Simply The Best! The guys at Oxford Richer Sounds seem to make it appear easy going above and beyond what other companies could ever begrudgingly do. I have purchased many many times from these guy... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Richer Sounds has always featured a well chosen range of budget to affordable higher end equipment, and offers good friendly advice and demonstration facilities. It is always a pleasure to go along a... Zobacz więcej
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Excellent service from Richer Sounds! Matt at the Oxford store was incredibly helpful and made the whole experience a pleasure. I’ve used Richer Sounds several times and have always been impressed wit... Zobacz więcej
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I purchased a TV from Richer Sounds just under a year previously, but was unhappy about its performance. RS agreed, no quibbles, to exchange it for a new one, so that I only had to pay the difference... Zobacz więcej
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Informacje dotyczące firmy
- Sklep Hi-fi
- również w kategorii:
- Sklep RTV
- Sklep TV
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
1 West Way, Botley Road, OX2 0JB, Botley Road, Zjednoczone Królestwo
- 0333 900 0052
5,0
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good service and good price.
5 sierpnia 2026
Odpowiedź od Richer Sounds - Oxford
Thank you for your 5 star review!
RicherSounds - the "go to" TV retailer…
I consider RicherSounds to be the "go to" TV retailer having used them before. My recent purchase experience has been exactly as I'd expected - experienced staff, prompt delivery and good pricing.
6 sierpnia 2026
Odpowiedź od Richer Sounds - Oxford
Thanks for your kind review, we look forward to your next visit.
Excellent service
Excellent service! Order processed by them. Delivered on time. Thanks guys
31 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thanks for your 5 star review, we look forward to seeing you again next time
Exceptional service, Exceptional product.
Exceptional service provided by RS as always. I special ordered a Denafrips Hermes DDC which arrived well within the 4-6 weeks estimated delivery time. My purchase was made by ‘phone in a professional, informative, pleasant and courteous manner. Delivery updates were provided. A win, win for me. A perfect transaction and an amazing piece of digital audio refinement gear.
2 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Great technical advice
Great technical advice without being pushed to buy.
Quick response time and delivery. Great to deal with a person not a website.
28 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Product great, decals not
Product great, as expected and Richer sounds Oxford excellent as usual, and was replacing an older Denon. Unfortunately the ‘feature decal’ that Denon slaps across the front panel pulled off some of the black finish! Gutted, but I’ll live with it.
Update: Paddy @RicherSounds Oxford went above and beyond by reaching out to offer a replacement. It's that kind of customer service that makes RicherSounds outstanding to deal with !
27 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thanks for the feedback, although I was really sorry to read if what happened with the finish and will of course raise that with the supplier. In the meantime we will be in touch to see what can be done to resolve that for you..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
We dealt with Paddy at the Oxford…
We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG.
Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very easy.
It would help if the delivery guys could unpack and take away the packaging but otherwise first class as usual.
27 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thank you for your 5 star review!
I was kept fully informed about my…
I was kept fully informed about my order, receiving an up to the minute personal call from Paddy when it arrived.
24 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thank you for your wonderful feedback
Odpowiedź od Richer Sounds - Oxford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Had a problem getting the TV I…
Had a problem getting the TV I purchased but they resolved the situation to my satisfaction
19 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thanks for your feedback and for leaving a positive rating despite having some problems, which we're glad to hear the branch successfully resolved.
The Customer Experience team
A real pleasure to do business with
A real pleasure to do business with. Spoke to Kaz over the phone for help choosing a soundbar for our TV. Sound advice with no pressure to buy. Then placed an online order over the phone with Ash who was also v patient helpful. New kit arrived within 24 hours and v easy to set up. Highly recommended these guys. Thank you 🙏
28 lipca 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Oxford
Thanks for your great feedback and for supporting local business.
I have bought from Richer Sounds for…
I have bought from Richer Sounds for decades. As always the advice given was concise, accurate and useful. Communications were polite but friendly.
21 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fabulous service from Damian
Fabulous service from Damian. Monitor Audio Silver 50s (open box) are just the ticket and really appreciate the extra discount given because of a small mark on speakers. Thanks again
19 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thanks for your feedback, great to read you were happy with our service.
Helpfull staff who couldn’t do enough…
Helpfull staff who couldn’t do enough for you, willing to give me the time in store and on the phone to make the right decision what’s best for me.
18 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thanks for your kind review, we look forward to your next visit.
Superb service and supportive advice…
Superb service and supportive advice from the Manager of your Oxford store.
He was fabulous.
My thanks to him and Richer Sounds. You never disappoint me.
Grant
14 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thank you for your wonderful feedback
Super helpful
Damien was incredibly helpful and managed to source the projector we needed. He had it delivered to the shop and we were able to pick it up a few days later. Fantastic service, thank you.
14 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thank you for your 5 star review!
Odpowiedź od Richer Sounds - Oxford
Thanks for your great feedback and for supporting local business.
The sales assistant was very helpful…
The sales assistant was very helpful and gave useful information.
11 lipca 2026
Odpowiedź od Richer Sounds - Oxford
Thanks for your feedback, great to read you were happy with our service.
Odpowiedź od Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Odpowiedź od Richer Sounds - Oxford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Doświadczenie Trustpilot
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