Contacted my local store in Eton and talked to Zak who was very helpful. We talked through some options and he sent thought and quote with in 15 min. Very impressed with the service hence we ordered o... Zobacz więcej
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I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... Zobacz więcej
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Brilliant service from the staff at Eton Branch. Great communication and very helpful. So glad I ordered from Richer Sounds much more reassuring than an Amazon delivery being chucked over the gate
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Have been a Richer sounds fan all my life and have never been disappointed. Big thank you to Duncan for your excellent service and professional advice. Very happy with my new TV and next day delivery... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
40 High Street, SL4 6BD, Eton, Zjednoczone Królestwo
- 0333 900 0087
4,9
Doskonała
1 tys. recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Highly recommended!
16 kwietnia 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Great Company to deal with.
Bought two HiFi separates from Richer Sounds recently and extremely pleased with them.
Good support and quick delivery, plus a six year warranty! What's not to like.
13 kwietnia 2026
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review!
Over and above experience
We spoke to Alex about the LG G5 and he was very helpful. It was the information he gave that helped me decide to buy that television. The free sound bar was the icing on the cake. Duncan showed us how to make sure the picture and sound were in sync.
Delivery was within the time frame we were given, and the delivery company were excellent and kept us updated on the day of delivery. All in all I can't fault Richer Sounds and I'd have no hesitation in recommending them.
14 kwietnia 2026
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Richer poor delivery saved by excellent customer service
My order got pretty messed up in the delivery stage, a bit of a glitch in the courier companies system which I was unlucky to fall into. I was contacted by phone (hands down the best communication method for fixing issues) by Tom the Head of Richer customer Experience team), I have to say he really turned things around and stayed in contact until the delivery was made. I had given a low score due to the delivery service, but with the customer service shown by Tom I have amended this (and not at their request)
13 kwietnia 2026
Odpowiedź od Richer Sounds - Eton
I was genuinely concerned to learn of the disruption and frustration this experience caused. You’re absolutely right to expect far better from us, particularly when you’ve planned an installation around a specific delivery.
This order was badly let down by delivery issues from the outset, and while that sits with one of our courier partners, we accept full responsibility here, the buck stops firmly with us. I completely appreciate why the missed store delivery, shifting ETAs and lack of proactive contact caused wasted time and additional cost, which understandably isn’t acceptable.
I’d like to thank you publicly for agreeing to speak with me, and I understand the TV will be delivered today, although it’s disappointing that it took so much effort on your part to get there. I’ll be discussing your complaint with both the courier involved and our Logistics Director to ensure a thorough review takes place.
Hopefully you can see from your own previous experiences with us, and from the many positive reviews we receive, that issues like this are thankfully rare, but I’m very sorry for what happened on this occasion.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Best price I could find online for the genuine part.
Best price I could find online for the genuine part . Ordered the stylus on Sunday, it was delivered on Monday.
Absolute brilliant service. Will definitely use this store again.
12 kwietnia 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Absolutely amazing technical knowledge…
Absolutely amazing technical knowledge and providing customers with the best possible solution this service is not available from any other retailer out there they are the best otherwise I would not Shop there
8 kwietnia 2026
Odpowiedź od Richer Sounds - Eton
Thank you for your wonderful feedback
Very friendly and helpful staff
Very friendly and helpful staff. Have purchased from this company in the past and never had any problems or issues. My TV wasn’t in stock and had to be delivered, happy with the service provided and they were on time and put the TV where I asked them to. Happy with product so far as only been a few days.
3 kwietnia 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Great service from knowledgeable staff
Great service from knowledgeable staff, happy to support one of the few independent tech retailers still around. My item was not in stock but delivered very quickly.
29 marca 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic experience in the Eton store
Fantastic experience in the Eton store. Really good advice received. Unfortunately the delivery was a complete disaster, the first television should have arrived on Wednesday, I stayed in all day only to be told at 5:00 pm that there had been a system error and the delivery would not take place. I spoke to Zack at the Eton branch and he kindly arranged for a new delivery on Saturday. This was successful and we are now enjoying are new television
30 marca 2026
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review!
All good and easy
The process worked well from an initial telephone enquiry, to an on-line order and collection at the store. Great.
24 marca 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Kurt and Dunc were fantastic
Kurt and Dunc were fantastic, communications were proactive, relevant and informative. The deal they gave me was even better than hoped for and my TV arrived the next working day. As the old one had gone Kaput, this was very helpful.
22 marca 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review!
New stylus
Duncan was extremely helpful and managed to find a new stylus for my record deck which is over thirty years old. When I visited shop to collect it he was very helpful in showing me how to fit it. A pleasant shopping experience all round.
21 marca 2026
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review!
Fantastic service - very helpful
The staff were extremely helpful and that was important because I am not too clued up on the latest TVs and what they can achieve. I can fully recommend them.
19 marca 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The staff were friendly and…
The staff were friendly and professional - the shop was spotless and well organised
18 stycznia 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
The best customer service
Good products, good prices backed up by exceptional customer service.
I try never to buy anywhere else.
16 marca 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
5 star service and recommendations from James in Windsor branch!…
5 star service and recommendations from home visit, in store demonstrations, to swift delivery arrangements. Shout out to James!
13 marca 2026
Odpowiedź od Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and helpful advice
Friendly and helpful advice, no pushing to sell particular products. Came away with advice and a product. Worthy of 5*.
12 marca 2026
Odpowiedź od Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I can not fault your sales and service…
I can not fault your sales and service team as everything from enquiring about the television i was looking for to completion of my sale was first class.
And when I received my product broken your returns process was again excellent.
BUT
I would recommend that you maybe start delivering your products yourselves as DPD obviously do not take care as a priority.
My Brand new Samsung 55" tv arrived with a shattered screen and therefore has been returned to you and I am waiting for my full refund....
Kind regards.
10 marca 2026
Odpowiedź od Richer Sounds - Eton
Thank you for your review, although I was so disappointed that after such a positive experience initially, things had taken a turn. Whilst we do now have a small fleet of our own vans, which service a small number of local deliveries, and offer us far greater control over our service levels, we operate these alongside several nationwide couriers to ensure full UK coverage.
It appears the store colleague sent the TV in question direct from the branch via one of these in DPD, in a bid to get it to you quickly on a next day service; however it would have been better for a TV of this size to go via a bespoke courier, which although would have taken longer in this instance, would reduce the risk of any damage as it’s a dedicated two man service. I will raise this with the branch manager and his team as a training point asap.
In the meantime, I understand my colleague Paddy Hall has been in touch and that you have now successfully received the refund. I’m of course very sorry for the inconvenience caused and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
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