The staff in the Workington branch are ALWAYS so helpful! I went in looking for a break in Kraków just last week, gave Clare my brief and just left her to it. We're now counting down the days till we... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
All the staff were very friendly and welcoming. We dealt with Gayle and she was brilliant. Very knowledgeable and helpful. She made the whole process so easy for us (holiday, airport parking, travel m... Zobacz więcej
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Just got back from 10 amazing days at Catalonia playa mamora in Cancun Mexico, advised to us by Laura from Hay's Travel, we went in not knowing what we wanted but knowing we wanted something special f... Zobacz więcej
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Rachel the Manager Hays Travel Workington always goes the extra mile to find us a holiday and to date she has never failed to find us an excellent one. She will take all the time we need until she fin... Zobacz więcej
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Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
35 Murray Road, CA14 2AB, Workington, Zjednoczone Królestwo
- 01900837909
4,9
Doskonała
582 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic service as always with Rachel…
Fantastic service as always with Rachel and her team. Fabulous!!!!
7 lipca 2026
Odpowiedź od Hays Travel - Workington
Thank you so much Rach - It's always a pleasure to look after you all. See you again soon, Rach :)
Customers be very aware! Disabled customer and general public.
Book a holiday in Jan 26 through our local Hays Travel-Workington Cumbria.Iam a disabled person-mobilty/walking.Booked everything to accommodated my disability-Flights/hotels/cruise ship cabin/transfers.
This is 4 months in advance.Double checked everything was in place every month before our holiday.
Told by email and verbally from our local Hays everything was covered for my disability.
3 weeks before the holiday told that the additional needs cabin had not been booked through the cruise line by Hays Travel.
We communicated with them to ask why.
Response it had not been picked up locally or at head office Manchester.
The holiday was cancelled by Hays Travel uk.
No reason-
Out of pocket for all our:-
time off/travel/excursions/hotels/hire/additional needs service.
Do not use this Travel company!
They do not check the itinerary of the customer.
Nobody senior is checking the requirements of the customer.
None existent communication.
CUSTOMER BEWARE THIS COMPANY IS NOT SUPPLYING A BASIC SERVICE.
FAILURE TO SUPPLY BASIC BUSINESS PRACTICE.
SERIOUSLY CONSIDER OTHER HIGH QAULITY SUPPLIERS BEFORE THIS POOR PERFORMING COMPANY!
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Hays Travel - Workington
Good morning David,
I am very sorry to hear of your experience and can completely understand why you would feel disappointed and frustrated.
Could you please send further details, including your HAY reference number, to online.support@hays-travel.co.uk so we can look into this further for you.
Thank you for bringing this to our attention.
Kind regards,
Rebekah
Odpowiedź od Hays Travel - Workington
Thank you for your kind words - we really appreciate it. See you again soon, Rachel
Odpowiedź od Hays Travel - Workington
Good Morning , thank you so much for your lovely feedback . This is very much appreciated 😊
Aiden was brillient spent the time to…
Aiden was brillient spent the time to explain many options and was very professional
1 lipca 2026
Odpowiedź od Hays Travel - Workington
Aiden will be thrilled to hear this. Thank you for recognising his professionalism and the time he spent helping you — feedback like yours really matters.
Rachel, manager
Great staff
All the shop staff were very helpful & friendly. They got everything sorted, and gave us some good advice.
1 lipca 2026
Odpowiedź od Hays Travel - Workington
Thank you so much for your lovely review — it truly means a lot to us.
We’re delighted to hear that our team were helpful, friendly, and able to get everything sorted for you. The staff take real pride in offering clear, useful advice, so knowing it made a difference to your visit is incredibly rewarding.
If there’s ever anything more we can do to support you, or if you’d like to share further feedback, we’re always here and happy to help. Rachel
Excellent service
Excellent service. Didn’t feel rushed and took the time to explain things and other options available. Very polite and knowledgeable
29 czerwca 2026
Odpowiedź od Hays Travel - Workington
Hi Colette. Thank you very for your amazing feedback. it was a pleasure to help book your Fjords Cruise for you. Look forward to seeing you again in store. Many Thanks Aidan :)
Fabulous staff in Workington!
The staff in the Workington branch are ALWAYS so helpful! I went in looking for a break in Kraków just last week, gave Clare my brief and just left her to it. We're now counting down the days till we get there! Seamless booking, including our excursion to Auschwitz. We wouldn't book with anyone else now 🙂
19 czerwca 2026
Odpowiedź od Hays Travel - Workington
Thank you so much for your lovely review! It was a pleasure putting your Kraków trip together, and I’m thrilled you’re counting down the days. Have an amazing time — can’t wait to help with the next one. Clare :)
Always made to feel welcome friendly…
Always made to feel welcome friendly and go the extra mile to help provide the perfect holiday. Rachel is excellent great knowledge and experience.
24 czerwca 2026
Odpowiedź od Hays Travel - Workington
Thank you so much for taking the time to leave me such a lovely review - I really appreciate it :) Have a wonderful time away. Rachel
Always get a really great service from…
Always get a really great service from Hays Workington .
20 czerwca 2026
Odpowiedź od Hays Travel - Workington
Thank you for your lovely feedback it is greatly appreciated :)
Friendly staff very helpful
21 czerwca 2026
Odpowiedź od Hays Travel - Workington
Good morning, thank you so much for taking the time to leave a review, it is much appreciated :)
Fantastic Service
Once again. Fantastic service from Rachel. Friendly, knowledgeable and amusing. That’s why we keep coming back.
21 czerwca 2026
Odpowiedź od Hays Travel - Workington
Good Morning, thank you so much for taking the time to leave a review, it is always a pleasure booking your holidays! see you in store soon Rachel :)
Paradise
Just got back from 10 amazing days at Catalonia playa mamora in Cancun Mexico, advised to us by Laura from Hay's Travel, we went in not knowing what we wanted but knowing we wanted something special for my 50th birthday, Laura talked us through everything and also her personal experience, so we decided to go for it, and genuinely had the most amazing time. We were a little apprehensive at 1st thinking about safety but we worried unnecessarily, we actually felt safer there than we have in Spain. Big thanks to Laura and we will be booking to go again soon.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Hays Travel - Workington
Thank you very much for lovely feedback it is greatly appreciated :)
racheal was first class very helpful…
racheal was first class very helpful and patient a pleasent person to deal with
16 czerwca 2026
Odpowiedź od Hays Travel - Workington
Thank you so much for your lovely feedback this is very much appreciated.😊
Turkey family holiday
Really helpful with us for our family holiday to turkey helped us with airport parking and all our organisation for the aeroplane seats ect 😊 thankyou very much Gayle at Workington hays
17 czerwca 2026
Odpowiedź od Hays Travel - Workington
Hi Lee, thankyou so much for your lovely review, it was a pleasure booking your holiday and we look forward to seeing you in store soon Gayle :)
Friendly efficient Travel Agent who…
Friendly efficient Travel Agent who made everything seem effortless. Really pleasant staff and nothing was too much trouble. We would definitely use again.
4 czerwca 2026
Odpowiedź od Hays Travel - Workington
Thank you both for leaving such a kind review - I really appreciate it. Look forward to seeing you instore again soon :) Rachel
Great as always
Great as always. Clare was very helpful and met all our expectations. She found what we were looking for and Great as always. Clare was very helpful and met all our expectations. She found what we were looking for and helped us plan our next vacation. Thank you so much, and we will definitely be back.
11 czerwca 2026
Odpowiedź od Hays Travel - Workington
Thank you so much for your lovely comments & your loyal custom. We really appreciate this 😊
The staff member we dealt with was…
The staff member we dealt with was professional and very polite and attended to all our questions and queries very happy
8 czerwca 2026
Odpowiedź od Hays Travel - Workington
Thank you for taking the time to leave us a review. We look forward to seeing you again soon, Gayle
Always a pleasure to book with the best…
Always a pleasure to book with the best team. Aidan is very knowledgeable and always serves his customers with a smile
Gillian
2 czerwca 2026
Odpowiedź od Hays Travel - Workington
Hi Gillian, Thank you so mcuh for you lovely feedback. Always a pleasure to help book your holidays for you. Look forward to seeing you again. Aidan :)
Odpowiedź od Hays Travel - Workington
Thank you so much for your kind words. We look forward to seeing you again soon, Rachel
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