Richer Sounds - Kingston Recenzje 

1571
Wynik TrustScore: 5 na 5

4,9

72A Richmond Road, KT2 5EL Kingston, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We have bought all our TV's from Richer Sounds over the past 17 years. The staff are friendly, courteous, and very knowledgeable. I switched brands with the recent TV I bought - It was recommended, an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great experience, I am very happy with Richer Sounds Kingston. Sunil was superb, he gave me a lot of time to try various equipment and helped me make my decision

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 72A Richmond Road, KT2 5EL, Kingston, Zjednoczone Królestwo

  • 0333 900 0040

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1571)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 408

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service from start to finish

Liam was brilliant from start to finish. Very professional. He directed me on what needed to be done to relocate my TV with minimum disruption and what products to buy. The team in Richer sounds showed me the products and made the buying process easy and as cost effective as possible. Would highly recommend.

1 listopada 2025
Opinia niezależna
Logo Richer Sounds - Kingston

Odpowiedź od Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Fantastic service from first call to…

Fantastic service from first call to delivery, very polite and helpful staff. I have purchased item before and the great service is still very much there. Great delivery and delivery updates. I wish I had a closer store, but having said that it's probably better I don't otherwise I would probably be in buying too much because they can't be beaten on price, products and services

24 listopada 2025
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Odpowiedź od Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Very professional

Very professional.
Informed via email and phone of the status of my order.

21 listopada 2025
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Odpowiedź od Richer Sounds - Kingston

Thank you for your 5 star review!

Oceniono na 5 z 5

R.S. Kingston Branch - Great team

R.S. Kingston branch - Great team. THANK YOU for your business!
Very recently my OLED TV developed a fault (vertical white strip across the screen) and as I bought it from them with 6 Year extended warranty they were the first to approach. As the TV is 65" I needed to make a claim and deal with it on-line directly with Panasonic and their approved maintenance provider. So I went to the branch and the team there guided me trough the process. Later on when I made my claim the maintenance provider have asked additional info about the product and I had no idea about and at that time R.S. Kingston Branch were quick to response and provide me with all what I need as well and re-assured me d that I am covered.
Great team, Quick, comprehensive and professional response. Quite understanding too that I was under stress.
Happy to be their customer. Happy to have them nearby. THANK YOU ALL R.S. Kingston Branch!
For the rest out there reading this review - have no doubt you are in good hands and give a try their services.

21 listopada 2025
Oceniono na 5 z 5

Five stars for Richer Sounds!

First of all, my Wharfedale 9.0 speakers are just what I needed. They sound good, take up less shelf space than the Sony ones they replaced and are definitely an enhancement to my sound system.
On a personal note, we have been fans of Richer Sounds for many years and have bought several TVs, amplifiers and CD players from you. The staff in your Kingston branch were, as always, friendly, interested, knowledgeable and extremely helpful. It was predictably a very enjoyable experience for me. In particular, Callum couldn't have been a better salesperson and it was a pleasure to talk to him and Dan. All in all, another satisfying Richer Sounds experience! Thank you.

19 listopada 2025
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Odpowiedź od Richer Sounds - Kingston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Great Customer Service!

I rang to enquire on the availability of a product which is no longer sold by NAIM. Karl at the Kingston branch was very helpful, managing to track one down for me.
It was delivered to Kingston quickly and was exactly as described, ie perfect condition despite being a return trial item.

14 listopada 2025
Oceniono na 5 z 5

Support the British High Street

Richer Sounds has a very competitive deal on a new LG OLED TV, and Miles was most helpful in helping me finalise my order.
Happy to support an independent British high Street store!

17 listopada 2025
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Odpowiedź od Richer Sounds - Kingston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Super friendly

listened and really tried to help, and they did!

15 listopada 2025
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Odpowiedź od Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 3 z 5

Richer Sounds service was fine and…

Richer Sounds service was fine and efficient.
However the Humax Aura I purchased did not have some attributes. 1. the remote batteries were dud 2. the remote is poorly designed and feeble in construction and will break; 3. the sign up is difficult without clear instructions in the meagre booklet or the large online manual; 4. nowhere is it mentioned that some BBC progs cannot be recorded and only available on i-player, thus requiring, yes, pen and paper as a memory jog.

13 listopada 2025
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Odpowiedź od Richer Sounds - Kingston

Thanks for your feedback and kind words on our Kingston team which I will of course pass on. I'm sorry however that you aren't completely happy with your new purchase, and will arrange for our customer service team to contact you and help resolve things..

seniorcomplaintsteam@richersounds.com

Thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Helpful Staff Making Buying a Pleasure…

Your staff were sympathetic and most helpful in giving me full credit for some troublesome earphones and so I bought soundbar instead. I even got free delivery for the next day. That's great customer service - always a pleasure to buy from Richer Sounds

11 listopada 2025
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Odpowiedź od Richer Sounds - Kingston

Thank you for your wonderful feedback

Oceniono na 5 z 5

Great service

A very fast, simple and smooth transaction that took care of everything that I needed to get set up with a new tv and sound system.

6 listopada 2025
Opinia niezależna
Oceniono na 4 z 5

An excellent product

We are very happy with our purchase but felt under pressure to buy this item which, though clearly better than the one we were interested in, was considerably more expensive. Could commission have been involved?

9 listopada 2025
Oceniono na 4 z 5

Great experience as usual

Great experience as usual. However, I ordered and paid by phone believing that the item would be delivered to my local store for collection - the guy said he'd phone me when it had arrived - but instead it came straight to me. Fortunately I was available to receive it. So no cigar this time!

7 listopada 2025
Oceniono na 5 z 5

Good advises.

Great service from the team at the Kingston store

28 marca 2025
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Odpowiedź od Richer Sounds - Kingston

Thank you for your wonderful feedback

Oceniono na 5 z 5

Bought a Panasonic tb-65w60aey and…

Bought a Panasonic tb-65w60aey and being completely honest, one of the best experiences I've had so far. Amazing company. You cannot beat their prices. If you think you can, give them a call and they will reduce the prices even further.

3 listopada 2025
Logo Richer Sounds - Kingston

Odpowiedź od Richer Sounds - Kingston

Thank you for your wonderful feedback

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