Richer Sounds - Prestwich Recenzje 

2142
Wynik TrustScore: 5 na 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 415-419 Bury New Road, M25 1AA, Prestwich, Zjednoczone Królestwo

  • 0333 900 0042

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(2142)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 886

Napisz recenzję
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Oceniono na 5 z 5

Excellent Service

I was able to discuss over the phone which tv would best suit my needs. No fuss ordering and free delivery 2 days later by friendly drivers Trev and Rob . Very good price and free 6yr guarantee.

5 stycznia 2026
Opinia niezależna
Logo Richer Sounds - Prestwich

Odpowiedź od Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

A great buying experience

Good choice of products at reasonable prices.

30 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 3 z 5

New System

Website easy to use & order from. Everything quite clear & understandable.
Only downside was lack of verble communication at store when I was collecting. It was an elderly salesman than initially greeted me but we had zero conversation, no info regarding warranty, no offer of assistance to take items to car. Simply put boxes on counter & then promptly served someone else without a word of thanks. This was only disappointing area of my shopping experience. Would it stop me from using them again? Yes, probably as no interest in shown to me once they were paid the money.

27 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

It's extremely disappointing to read your feedback following a recent store visit to us to pick up your 'click and collect' order purchased online, and we of course expect more from our store colleagues who should always bust a gut to give exemplary service at all stages.

I will of course discuss this with the colleague concerned so that he can learn and improve, and in the meantime our customer service team will follow up with you directly..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Love Richer Sounds

Love Richer Sounds. They are very knowledgable and always give great advice. The prices are great and the warranty is excellent .

27 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

3 items recently purchased

Bought a audio-technica turntable and eltax speakers for our Son’s 16th birthday from Richer Sounds in Prestwich, this was on offer on a great bundle price, whilst we were there we spotted a LG 55” AI tv which was the latest version which was also on offer on a deal that came with a LG sound bar/ subwoofer and rear speakers, fantastic picture and sound.
The tv was delivered within a few days to us and we set it all up, wow what a difference to what we had before it has completely transformed our lounge.
When we went to pick up the turntable and speakers as wanted to see how to set it all up, whilst there on the previous visit we had mentioned we were possibly interested in a Naim Muso qb 2nd generation wireless speaker, Andy had got one of these in for us to look at, again a great price so we went for it.
We have purchased these 3 items and can honestly say they are all of fantastic quality, thank you Andy for your advice and professional service with everything, we will be returning when we need anything else.

17 października 2025
Opinia niezależna
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

From start to finish (just delivered)…

From start to finish (just delivered) excellent service throughout ⭐️ Ellis at the shop & Kyle with the delivery, respectful, polite, knowledgeable & genuinely wanting the customer to have the best deal & service possible, very pleased 👏👏 a credit to your business 👍

22 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

I was let down on an item I won on eBay…

I was let down on an item I won on eBay just before Xmas, searched the Internet and found Richer Sounds bad one in a clearance as the box had been opened but it was in Prestwick, Manchester I am in South London, called the store and the salesmen was very helfull, paid for the item it was dispatched the same day and arrived the next, that's great customer service 👍

22 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

Thank you for your 5 star review!

Oceniono na 4 z 5

Unbelievable

I’m going to say that I was satisfied with the service, however this is only down to the price I received on the cables.

Staff member Dom shouldn’t have been in he was so ill. Especially in a customer facing role. Probably he doesn’t have an option!

Lack of basic knowledge and stock. Computer system didn’t work well. Kept having to move from one workstation to another.

Maybe I just caught them on a bad day?

20 grudnia 2025
Oceniono na 5 z 5

Top class service

Contacted Richer Sounds regarding a projector replacement bulb and was dealt with by Tom
Having considered all options I asked Tom to recommend a replacement projector rather than the bulb
Tom was keen to make sure the replacement was capable of giving us a quality picture. He did some research and recommended a laser projector
Having trusted his opinion we made a purchase and after fitting was delighted with the outcome
Thanks to Tom he is an asset to Richer Sounds Prestwich

17 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

Thank you for your 5 star review!

Oceniono na 5 z 5

Have bought many products from Richer…

Have bought many products from Richer Sounds over the years and always had great service. This visit was to buy 2 TV's. Superbly looked after by Dom in the store who gave me honest advice based on what I needed. Very friendly and relaxed team who clearly know their stuff. Happy to recommend them.

16 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Very Helpful staff

Store manager was most helpful in getting our order sorted and delivered in time for Christmas

16 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

Thank you for your 5 star review!

Oceniono na 5 z 5

Couldn’t be more helpful

Very helpful advice when choosing a new television, met my needs and within my budget.
When I got it home I realised that I had asked for the wrong size but an exchange was smoothly organised for a next day delivery with no quibble, excellent!

16 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

Thank you for your 5 star review!

Oceniono na 5 z 5

New TV

I bought my new tv on 14th December 2025, the people that work there are very helpful and the TV is very good picture and the sound is very good as well. I will be going back to Richer Sounds next year to get a new sound System 10 out of 10 for Richer Sounds in Prestwitch.

14 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Always a good experience.

Always a good experience with Richersounds. Used them for 35 years.

6 grudnia 2025
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Odpowiedź od Richer Sounds - Prestwich

Thank you for your wonderful feedback

Oceniono na 5 z 5

Very pleased with the service....top…

Very pleased with the service....top quality people work in this shop and they are packed with knowledge about anything.
I highly recommend them

12 grudnia 2025
Logo Richer Sounds - Prestwich

Odpowiedź od Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Great customer service

12 grudnia 2025
Logo Richer Sounds - Prestwich

Odpowiedź od Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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