Friendly staff.Particularly Ashleigh, the lady we dealt with directly;she was very helpful and pleasant.The whole process of booking the holiday was very smooth and relaxed.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Overall we got the holiday we wanted at a fair price. The only snag was I had to call back and the adviser was unable to access our historic details from previous bookings. This would have made the ad... Zobacz więcej
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The highly informative professional team, alwsys friwndly & nothing is to much to ask. Louise from Durham branch had a mountain to climb to find a holiday which suited all rhe needs of 9, 5 adults & 4... Zobacz więcej
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Telephoned the day before we went in the shop , Chloe was very helpful checking flights / car parking So when we went in the next day all questions and queries were answered which saved time .
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Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
1-4 North Road, DH1 4SH, Durham, Zjednoczone Królestwo
- 0191 3847690
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly efficient service from the…
Friendly efficient service from the staff in Durham branch
26 maja 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Odpowiedź od Hays Travel - Durham
Thank you for taking the time to review our service and leaving lovely feedback - hope you look forward to your holiday! Thanks Ashleigh :-)
Professional and friendly
Friendly staff.Particularly Ashleigh, the lady we dealt with directly;she was very helpful and pleasant.The whole process of booking the holiday was very smooth and relaxed.
6 czerwca 2026
Odpowiedź od Hays Travel - Durham
Thank you for your wonderful review! We are so pleased to hear that your booking process was smooth and relaxed. We appreciate your kind words. Thanks Ashleigh :)
Odpowiedź od Hays Travel - Durham
Thank you for taking the time to leave such a good review. I hope you have a lovely time. Thanks Louise :-)
It great to have a one to one cara from…
It great to have a one to one cara from Durham store was very professional help us all the way to book our holiday Cara made me feel comfortable.
4 czerwca 2026
Odpowiedź od Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback. It was my pleasure booking your holiday. I hope you have a great time in Kos.
Thanks Cara :-)
All in the preparation Telephoned the day before went in…
Telephoned the day before we went in the shop , Chloe was very helpful checking flights / car parking
So when we went in the next day all questions and queries were answered which saved time .
1 czerwca 2026
Odpowiedź od Hays Travel - Durham
Thank you for taking time to review our service and for booking with us again! Hope you are looking forward to your trip! Chloe :-)
Odpowiedź od Hays Travel - Durham
Thank you for taking your time to leave such a lovely review.
I hope you have a fantastic time on your holiday to Majorca
Thanks Lily :-)
Odpowiedź od Hays Travel - Durham
Thank you for your kind words! We hope that you have an fantastic holiday. Thanks Ashleigh :)
Excellent t service
21 maja 2026
Odpowiedź od Hays Travel - Durham
Thank you for your kind review, so pleased I could get find your perfect holiday! Lily
Sraff were so obliging and helped so…
Sraff were so obliging and helped so much with our situation. Well pleased
24 maja 2026
Odpowiedź od Hays Travel - Durham
We are so pleased we could help with your situation. Thank you for your kind words! We hope that you have a lovely holiday.
Thanks Charlotte :)
The highly informative professional…
The highly informative professional team, alwsys friwndly & nothing is to much to ask. Louise from Durham branch had a mountain to climb to find a holiday which suited all rhe needs of 9, 5 adults & 4 children of mixed ages, sbe was so patient, absolutly brilliant service
24 maja 2026
Odpowiedź od Hays Travel - Durham
Thank you so very much for your kind review, so pleased we could get you booked up :) Louise
Overall a good experience
Overall we got the holiday we wanted at a fair price. The only snag was I had to call back and the adviser was unable to access our historic details from previous bookings. This would have made the admin much easier than having to give names etc again. We love Hays and would recommend them.
22 maja 2026
Odpowiedź od Hays Travel - Durham
We're so glad you got the holiday you wanted at a brilliant price! We appreciate your feedback regarding accessing past booking details and take it onboard. Thank you for your continued loyalty.
Thanks Chloe :)
Charlotte was great with us
Charlotte was great with us. She spent around 4 hours helping us to get the best deal and ensuring that we had a great hotel location. She was very kind and helpful with us. The booking process itself was very quick and we got it all sorted within the day.
20 maja 2026
Odpowiedź od Hays Travel - Durham
We are so happy to hear that we could make your booking experience so easy and stress-free. We appreciate your kind words. We hope that you have a lovely holiday! Thanks Charlotte :)
Very experienced perceptive travel agent
Cora was very professional and insightful in organising our holiday.
20 maja 2026
Odpowiedź od Hays Travel - Durham
Thank you for leaving a lovely review.
I am so glad we managed to get your next holiday sorted. It was my pleasure.
thanks Cara :)
We always book through Hays they are…
We always book through Hays they are very efficient and it always makes us feel secure with the holiday we have booked.
13 maja 2026
Odpowiedź od Hays Travel - Durham
thank you for taking the time to leave feedback.
I am glad we managed to get you the right holiday and hope you have an amazing time.
thanks Lily :)
Very good Charlotte rep explained…
Very good Charlotte rep explained holiday top class we booked by
19 maja 2026
Odpowiedź od Hays Travel - Durham
thank you for taking the time to leave feedback.
We appreciate your kind words.
I hope you have a lovely time away,
thanks Charlotte
The Team in Hays Durham are brilliant
The Team in Hays Durham are brilliant! Ashleigh was really helpful, friendly, efficient, patient & understood exactly what we wanted and sorted out a great City break. The Service received, as always, was really good. Thanks for all of your help Ashleigh, we’ll be back to book our next break soon.
18 maja 2026
Odpowiedź od Hays Travel - Durham
Thank so much for leaving feedback.
We appreciate your kind words and hope you have the best time.
thanks Ashleigh
First cruise booking
Booked my cruise with Cara who was very patient with me as it’s my first time on a cruise so lots of questions, indecisiveness and worries. Great help and very friendly. Would definitely book with you again. Thank you :-) x
13 maja 2026
Odpowiedź od Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback! I hope you have a fantastic time on your trip.
Thanks Cara :-)
Service will check all holidays to find…
Service will check all holidays to find the best for you
13 maja 2026
Odpowiedź od Hays Travel - Durham
Thank you for leaving feedback. I hope you have a lovely time on your break away.
Thanks Louise :)
Odpowiedź od Hays Travel - Durham
Thank you for taking the time to leave such a lovely reviews. I am glad we could get you booked up, it looks amazing! Thanks, Lily :)
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