Hippo Motor Group Recenzje 

One piece of advice I would now give anyone having significant work carried out by Hippo Motor Group: ask in writing beforehand for full contemporaneous repair records to be created, retained and supplied to you.

Following a major turbo repair to our Range Rover Sport, I repeatedly requested the underlying documentation. What I eventually received was a basic job sheet listing a turbocharger, oil and a hose, plus the turbo supplier invoice.

Hippo subsequently confirmed that no technician notes, diagnostic records or photographs exist.

For a major mechanical repair, I find that extraordinary.

More concerningly, I have now seen a review from a Citroën C5 X customer describing a remarkably similar experience. After raising paintwork defects and questioning a Ceramic Coat product he had paid for, he says Hippo confirmed it held no separate PDI/checklist, preparation records, technician notes or pre-handover photographs. Regarding the Ceramic Coat, he says there were no technician application records, photographs, application checklist, product records or applicator details.

Two different vehicles and very different types of work, but a strikingly similar issue: when detailed contemporaneous evidence of work is subsequently requested, apparently very little exists.

I am not alleging records were deliberately withheld or not created. But customers should not assume detailed records will be available afterwards if something goes wrong.

There is also an important issue Hippo has still not answered.

Hippo privately told us collection of our rejected vehicle would proceed “should the proposed settlement offer be accepted and agreement reached between the parties.” It subsequently stated that collection would proceed while the financial dispute was dealt with separately.

I specifically asked Hippo to explain this apparent contradiction.

Hippo has not responded to that question, yet since it was raised has continued responding to positive Trustpilot reviews.

I would still welcome an explanation.

My advice to customers is simple: get the requirement for detailed repair and diagnostic records in writing before Hippo carries out substantial work on your vehicle.

Alan was great! He explained everything regarding the car to my mother and what other documents we needed to complete. My mom was so happy with the service she’s received from Hippo!

Matt K listened to what we wanted. We looked at 5 cars, then decided to test drive 1, which we bought. There was no pressure from him to make a decision straight away. We arranged a time to collect our new car and part exchange our old car. Josh showed us around our new car. He then went through the payment. Very easy. I would highly recommend them and Hippo

I came with my dad to collect his new vehicle. We were extremely early, but Liam shown us to the car to have a look around whilst he got our paperwork.
He then helped my dad (who has dyslexia) slowly explaining the different options of warranty cover and as my dad couldn't decide on the day, has arranged to call back and wrote it in his diary.
His customer service skills were excellent.
He made us at ease with a bit of banter.
He answered my dad's questions as best he could which is all anyone could ask.

Purchased a car from hippo Raphael was our sales person who took care of the whole process from start to vehicle collection.The vehicle was in hippos Blackburn site Raphael got it moved to Peterborough site as we don't live far from Peterborough all the paperwork was processed with ease it was a most enjoyable experience would not hesitate to recommend hippo moter group.

Josh was excellent, handover really easy, thank you hippo and team

Matt was a star !
Listed to us waffling on, explained everything clearly and concisely - would not hesitate to recommend Hippo and Matt - thank you so much !

Matt was really helpful, any queries we had were answered quickly. Thanks for your help.

Hippo was amazing to deal with, especially Josh in the peterbourgh store who made me feel at ease with the whole process and very professional. Also James and Alex from the Blackburn branch who where so helpful ad accommodating even while I was away in Spain and got me the deal I wanted. All in all an incredible company to deal with and will be definitely coming back again.

Great service from Matt & Jacob, highly recommended

Great experience with Akeem and Josh. Very professional, helpful and attentive to all the things we needed with a car!
Highly recommend

I purchased a Citroën C5 X from Hippo Motor Group for £15,050 and travelled around 200 miles to collect it.

Unfortunately, I identified multiple cosmetic defects immediately on collection, including scratches/scuffing and a significant cluster of paint damage. I raised these with Hippo before leaving and the vehicle was taken away for an attempted repair. The issues were not properly resolved.

Hippo initially offered £50 towards a buff and polish and later offered £200 as a goodwill gesture. The damage ultimately required two panels to be professionally resprayed, which I had to arrange using my own protection cover.

What has really disappointed me is the investigation afterwards. Hippo relied on its vehicle inspection when rejecting my complaint, yet the VHC supplied to me records the relevant bodywork and doors as “OK” and does not record the scratches I reported.

I requested the underlying inspection and preparation evidence through a DSAR. Hippo subsequently confirmed that it does not hold a separate 130-point checklist/PDI, additional preparation records, technician notes, pre-handover photographs or a separate audit trail beyond the VHC.

I also paid for Ceramic Coat protection. After questioning whether it was actually applied, Hippo eventually provided a certificate recording an application date. However, when I asked for the underlying evidence of the physical application, I was told they don’t hold technician application records, photographs, application checklists, product records, applicator details or a panel-by-panel application record.

This is particularly concerning because the Ceramic Coat documentation states that pre-existing paintwork marks and blemishes are excluded from the guarantee. Hippo’s position is that the defects were already present before collection, so I have legitimate questions about the condition of the paintwork when the coating was supposedly applied and what protection I actually received.

I’m not saying the coating definitely wasn’t applied. My concern is that I paid for a professional product and there appears to be very little underlying evidence of the work actually carried out.

This has been my first experience buying a car from Hippo and, unfortunately, it has left me extremely disappointed and questioning whether I would ever purchase from them again.

My experience has been that once something goes wrong, getting clear evidence-based answers is extremely difficult. I expected much better from a large motor group.

I am now taking the matter through the appropriate independent complaint process.

Every thing was 5star service from the finance to the delivery driver alan.i would definitely recommend

From start to finish it has been great. Easy service, picked the car up and Liam was absolutely brilliant, left no stone unturned. Great credit to Hippo group.

Garry was very professional and a very lovely man

This has been the easiest experience. Matt and Catalina have been absolutely lovely and have made sure that the process went smoothly. Thank you so much!

Matt at Peterborough branch on picking up my new car , nothing but helpful and informative, really appreciate the good vibes and easy exchange on picking up my new car. So again thank you very much.

Kieran

Fantastic experience from beginning to end.
Big thanks to Lewis and Matt for the excellent communication and making the expunge simple and easy.

Great service Liam made the process very easy would highly recommend

Very helpful customer service from Morgan who sorted out warranty claim and was very responsive.