Richer Sounds - Chester Recenzje 

2592
Wynik TrustScore: 5 na 5

4,9

15 Hoole Road, CH2 3NH Chester, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Experienced professional staff and manager... which in the modern world is not always on offer. Information on the product is clear and succinct.. and a fair pricing structure to back up the pro... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who... Zobacz więcej

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Oceniono na 5 z 5

When I phoned I got through to a human being, not a robot!! Very helpful and understanding of my problem. Faulty Hi-fi system replaced without any difficulty.

Reakcja na opinię

Oceniono na 5 z 5

Very easy to order online. Good price and unlike other shops the DVD player came with all the necessary cables Very pleasant and helpful staff member told me my item was ready to collect from lo... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 15 Hoole Road, CH2 3NH, Chester, Zjednoczone Królestwo

  • 0333 900 0063

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2592)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 686

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Richer Sounds. First class service

After a lot of research, purchased the TCL 55c7k TV. Way better than my previous Samsung set in every respect. Have had it for a week now and still HUGELY IMPRESSED with the ultra-fine picture detail in particular. Brightness, colour and contrast as close to OLED quality as you could get, for a third of the cost. B&O sound very detailed, more than adequate. SIX YEAR guarantee for this set at no additional cost unlike other retailers, great price, fast free delivery, five stars for the excellent customer service, thank you Richer Sounds.

8 czerwca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Excellent service and very…

Excellent service and very knowledgeable and helpful staff.

Thanks

2 marca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Joe was helpful

Joe was helpful, patient, and understood the application I had for a portable projector....the product is awesome, thank you Joe, well recommended and the perfect item to meet my needs...thank you Joe, and thank you Richer Sounds...spoke to Joe at 4pm, next morning I was setting the projector up (sent by mail order). :)

11 czerwca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Helpful Jon

Jon, the Asst Manager gave us great advice and sold us a brilliant to. Couldn’t be happier

9 czerwca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

10 outta 10 service

My dali opticon 6 n vokal mk2 arrived today!
Im in love with the setup and i cant praise chester store mangers Chris enough... super friendly, very professional... helped me out every step of the way. Wish more companies treated customers as good as richer sounds! 10 outta 10

16 czerwca 2026
Opinia niezależna
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thank you for your wonderful feedback

Oceniono na 5 z 5

Ewan was very helpful and responded…

Ewan was very helpful and responded quickly to our email which included our specific criteria for a 55" TV.
We visited the shop and found him to be very personable and extremely knowledgeable and he was able to identify a model which met our criteria and price. The TV and stand was delivered next day to the store

8 czerwca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thank you for your wonderful feedback

Oceniono na 5 z 5

Excellent value for money and customer service

Excellent value for money. My call (with Euan) was delightful- he was really and helpful, funny too. He explained everything carefully and in detail. The TV (and subsequently a stand, ordered separately) arrived on the day planned. I'll use Richer Sounds again when the need arises.

5 czerwca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

I must say I have never felt so…

I must say I have never felt so welcomed in a shop like this before the staff were absolutely so helpful in helping me with my purchase of a new TV I highly recommend there help was amazing and they even carried my purchase to my house

5 czerwca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Excellent service

Excellent service, thank you

5 czerwca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

The only retailer you should visit!

The most important thing with HiFi and AV is visiting a retailer who knows what they're talking about with comprehensive in-depth knowledge and key - patience in putting up with Joe Blogg public who think they might know everything - but actually don't! This makes Richer Sounds rather special in this regard. In my local store in Chester - they also have a great sense of humour, always smile and willing to help with any queries you may have. It's the type of place you'll always come first and delivery is superb - which is great as once you've ordered your piece of kit - you want it quickly. Their highly competitive prices and service are second to none, but there's nothing more exciting than going into the shop itself. I love Richer Sounds and have been purchasing off them for many years. Go on - treat yourself!

2 czerwca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

LG TV

Staff member Jo in the Chester store was very helpful answering all my inquiry questions and made my order a lot easier. And a few days later after making my mind up I placed my order with him. Top marks!

1 czerwca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Helpful on the telephone & very easy to…

Helpful on the telephone & very easy to order product online. Extremely quick dispatch & delivery.

1 czerwca 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Fantastic service on the order of an LG…

Fantastic service on the order of an LG tv. Not only was a cheaper offer elsewhere price matched but the delivery I wanted was also reduced too.
The whole process from order to delivery was simple and painless and the new tv is wonderful. Thank you!

30 maja 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thank you for your wonderful feedback

Oceniono na 5 z 5

Good product.

Quick safe delivery. Helpful sound advice from Craig at Chester. Product works very well. Easy to operate and sound transmission of high quality. Not over expensive.

29 maja 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Purchased a 65" Hisense TV and Hisense…

Purchased a 65" Hisense TV and Hisense AX3120Q soundbar from the Chester store. Ordering and delivery was seamless great service. On installation there was a problem with the soundbar. I rang the store expecting a fight on my hands, not at all, we can exchange it or sort something else out even though I didn't have the packaging. I went to the store and it was exchanged. Got home and it all worked as it should so very pleased. I have to say I was blown away by the customer service you wouldn't get that service at any other retailer. Well done to the team in Chester highly recommended.

4 czerwca 2026
Opinia niezależna
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Exemplary

Had the pleasure of buying a few bits from the Chester store recently. The service I had from Ewan was exemplary. His general approach to customer service, his knowledge and overall willingness to help was faultless. I dont often write reviews but this one is worthy without a doubt. Wouldn't hesitate to recommend Ewan and the team at Chester. Thank you

5 czerwca 2026
Opinia niezależna
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Fantastic service

Fantastic service. Well informed staff and incredibly helpful at tailoring your needs and price range to the correct product. Would always buy electrical equipment off them rather than online.

23 maja 2026
Logo Richer Sounds - Chester

Odpowiedź od Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

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