My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... Zobacz więcej
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always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... Zobacz więcej
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Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... Zobacz więcej
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Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and class... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
143 Whiteladies Road, BS8 2QB, Bristol, Zjednoczone Królestwo
- 0333 900 0024
4,9
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Delivery drivers need to be more…
Delivery drivers need to be more careful, (two separate occasions) but apart from that very happy. I’ll just go to store to get my next speakers
19 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for taking the time to leave us your feedback, although apologies you had difficulties with delivery which we'll review with the separate couriers used.
The Customer Experience team
Purchasing a surround sound system
Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had purchased a complete surround sound system, although I had spent a little more than I expected, the sound was astonishing and I'm more than pleased with it.
I have previously brought equipment from Richer Sounds and I have never been disappointed, I would always recommend them.
Thank you
30 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
Staff are always helpful
Staff are always helpful, knowledgeable and great people to communicate with.
30 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Easy to order
Easy to order, click and collect. Staff are always friendly and helpful.
29 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good service
Good service, competitive price, excellent delivery and courtesy call.
TV is fab.
22 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for your great feedback and for supporting local business.
Odpowiedź od Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Was very helpful and polite staff
27 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Arcam A25 - Excellent amplifier and excellent service!
Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and classier than my old amp and the on board DAC is a step up compared to my Wiim Ultra, vinyl also sounds lovely through the new amp. The service from Jonathon was top notch, not only did he sort a very quick dispatch, he also offered the amp at a very competitive price and the follow up call to see if I was happy with my purchase was a nice touch also. Excellent as always from the Richer Sounds team.
26 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Joe was excellent.
Joe was excellent.
Bought just what we needed with our VIP discount, an amplifier for my colleague and a very nice new technics direct drive turntable.
Excellent service, and excellent price.
25 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I dealt with Noah on this occasion and…
I dealt with Noah on this occasion and he was brillant. You always get superb advice ,help and support from the Richers colleagues , world class service always.
I have been shopping with them for 42 years ...no need to go anywhere else, a great experience always.
24 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
Stewart Gudge July 26
Attention and knowledge of products. Plus sales ability to properly identify our requirements.
25 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
The staff members I dealt with didn’t…
The staff members I dealt with didn’t seem that interested with my purchase once they found out I was only in the market for cheap small tv .
24 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thank you for leaving your feedback, although it's of course disappointing that you didn't find the team engaged with you as they should. I will investigate with them, along with making it clear that we expect the same level of positive interaction across the board with all customers, and our customer service team will also contact you to follow up..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Friendly staff with good knowledge for…
Friendly staff with good knowledge for the products on offer.
After sales are good and instructive.
Very helpful.
17 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The team at Bristol were brilliant and…
The team at Bristol were brilliant and quickly answered my questions before taking my order. They also followed up with a curtesy call to see if the installers had been in touch.
19 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
The staff did not address my questions…
The staff did not address my questions as to the items suitabilty for my requirements.
I therefore cancelled the order amd received a refund.
I will be buying a TV stand elsewhere.
17 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
I'm really sorry to read you didn't get the help you needed when ordering your TV stand from us, which is obviously disappointing, particularly for a product like a TV stand where we’d normally be able to offer clear and straightforward guidance.
We’ve attempted to contact you by both phone and email to better understand what information was missing and how we can help, but haven’t been able to reach you so far. If you’re still open to it, we’d really welcome the chance to speak with you and see if we can assist further, so please do get in touch..
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very helpful and professional.
15 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service. No messing about. Order completed quickly and delivered to store. You might pay a little more but you know where you stand with this company.
13 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
Extremely knowledgeable extremely…
Extremely knowledgeable extremely helpful beats the larger electronic stores
14 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
Answered all my questions knowledgably…
Answered all my questions knowledgably and professionally.
Mark extremely helpful and helped me decide which TV suited my needs and wishes best.
13 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
All very good
Phone call was friendly and helpful.They had what I wanted. Delivery was very quick. Stylus works perfectly.
12 czerwca 2026
Odpowiedź od Richer Sounds - Bristol
Thank you for your 5 star review!
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