We cannot fault the team in Eton. We are very appreciative of their help, guidance, advice and most of all their patience with, and understanding of two oldies. We are so happy with our new purcha... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
What a joy to deal with people like Duncan - nothing was too much - friendly, knowledgable and willing to help but without applying any sales pressure. His manager Kurt was equally helpful. A tho... Zobacz więcej
Reakcja na opinię
As I’m getting older I’m not comfortable using the internet, so I phoned and spoke to Zac on telly Sales who put my mind at rest and made it all easy for me . The tv came as promised and at a reasonab... Zobacz więcej
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My wife suggested your company to me, having previously purchased a high quality speaker from the Guildford branch. I was impressed by the online introduction to staff members, which gave me confidenc... Zobacz więcej
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Informacje dotyczące firmy
- Sklep Hi-fi
- również w kategorii:
- Sklep RTV
- Sklep TV
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
40 High Street, SL4 6BD, Eton, Zjednoczone Królestwo
- 0333 900 0087
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Would use again
People were very pleasant to deal with and my requests were dealt with efficiently and effectively. The unit I purchased was as described and arrived within 24 hours of purchasing. Good service overall.
23 stycznia 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always spot on
totally professional
i have always used Richer Sounds
They know what they are talking about and always give spot on advice
Will never go anywhere else for TV/Hi-fi/Tech stuff
22 stycznia 2026
Odpowiedź od Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ordered online and chose click and…
Ordered online and chose click and collect, collection was easy from the Eton store .
22 stycznia 2026
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review!
Fantastic service
I went into view a Samsung TV and James couldn’t have been more helpful. He not only had excellent product knowledge , he also gave me grey advice about installation.
The price match was quickly honoured too
19 stycznia 2026
Odpowiedź od Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
My visit to the Eton in Windsor store…
My visit to the Eton in Windsor store was really good the team were very helpful. Kurt explained the whiim smart speaker product very well I've installed it ok and it sounds great.
20 stycznia 2026
Odpowiedź od Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The staff were all very helpfull.
The staff were all very helpfull.
My requirements were complicated for compatability reasons.
The staff knowledge was superb.
Delivery time was faultless and pricing very reasonable.
Thanks to all
12 stycznia 2026
James was excellent with his help and…
James was excellent with his help and knowledge
10 stycznia 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Odpowiedź od Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I have purchased a full 4.2.1 Klipsch…
I have purchased a full 4.2.1 Klipsch Atmos and Onkyo theatre system - well basic set up with a view to expand upon. More suround speakers with zone ability and even grow the system to other rooms and the garden. I have now also invested in some more speakers to complete the system, the purchasing of these was an interesting venture and one that differed from my original purchase but i have finally got a system that delivers what I set out to achieve. I am a very keen audio enthusiast so I have lots of questions and will want to grow my system / hub even further. I've also had some great information form the on line team too. I look forward to discussing my garden audio system in the near future.
8 stycznia 2026
Odpowiedź od Richer Sounds - Eton
Thank you for the feedback although it's so disappointing that the colleagues let themselves down after such a positive start of course and I am really sorry about this.
Either myself or a senior member of member of my team will follow up with you directly to get more details of what happened and as well as investigate further with the colleague concerned, resolve the matter to your satisfaction..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Odpowiedź od Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds are consistently excellent
I’ve bought many items over the years from Richer Sounds as I used to live across the road from one. I needed to buy a gift at short notice and noticed a great price on an Audio Technica LP60XBT turntable. Was looking to collect from local store in Watford but they didn’t have one in stock. The helpful staff member I spoke to on the phone found me one in Windsor and I was able to call them to reserve and collect one easily. All at a lower price than a well known online behemoth that doesn’t pay its fair share of tax, treats workers poorly and has ruined the high street!
3 stycznia 2026
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review!
Odpowiedź od Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Long-term happy customer
I’ve always gone to RS for any AV kit, so it was a no-brainer to go to my ‘new’ local branch to discuss projectors. As expected (all the staff are great in every branch) James was really patient, knowledgable and professional; setting my misunderstandings straight and ensuring I got the right stuff for my installation. The demo room was put to good use, and convinced me to invest. Purchasing, delivery and admin all really easy. Proof that there’s no substitute for visiting the experts.
31 grudnia 2025
Odpowiedź od Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review!
Excellent service from Zak.
26 grudnia 2025
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Brilliant team to work with on my home…
Brilliant team to work with on my home theatre set up. Always willng to help. Thank you James, Zak, Kurt and Mark. Amazing customer service 😀
31 grudnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Odpowiedź od Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
DP-29F
All requirements met.
A budget turntable Denon DP-29F at £99 is great value with Denon Quality.
16 grudnia 2025
Odpowiedź od Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Odpowiedź od Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Doświadczenie Trustpilot
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