Richer Sounds - Milton Keynes Recenzje 

1805
Wynik TrustScore: 5 na 5

4,9

556 Elder Gate, MK9 1LR Milton Keynes, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices b) orderi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 556 Elder Gate, MK9 1LR, Milton Keynes, Zjednoczone Królestwo

  • 0333 900 0054

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1805)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 25 118

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Easy from start to finish

Easy from start to finish
With price matching and 6 year warranty, no brainer👍🏼🍻

18 sierpnia 2026
Logo Richer Sounds - Milton Keynes

Odpowiedź od Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Great service

Great service, really knowledgeable without pushy selling tactics and some really great products at excellent prices.

15 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Order, await delivery to your local shop, collect../

The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices
b) ordering on the website is simple; if your local branch hasn't got the item in stock, you can have it delivered to your home address or pick it up from the shop when it comes in
c) the staff are friendly, knowledgable and efficient and they make the whole experience great.

4 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Oceniono na 5 z 5

Friendly service when I collected

Friendly service when I collected. Helpful, happy for me to unbox and test equipment before leaving the store.

12 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Super service from Aiden

Super service from Aiden. Extremely knowledgeable and helpful. I would have no hesitation shopping here again.

11 sierpnia 2026
Logo Richer Sounds - Milton Keynes

Odpowiedź od Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

I managed to replace my old cd player…

I managed to replace my old cd player with a new one in a few minutes. Sounds good as well.
Parking around the store is tricky but I was able to park on the delivery bay, so no problem.

12 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Oceniono na 5 z 5

My experience at Richer Sounds Milton…

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m very happy with my Roksan Attessa CD Transport, after having it for a week it sounds amazing.

10 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Exceptional price and service.

They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it locally. Was is there not to like ?? The staff were very helpful they called me when it was in.

10 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Oceniono na 2 z 5

The shop was great the delivery from…

The shop was great the delivery from dpd was poor tried to deliver and 7.35 am on monday without any txt or email warning
I registered on the app upgrade delivery to their so call vip service (£5) and ask for afternoon delivery that was confirmed by email and low and behold they delivered at 7.30 am again the email for delivery came 10 minutes before the arrived and it was by luck i hadnt gone for run that morning and was in

8 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thank you for your review, although I was really sorry to read about the trials you had with DPD and offer my sincere apologies.

From initial investigation I can't see any of the usual notifications you should receive from them being sent, which we will of course take up with the courier urgently. It's also obviously frustrating that as you are clearly an early drop for this specific route, that this gives you less time to prepare than others, and we will also discuss with the courier what we can do to better help customers in your situation.

In the meantime, I will arrange for our customer service team to get in touch to check all is well with the products and resolve the matter to your satisfaction. senior member of the team will be in touch directly to discuss a suitable solution. Hopefully you can see from the 98% of positive reviews on Trustpilot that issues such as this are rare, but I'm sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Proactive and flexible service

I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but was there before official opening hours. The staff onsite helped me collect my item and be on my way without any fuss.

6 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Milton Keynes Branch

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next day (Saturday).
The staff were knowledgeable and friendly. Great service.

31 lipca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Excellent as usual

Super fast getting the product in next day for me to collect or the option of delivery. Took it out to my car. Always a good service, keep up the good work.

6 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Very helpful

5 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Problem with My Sony TV

Paddy, Tom and the whole team provided an excellent service in resolving my issues. Sadly, Sony did not provide the level of support I expected, but Richer Sounds went above and beyond to help resolve the matter. I’m extremely grateful for their professionalism, communication and commitment to getting things sorted.

4 sierpnia 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Oceniono na 5 z 5

We got great advice and price

We got great advice and price for the equipment we wanted.
There was a minor problem which was resolved very quickly

30 lipca 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Oceniono na 5 z 5

Helpful advice

Helpful advice, decent delivery time.

2 sierpnia 2026
Logo Richer Sounds - Milton Keynes

Odpowiedź od Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Walked into your MK Branch on Saturday…

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items the one i selected wasn't in stock in store but he let me have the display model at a discounted price. He went on to carefully check all the items were present. Super customer service, so refreshing to receive this, made my day. Thank you Adam

8 sierpnia 2026
Opinia niezależna
Logo Richer Sounds - Milton Keynes

Odpowiedź od Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Very good place to buy from 2nd tv and…

Very good place to buy from 2nd tv and surround ive purchased and always give best deals and awesome customer service, we had issues with tv damaged on delivery and Aiden sorted it in milton keynes in 24 hours, thank you

22 maja 2026
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Odpowiedź od Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

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