Richer Sounds - Cambridge Recenzje 

1710
Wynik TrustScore: 5 na 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I rang to check that the headphones I wanted were in stock so I could check if they were ok A very helpful member of staff arranged to get them in. When I arrived, they had been charged and softw... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 25 Hills Road, CB2 1NW, Cambridge, Zjednoczone Królestwo

  • 0333 900 0053

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1710)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 895

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Efficient and helpful

6 stycznia 2026
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 2 z 5

Great guys in the shop but didnt follow…

Great guys in the shop but didnt follow up on my order as rhey admitted they forgot.
Hence the low score...
Poor show Cambridge branch

2 stycznia 2026
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thank you for your feedback although I was of course disappointed to read your feedback. Having spoken to the store they completely held their hands up to physically requesting your special order from the supplier several days after it was agreed between you. Fortunately this didn't affect lead times, but they need a better system for following these things up which I will help implement.

In the meantime I'm pleased to say that Paddy Hall from our customer service team has since been in touch with you to resolve things and that you confirmed to him you were now completely satisfied.

Of course if I can be of any more help to you do let me know, hopefully if you use us again you will be one of the 98% of customers who review us positively on Trustpilot..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Unhurried audition of the equipment

I was given plenty of time to listen to amplifier so I could make a decision. It wasn't an expensive amp I couldn't have complained if the session was half as long.
But try to solve the static problem! I was getting enormous sparks, some sort of earthing must be possible

2 stycznia 2026
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Very good service

Excellent communication re: delivery and very prompt delivery. Our television arrived 5 days earlier than the original delivery date!

2 stycznia 2026
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Odpowiedź od Richer Sounds - Cambridge

Thank you for your 5 star review!

Oceniono na 5 z 5

Great advice

Great advice. Wanted a good sound quality home theatre system to go with Yamaha rear speakers we already have.
Paul recommended Marantz cinema 50 and after a demo we chose oberon 5's and centre speaker to match. All work well together and sound is excellent with clear vocals and deep bass.
Considering adding a sub in the near future and Paul recommended the Rel T5x to match the oberons.

30 grudnia 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Very helpful advice and simple ordering…

Very helpful advice and simple ordering process.
After an in-store visit and chat, Olivia managed the follow up phone call and order which was simplicity in itself - and promotional discounts were applied without having to ask!

29 grudnia 2025
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Odpowiedź od Richer Sounds - Cambridge

Thank you for your 5 star review!

Oceniono na 5 z 5

Great experience

Great experience, as it is every time. I was given the time I needed to test the amp in the demo room, and also got prompt replies to my enquiries (big thanks to the store staff for the help and for putting up with me through what I think was a pretty loud demo). Love the new Roksan Atessa.

29 grudnia 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

I really appreciate the free advice…

I really appreciate the free advice that you get in the stores from the enthusiastic team

29 grudnia 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Easy to use website

Easy to use website, chose delivery to store. Staff really polite and friendly.

26 grudnia 2025
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Odpowiedź od Richer Sounds - Cambridge

Thank you for your wonderful feedback

Oceniono na 5 z 5

Simply cannot fault this company

Simply cannot fault this company. Dealt with them several times throughout the years and they are always the most fuss-free, easy to deal with company. The staff are always friendly, and they actually know what they are talking about. Very refreshing that they train / employ actual experts to sell their products. I’ve dealt with many many different salespeople throughout the years and Richer Sounds always come out on top.

26 grudnia 2025
Opinia niezależna
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

The customer service complete with…

The customer service complete with friendly and helpful advice is why I prefer to shop at the Richer Sounds - Cambridge branch.
The staff are very professional and knowledgeable so that I know any questions I have will always be answered accurately.
My most recent purchase in November was a Mitchell and Brown TV JB-24DVD1811ST and this fulfilled all my needs as a TV to wall-mount in my bedroom. As advertised, the picture quality is excellent!

4 listopada 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

I went into the Cambridge store to buy headphones and I had a nice experience

I went into the Cambridge store to buy E11C in ear headphones and made my purchase. All perfectly straightforward. Thank you. I’m ready to upgrade my TV options so I sought and easily achieved a conversation on what’s the latest popular size of TV screen, options on siting, size of support table, stands etc. I’m inexperienced in this regard but was treated with respect and good humour, obviously an appropriate two way exchange on the humour. A pleasant experience in my day and I made a promise to return in the early New Year to arrange a purchase. I will be doing that and look forward to it.

13 grudnia 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Excellent service and advice

The staff at the Cambridge shop were really helpful and helped me choose my new speakers. They assisted in the set up both on the phone and in the store with my turntable. Friendly and a really good service all round. Thank you.

14 grudnia 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thank you for your 5 star review!

Oceniono na 5 z 5

Well informed and very helpful staff.

Well informed and very helpful staff.
Quote and payment system was easy to navigate, to arrange home delivery.
Slick and stress free logistics process.

15 grudnia 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Pit Stop TV replacement.

Visited on a Sunday to replace a failing TV, ideally with something with a better picture clarity. Was in and out in 20 minutes, all questions answered and with what has turned out to be a vastly improved TV for Christmas. Bravo!

14 grudnia 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Knowledgeable Staff

Knowledgeable Staff. Friendly. helped me to make a great decision

14 grudnia 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Knowledgeable and informative

Knowledgeable and informative, told me exactly what I needed to know and which product I needed and it was ordered over the phone and arrived a 2 days. Excellent service.

13 grudnia 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Exceptional service/Friendly People

I bought a TV & soundbar from the Cambridge store, the service was top-notch, the people were very kind and friendly and I got the best price. Thank you!

24 listopada 2025
Logo Richer Sounds - Cambridge

Odpowiedź od Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

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