Richer Sounds - Chester Recenzje 

2596
Wynik TrustScore: 5 na 5

4,9

15 Hoole Road, CH2 3NH Chester, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Experienced professional staff and manager... which in the modern world is not always on offer. Information on the product is clear and succinct.. and a fair pricing structure to back up the pro... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Nice to walk into a shop and talk with staff who know their subject. Bought a cd deck in the afternoon that wasn't in stock - it was delivered to my home the following morning. Great service..!

Reakcja na opinię

Oceniono na 5 z 5

When I phoned I got through to a human being, not a robot!! Very helpful and understanding of my problem. Faulty Hi-fi system replaced without any difficulty.

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 15 Hoole Road, CH2 3NH, Chester, Zjednoczone Królestwo

  • 0333 900 0063

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2596)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 803

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Friendly

Friendly, knowledgeable and free next day delivery, £10 cheaper than Amazon. Very satisfied.

9 marca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Excellent service

Excellent service, highly knowledgeable staff

7 marca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Product was standard/universal price

Product was standard/universal price, but Chester store staff were pleasant, helpful and knowledgeable.
Would definitely recommend.
March 2026.

9 marca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Excellent as always

Excellent friendlly, highly informative and unbiased information from Craig at Chester Richer Sounds.

It really helped us make a choice for mew turntable deck and active speakers which we could not have done on our own.

Absolutely delighted with the purchase

6 marca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Richer Sounds in Chester

Richer Sounds in Chester, are so helpful.
I needed to change my existing speaker cables for new ones, I needed help with my setup, to which I was shown the different connections on some of the speakers in the shop. And with there vast experience, I was able to connect up my Hi Fi with no problem.
Many Thanks to them

2 marca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 4 z 5

Refund arranged with courtesy

Online ordering and delivery was efficient and prompt. The sound quality of the product did not reach my expectations - I think its capabilities were over-stated. I returned the product to your Chester store where a refund was arranged with understanding and courtesy.

9 marca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for taking the time to leave us your feedback. We're sorry the product's sound quality was not what you expected of course but glad the return was handled with courtesy at our Chester store. If we can be of any more help whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Great service

Great service! Website wasn't working but got it sorted over the phone with the Chester office.

2 marca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thank you for your 5 star review!

Oceniono na 5 z 5

Experts simple as.

Always use Richer sounds Chester.
Unparalleled expertise in all aspects of entertainment apparatus.
We always leave the shop knowing we’ve been sold the best product possible.Experts

10 listopada 2025
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 4 z 5

Professional guidens when giveing…

Professional guidens when giveing advice on what you're looking for.

28 lutego 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for the great feedback, it's excellent to read that you got the advice you needed.

We hope all is well with the new purchase, but should you need any support of course please get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Lg Oled TV

Very good item, superb picture quality, colours are amazing.
Staff were very helpful and knowledgeable

27 lutego 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Nothing too much trouble

I had trouble buying on line because of my card, so i phoned the Chester branch and my order was completed within 5 minutes. Happy days 😉

25 lutego 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Upgrade without Breaking the Bank

Wanted to upgrade my stereo system without spending a fortune. Called Chester & talked to their support guy about Marantz amplifiers and CD players. I followed his advice & looked at a few before settling on a PM7000N amp & CD6007. After realising my vinyl player didn’t match the quality of the Marantz, had another chat with Chester support. An Argon TT-4MK2 was suggested. Wow, what a pleasure to listen to my, small but growing, vinyl collection. Thank you Chester Richer Sounds & for not breaking the bank with your recommendations

21 lutego 2026
Opinia niezależna
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Helpful advice in store

Very helpful and good advice from Ewan in store. Reasonable prices. Good quality guarantees and technical support

25 lutego 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Fantastic service and a even better price promise!

Fantastic service in person in the shop, the assistant helped me to understand the differences between oled and mini led TVs and gave a side by side visual demonstration - helping me to be confident in my decisions on purchase.

Signed up to VIP to get money off and rang the store just within the two weeks price promise period and got a refund of £90 as I'd seen it cheaper online!

Excellent all round - I'll be coming here again in the future without a doubt!

23 lutego 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thank you for your wonderful feedback

Oceniono na 5 z 5

THE BEST - customer service, price and advice

I rang the Chester store on Wednesday to check the tvs I wanted to view were in store, I spoke to Ewan who was very knowledgeable and helpful. I visited the store today and again it was Ewan who answered my many questions, demonstrated the products and highlighted pros and cons of each product based on the information I’d provided. I left the store with a friendly handshake, an LG G5 tv and arranged delivery for an LG 5.1 theatre system. Fantastic customer experience from the start and I was told he would provide a courtesy call next week to make sure theatre system was delivered and I was happy with products, 6 year warranty, 30 days no risk trial and free delivery. Great old school customer service and a pleasure to deal with, I felt like a valued customer which is extremely rarely these days. Thank you Ewan and Richer sounds…..amazing buying experience!

28 lutego 2026
Opinia niezależna
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Always excellent service with Richer Sounds

As always with Richer Sounds, service was helpful and friendly. Purchase made easy and delivery was quick and painless. Many thanks

19 lutego 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

OA1 DEAL

Ordered in store pm delivered pm next day. Great price and service +6yrs warranty

18 lutego 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Great experience

We had a great experience when choosing our new TV, Adam was very knowledgeable and had plenty of time in helping us make our decision, so thanks Adam much appreciated, delivery time was very fast.

17 lutego 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your great feedback and for supporting local business.

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