Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... Zobacz więcej
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Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... Zobacz więcej
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Ryan was honest and spoke Welsh! However I did NOT like the comment at the bottom of the invoice about getting back to you within 24 hours if the product is damaged being in "microscopic" print. This... Zobacz więcej
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Decided to buy a filo cd player and have always used richer sound for my hi-fi and speakers over the last 30+ years,had it posted out and was here in two days
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Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
268 Deansgate, M3 4JB, Manchester, Zjednoczone Królestwo
- 0333 900 0086
4,9
Doskonała
1 tys. recenzji
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I thought the service was good
I thought the service was good. Matt the salesman in the shop was really helpful and the speakers I bought are very good.
1 maja 2026
Odpowiedź od Richer Sounds - Manchester
Thanks for the feedback, especially about Matt, it's great to read you are also happy with the speakers!
Of course if there was any aspects you feel we could improve, and hopefully achieve a five star review from you next time, we'd love to hear about them..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great quality product, sound lacks bass initially but with EQ it comes alive!
The design and build quality are fab.
The sound is good but after trying the DMS Labs tuning I absolutely love them now, nice and flat EQ with equal representation that sounds brilliant and characterful!
Great value for money at £179 but definitely try the labs tune (available in video 'Nothing CEO reacts to Headphone (1) reviews' at 6:56 )
P.S When the ear cups are flat they will clink together and I've read reports of them chipping away at each other, I've just popped some electrical tape where they touch and that seems to have reduced the impact :)
Notable mentions:
Paid for 6 day delivery and received it the next day which was nice!
Staff in the Manchester shop were very helpful and allowed me ample time to decide without feeling rushed, also very knowledgeable and friendly. I think it was James that helped me, (long grey hair)
23 kwietnia 2026
Odpowiedź od Richer Sounds - Manchester
Thanks so much for taking the time to leave such a thoughtful review, it’s of course fantastic to hear how much you’re enjoying the headphones!
We also appreciate the sharing of your tip on the ear cups, which is noted, and we’ll be sure to pass your kind words on too, especially to James. Thanks again for supporting local business, and we hope you continue enjoying your music.
The Richer Sounds team 🎶
Odpowiedź od Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Everyone works hard to achieve complete…
Everyone works hard to achieve complete customer satisfation.
16 kwietnia 2026
Odpowiedź od Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Odpowiedź od Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Great record player for a beginner
Great record player for a beginner. Good quality & sound. Very informative staff.
14 kwietnia 2026
Odpowiedź od Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Odpowiedź od Richer Sounds - Manchester
Thank you for your wonderful feedback
Excellent advice as always!
I contacted Richer Sounds asking for advice regarding a pre-amp for my turntable. The advice I received was spot on as always. Although I ended up buying the pre-amp from Amazon (cos I could get it next day rather than wait til after Easter) I did buy a RCA cable from RS in Manchester. Very pleased with the cable & the advice I received from the team was superb as always.
6 kwietnia 2026
Odpowiedź od Richer Sounds - Manchester
Thank you for your wonderful feedback
Odpowiedź od Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
I order mostly on line but the service…
I order mostly on line but the service is always fast
2 kwietnia 2026
Odpowiedź od Richer Sounds - Manchester
Thank you for your 5 star review!
Outstanding service from the Manchester…
Outstanding service from the Manchester team.
Ryan was patient and very informative with my purchase.
Very pleased with the price, and believe me I DID shop around - and quite confident that not only this was the cheapest price in the UK but with the 6 year warranty and brilliant customer service this was a cracking deal.
Speedy delivery with 2 great guys too.
22 marca 2026
Odpowiedź od Richer Sounds - Manchester
Thank you for your wonderful feedback
Lovely friendly knowledgeable team
Lovely friendly team.
Matt was very helpful and very knowledge too. I will definitely be back. Thanks.
14 marca 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Staffs are friendly and helpful
Staffs are friendly and helpful. Checked everything which I want to know. Help me to make the best decision and purchase.
26 marca 2026
Odpowiedź od Richer Sounds - Manchester
Thank you for your wonderful feedback
The headphones are brilliant
The headphones are brilliant. The app lets you EQ the sound I like very much recommended. The only fly in the ointment is DPD. I dread deliveries from them. This time was no different. The driver took one look a the flats and drove straight passed. I then had to go and collect from a shop. Despite the fact I was at home and never left the flat. I paid for home delivery. Please stop using DPD as they couldn't a cold in the middle of a Pandemic.
25 marca 2026
Odpowiedź od Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Sam really helped us out
Sam really helped us out. The staff were really keen to help and had great technical knowledge. Very impressed with the new turntable and the advice at richer sounds Manchester
13 lutego 2026
Odpowiedź od Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Impeccable Service
Sent an email enquiring about a product and within minutes I got a reply and within 30 minutes I had the product in my hands and an extremely positive experience in a very friendly shop.
15 marca 2026
Odpowiedź od Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service
Great service. Special thanks to Ryan; a fountain of knowledge and has helped my Hifi sound at it's absolute best.
12 marca 2026
Odpowiedź od Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Purchase of a Humax aura EZ 4K FHR-6000T PVR
I recently purchased Humax aura EZ 4K FHR-6000T personal video recorder. The superficial nature of the accompanying user manual meant that the procedure for its initial installation and configuration was anything but straightforward.
Following a visit to the Manchester branch of Richer Sounds, the staff quickly resolved my installation problems by offering and delivering a prompt solution.
It makes a refreshing change to deal with staff with relevant technical knowledge and abilities as opposed to staff whose expertise lies solely in sales and marketing.
15 marca 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Manchester
Thanks for your kind review, we look forward to your next visit.
Excellent customer service
Matt at the Manchester store was excellent. He got in touch directly when my initial choice of product was unavailable, and guided me towards a suitable alternative with expert advice provided in an easily understandable way. I couldn’t be happier with the service and product I received, and I’m continuously impressed with the offerings of Richer Sounds.
9 marca 2026
Odpowiedź od Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant sales staff for my good…
Brilliant sales staff for my good quality televisions. Will certainly purchase televisions gain from Richer Sounds.
22 września 2025
Odpowiedź od Richer Sounds - Manchester
Thank you for your 5 star review!
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