Millets - Brighton Recenzje 

302
Wynik TrustScore: 5 na 5

5,0

Unit 3, Air Street, BN1 3FB Brighton, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The shoes I ordered were delivered very quickly by Royal Mail. I was kept well informed of the delivery process by Millets.

Reakcja na opinię

Oceniono na 4 z 5

Helpful, patient staff. Sadly didn’t have 1/2 sizes so didn’t purchase what I went for but found other items to buy instead. I did write a review berating that I was not awarded my ‘BLUELIGHT’ discou... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Both members of staff in today were super helpful, kind, and knowledgeable. I’ve shopped at the Brighton Millets several times and honestly it’s always a great experience. Whether it’s knowledge aroun... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was looking for a decent walking boot and Mike at the Brighton Millets really knew his stuff. He provided a customised service asking the right questions to determine my needs and then made some ex... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z odzieżą aktywną
  3. Sklep z walizkami i torbami
  4. Sklep turystyczny

O Millets - Brighton

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • Unit 3, Air Street, BN1 3FB, Brighton, Zjednoczone Królestwo

  • 01273 964665

5,0

Doskonała

Wynik TrustScore: 5 na 5

302 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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5,0

Wszystkie recenzje

(302)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5230

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Oceniono na 5 z 5

Our tent had broken on holiday and…

Our tent had broken on holiday and James was super helpful choosing the right one for the rest of our holiday, he also helped my husband find some good trek shoes within our budget.

23 sierpnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Oceniono na 5 z 5

James was very helpful and professional

James was very helpful and professional

22 sierpnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Oceniono na 5 z 5

Nice outdoor shop

Nice shop, good choice and advice. Students discount was cherry on top of the cake! We recommend 👌

17 sierpnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Oceniono na 5 z 5

Great service buying new waterproof over trousers

I bought new waterproof over trousers which were great value and both breathable and waterproof. They fitted well and looked good. All the sale staff who helped me were great and the whole experience at the shop was positive.
Thanks also to Sales Rep: 006 who kindly reminded me that I had left the new waterproofs behind as I went to leave the shop!

14 sierpnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Oceniono na 5 z 5

Mike was amazing so helpful and let me…

Mike was amazing so helpful and let me look at various different shows before I purchased the ones I liked. Thanks

14 sierpnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Oceniono na 5 z 5

I visited the Millets in Brighton today…

I visited the Millets in Brighton today and liked it so much I decided to do a review. The store looked great, the staff were nice, especially Steve who was very helpful. They answered all of my questions and I bought a great pair of hiking boots. 10 out of 10!

10 sierpnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Oceniono na 5 z 5

Great service

Great service, Alfie was polite friendly and very helpful. He had very good product knowledge and was able to advise me which of the wide choice of brands would suit me best. I'm very happy with my purchase of Merrell walking boots, light, comfortable and a great fit. Wins all round!
Simon Johnson

31 maja 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Oceniono na 5 z 5

I was served by a very helpful lady…

I was served by a very helpful lady called Alina in the Brighton store. I am very pleased with the purchase and her assistance.

31 maja 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Oceniono na 5 z 5

Excellent service from Jude

Excellent service from Jude; helpful, knowledgeable and friendly.

23 maja 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Oceniono na 5 z 5

I had an amazing experience at Millets

I had an amazing experience at Millets. I was served by Mike and he found me the perfect shoes and gave me lots of advice about hiking around Brighton as I have just moved here. Thanks team!

22 maja 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Oceniono na 5 z 5

A fantastic experience!

I had a great experience at Millets in Brighton. I was served by Jara and he was so helpful. He was knowledgeable and was able to help me find exactly what I needed. Thank you!

22 kwietnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Oceniono na 5 z 5

For The Brighton Air St Store

For The Brighton Air St Store, BN1. It's a delayed review as just found the qr code ticket with staff names in a book, sorry. I bought a rain Mac last year there. And needed to write here that the 2 staff members Jara & Jess were absolutely fantastic! The day I needed this jacket, both these members of staff were so helpful despite my conflicted decision making at the time. They had kindness, understanding and great patients. Excellent standard of customer service skills from them. (It's always important to me to write how brilliant people are rather than complain, it's important to do this when/if necessary.) That day Jara & Jess made me feel so happy with service & purchase. They were a great team. Sorry for delay in writing this up...better late than never eh 😉

3 października 2023
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Oceniono na 5 z 5

They accepted to changed

Thank so much, Dannie, much for accepting the exchange of the defective shoes I bought months ago

20 kwietnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Oceniono na 5 z 5

Great experience

Jara was very helpful and knowledgeable in finding me a pair of boots suitable for my adventure. Thank you.

8 kwietnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Oceniono na 5 z 5

Very friendly and helpful staff

Damon was extremely friendly and pleasant to deal with. He and his colleague helped me return a pair of waterproof gloves that were too small at order a new pair to my house from their website. All in all a very smooth experience.

9 kwietnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Oceniono na 5 z 5

So impressed with Team at Brighton

So impressed with Team at Brighton - A special thanks to Connor and Dannie who have expedited an exchange. No question - I have been provided with a new pair of walking boots in double quick time. I couldn't be happier - a really good exoerience.

7 kwietnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Oceniono na 5 z 5

Great customer service from Jason

Shopping for replacement insoles, Jason was super helpful. Guided me through the available choices, let me try them in my shoes. He was very helpful and he made me feel valued as a customer. Very happy chap! Great customer service.

3 kwietnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Oceniono na 5 z 5

Dannie @ Millets Brighton delivered customer service perfection!

I was in search of waterproof clothing for my daughter. She’s in that in between stage of growth so it could have been a frustrating shopping trip. Dannie at Millets in Brighton was amazing. He got the brief and helped my daughter with various sizes of clothing; searching through stock out back to find the right fit.
We found the perfect jacket in store. The correct sized trousers weren’t there, but Dannie had them sent to my house with two days…perfect timing! A great team and brilliant service.

1 kwietnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Oceniono na 5 z 5

Really helpful member of staff

Really helpful member of staff, Mike in the Brighton branch .
Nothing too much trouble to help me find the best light rain jacket for my grandson. .
Kind , helpful & professional & polite .
Thankyou very much

3 kwietnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Oceniono na 5 z 5

Great customer service from Danny…

I was served in the Brighton branch today by Dannie, who was very helpful and attentive.
Thanks Dannie

1 kwietnia 2024
Opinia niezależna
Logo Millets - Brighton

Odpowiedź od Millets - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

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