Richer Sounds - Cheltenham Recenzje 

2029
Wynik TrustScore: 5 na 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 31 High Street, GL50 1DX, Cheltenham, Zjednoczone Królestwo

  • 0333 900 0057

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(2029)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 849

Napisz recenzję
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Oceniono na 5 z 5

Buying is very easy with knowledgeable…

Buying is very easy with knowledgeable staff. Delivery was quick and the whole experience was very easy as always. Prices are good and some were much cheaper than local and big stores.
Have used Cheltenham branch for many years and would use again next time I buy.

19 maja 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Friendly and knowledgeable service

Friendly and knowledgeable service. Item was not in stock but the store order for us and phoned the next day when it arrived.

19 maja 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

The staff in Cheltenham: Excellent

The staff in Cheltenham was quite knowledgeable and very attentive. Very pleased with both the service and the quality of the products they carry (Focal).

11 lipca 2025
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Odpowiedź od Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Purchased an LG OLED65G6

Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team.
This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excellent.

13 maja 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Open box bargain

I popped in having had them reserve an open box item for me over the phone and it was put aside for me as expected.
The item was brand new, just an opened box so a great saving over the already great priced new item.
The staff were very helpful as always and a pleasure to deal with.
Richer Sounds are perhaps the only company I still wholeheartedly recommend after being a customer for many years!

12 maja 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Richer Sounds always offer great advice…

Richer Sounds always offer great advice and service. My Marantz and Monitor Audio order was no exception. The items were delivered in perfect condition within two days of placing my order on a Sunday.

10 maja 2026
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Odpowiedź od Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

I ordered aPhilips record player online…

I ordered aPhilips record player online and it was delivered to a Richer Sounds shop within three days from where I collected it. Staff at the shop were polite and helpful which added unto excellent service.

9 maja 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Couldn't be more helpful

Couldn't be more helpful. Spoke to Amanda and Luke who were both friendly and knowledgeable.

9 maja 2026
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Odpowiedź od Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Great staff and product range, very competitive prices too

Very helpful and knowledgeable staff. They tried hard to make sure the television was right for me and satisfied my needs.
The Samsung oled tv is an amazing product, a fabulous picture and the set looks terrific too.
TV Samsung qe48s90f

7 maja 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Oceniono na 3 z 5

The product was not properly described

The product was not properly described. I was assured I would have a full wireless system so i was disappointed to find that I had a cable linking the two rear speakers.

I don’t blame the staff in Cheltenham for this – they were extremely helpful as always. It’s more the fact that Samsung poorly describe their products.

7 maja 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thank you for your feedback, although I was of course sorry that you weren't completely happy with the product.

I've spoken directly with the store team who I understand have since contacted you to arrange exchange or refund, but your preference was to keep the unit. I will of course pass your comments to the supplier, and run through the issue with the colleagues so they can try and avoid a similar misunderstanding in the future.

Of course if you would like to discuss this further at all please do get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Excellent customer service and a great…

Excellent customer service and a great bargain. Shout out to Ben at cheltenham

6 maja 2026
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Odpowiedź od Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Very pleased with Ruark R3S purchase

After looking online I decided I wanted a Ruark R3S in grey colour. I went to my local Richer Sounds in Cheltenham as their price was identical to other retailers (online or store) and I was able to not only see the unit but also listen to how it sounded. The staff were friendly and efficient; they did not have the grey option in stock but the assistant tracked down a unit at another branch for delivery. Free delivery via DPD took three days. Overall, I am very pleased with the R3S and the service I received from Richer Sounds.

5 maja 2026
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Odpowiedź od Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Good customer service

Good customer service

3 maja 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

i have been coming for 25 odd years

i have been coming for 25 odd years. always an impeccable service, and post-sale support

29 kwietnia 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Richer Sounds are a great company to…

Richer Sounds are a great company to use.
I had to give back word on a purchase I was making. They sorted out a refund with no hassle at all.

1 maja 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

My tv went wrong sent me a loan tv and…

My tv went wrong sent me a loan tv and got it sorted in just over a week thank you that extra year you give people saved me that’s why I always buy from richer sounds

1 maja 2026
Logo Richer Sounds - Cheltenham

Odpowiedź od Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

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