. The price will be right and the service (and warranty) will be there when you need it.

17 marca 2026
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Odpowiedź od Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Came in to Richer sounds Prestwich …

Came in to Richer sounds Prestwich Dominic served me fantastic knowledge of products would highly recommend his service would come to this store again.

21 marca 2026
Opinia niezależna
Logo Richer Sounds - Prestwich

Odpowiedź od Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

I have dealt with richer sounds for…

I have dealt with richer sounds for many years and cannot fault the service I have received from them ,always the best price on everything I have purchased. Keep up the good work

13 marca 2026
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Odpowiedź od Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Yet again great advise and support

Yet again, Andy and his team provided a great advise and support to pick my next TV from them.
I had some technical issues. I called the Prestwich branch and the Andy team were quick and efficient to solve my issue. I think this is the seventh TV and many other products I've bought from them, and this kind of service that keeps me returning. Great job guys

7 marca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Prestwich

Thank you for your 5 star review!

Oceniono na 5 z 5

Always the most helpful service on the…

Always the most helpful service on the High Street! They go way beyond my expectations every time.

10 marca 2026
Logo Richer Sounds - Prestwich

Odpowiedź od Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Quick and easy processing of order and…

Quick and easy processing of order and great delivery service, they also have a very good contractor who instals the equipment and makes sure everything works which is well worth the money

10 marca 2026
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Odpowiedź od Richer Sounds - Prestwich

Thank you for your 5 star review!

Oceniono na 5 z 5

Very helpful and knowledgeable people

Very helpful and knowledgeable people. The products are very well priced and competitive. If a fault occurred with a product , I am confident that it would be resolved quickly .

9 marca 2026
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Odpowiedź od Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 4 z 5

Overall a good experience

Overall a good experience. We knew roughly what we needed and the advice received was appropriate, excepting that we believe that the adviser should have asked us about a turntable pre-amplifier as we asked about connecting one. Turned out we definitely needed one.

6 marca 2026
Logo Richer Sounds - Prestwich

Odpowiedź od Richer Sounds - Prestwich

Thanks for your feedback and general positive comment on your experience. My apologies however that the colleagues advise was not comprehensive enough when it came connecting your turntable, I agree we should have given you this information and I will go through this with the colleague as a training issue.

I do hope the system is now working as intended, of course if we can be of any help whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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