Richer Sounds - Edinburgh Recenzje 

2738
•
Wynik TrustScore: 5 na 5

4,9

1B Chambers Street, EH1 1HR Edinburgh, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Called the Edinburgh location and spoke with JACK who was very helpful and professional. Asked about difference in LG TV I was thinking about and the OLED and then purchased a good OLED and am so ple... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great service from Jamie and Bowie at the Edinburgh store. Had two auditioning sessions with no pressure to decide on anything and no attempt to veer me towards one product or another. Left with the c... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Bowie, a senior sales advisor in Edinburgh, spent some time with me discussing the OLED tv options available to me which I found very helpful. I ended up buying a 48'' LG with which I am pleased. The... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Approached quickly and in a friendly manner by Bowie, I explained my requirement and he explained the best options within my price range, then explained the product to me without force and gave me tim... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. również w kategorii:
  3. Sklep RTV
  4. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 1B Chambers Street, EH1 1HR, Edinburgh, Zjednoczone Królestwo

  • 0333 900 0026

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2738)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 562

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Not knowing much about sound bars had…

Not knowing much about sound bars had really helpful advice from staff at Richer Sounds. Selected item that fitted well with TV purchased 2018.
DHT-S517 perfect.
Delivery as selected. No problems.

16 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Really good to be able to talk with a…

Really good to be able to talk with a real expert advisor before making a big purchase. Very friendly advisor and brilliant customer service. The TV was everything I'd hoped for at a great price.

13 maja 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Good guidance & info from shop sales…

Good guidance & info from shop sales team.
Able to quickly find availability of product(s) suggested.
Delivery with only short delay, while the product OEM provided new stock to Richer Sounds.
Convenient delivery service with good communications

17 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Excellent Service - Richer Sounds (Edinburgh)

John from Richer Sounds (RS) Edinburgh was spot-on throughout the transaction and a pleasure to work with - an honest and helpful person. First order from RS but definately not the last. Their delivery service is worthy of a mention too which is first class. All-in-all a great experience. Thanks.

17 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

After 17 years with my 50” Panasonic TV…

After 17 years with my 50” Panasonic TV which has been great and still works, time for a change. The advice and service from John and Bowie at the Edinburgh shop was 5star plus in my opinion. I now have a 55” LG OLED which is just simply amazing. Highly recommend Richer Sounds for your next TV purchase, not only fantastic advice but also a fantastic price, actually better price than the usual High street names with a amazing 6years warranty for free with the TV, giving you peace of mind. Can’t say thank you enough to Richer Sounds. Great experience 👌👍

14 czerwca 2026
Opinia niezależna
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Great customer experience ordering a new LG TV Order

I like getting through to a salesperson promptly and finding their unbiased advice really helpful. I placed an order over the phone and it was completed in just a few minutes and the delivery and 6-year guarantee nicely outlined.

17 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thank you for your 5 star review!

Oceniono na 5 z 5

Helped me choose what was right for me.

Helped me choose what was right for me.
Very satisfied. And good price.

17 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Phone call to Richer Sounds to purchase Dvd/Blue Ray players.…

Phone call to Richer Sounds to purchase 2 Panasonic Dvd/Blu-ray players. Staff member very helpful during conversation. Dvd players arrived several days later. No hassle, no delays. Would definitely shop there again. Service and staff member excellent .

15 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Slick order process

Slick order process, great promotions from both Richer Sounds and the manufacturer all clearly labelled, and most importantly, the product arrived on time and in great condition. Delivery was seamless, straight to the room for unpacking and the only challenge was getting rid of the polystyrene the telly was protected by - big telly, lots of polystyrene! Great service from Richer Sounds all around.

26 maja 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Oceniono na 4 z 5

I ordered on line and collected the…

I ordered on line and collected the next day from the Edinburgh shop. All went very smoothly.
However, The actual unit I bought - Oakcastle DAB radio/cd - is not the best and has a design flaw: when the cd drawer is open it covers the button to close it.

14 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your review. I’m really pleased everything went smoothly with the order and collection from our Edinburgh store.

I’m sorry to hear about the issue with the CD drawer however. We’ll of course raise this feedback with the supplier, and we’ll also be in touch to see how we can help put things right for you.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Great knowledge great service

John was first class with great advice, gave me a good price. Was going to over spend on a new sub as my requirements were unique due to size heigh and open planned area. Took his advice on REL sub and it sounds great

13 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Proactive

Appreciated the proactive advice and support from John to get the right set up for me.

12 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Quality

Great help great price too.very helpful and even did a discount for me.excellent.

12 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Service at shop excellent

Service at shop excellent. Delivery, shocking!
Since the delivery however. I have received several apologies from the RS. Sale's Team, who could not have been more helpful.
The follow up calls, were namely from Paddy.
He listened carefully to the details of delivery and I felt very satisfied with his response.
I'm very pleased that I took the time to write a review and value the excellent feedback. Often in life now sadly, this is not the case.
Thank you Richer Sounds. You have elevated your customer service again to the level I expected.

9 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

I was genuinely sorry to read about the delivery aspect of your experience, especially as the service from the store colleagues left such a good impression, and offer my sincere apologies.

Having since spoken to you directly to investigate further via our customer service team, I'd like to thank you publicly for your time in allowing us to resolve this to your satisfaction and hope if you use us again you will be able to join the 98% of happy customers who review us positively on Trustpilot.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Excellent service as usual

Excellent service as usual, Many many years as a satisfied customer. The staff are both knowledgable and helpful with product advice.

11 czerwca 2026
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Can’t be beaten

Can’t be beaten, fantastic help picking the right gift.

15 maja 2026
Opinia niezależna
Logo Richer Sounds - Edinburgh

Odpowiedź od Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

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