Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... Zobacz więcej
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Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will conti... Zobacz więcej
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It was a on the spot decision after looking in the window, we were seen to as soon as walked in and the young woman was very helpful she showed us other options but stuck with the one we looked at in... Zobacz więcej
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Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
4 Middle Street, DH8 5QJ, Consett, Zjednoczone Królestwo
- 01207 593800
4,9
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It was a on the spot decision after…
It was a on the spot decision after looking in the window, we were seen to as soon as walked in and the young woman was very helpful she showed us other options but stuck with the one we looked at in the window
28 sierpnia 2026
Odpowiedź od Hays Travel - Consett
David Hall,
We're delighted to hear that you had such a positive experience with us, even with your on-the-spot decision. It's wonderful that our team was able to assist you so promptly and helpfully.
Kind Regards
Hays Travel Consett
Excellent Service
Excellent Service
Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
24 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Jayne Dimambro,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was so helpful and efficient in assisting you with your holiday booking and specific needs. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Allison was over and above helpful I…
Allison was over and above helpful I was very happy with theservice of all staff
28 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Mrs Sandra Stokoe,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such a helpful experience and that you were happy with the service.
Kind Regards
Hays Travel Consett
Mia was very patient and eventually…
Mia was very patient and eventually managed to book flight for me despite there being no easy routes to Salzburg
20 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was patient and managed to book your flight despite the challenges. We appreciate your kind words!
Excellent helpful service from Alison…
Excellent helpful service from Alison as usual. Aways efficient and friendly. Thanks.
27 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive excellent, efficient, and friendly service. We truly appreciate your kind words.
Excellent service
Margaret gave us all the time to explore a number of options and found one that satisfied our requirements
26 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you effectively and find an option that satisfied your requirements. Many thanks, Margaret
Odpowiedź od Hays Travel - Consett
Thank you so much for your wonderful feedback! We are so pleased to hear that you had a great experience with no issues.
Kind Regards
Hays Travel Consett
Alison
Odpowiedź od Hays Travel - Consett
Lynne Kelly ,
Thank you so much for your kind words! We are delighted to hear that our staff provided you with excellent service. We truly appreciate your feedback.
Kind Regards
Hays Travel Consett
Excellent customer service
Very professional.No issue was a problem. Excellent customer service from Alison.
22 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Jeanette,
Thank you for your wonderful feedback! We are so pleased to hear that you received such professional and excellent customer service. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Consett
Odpowiedź od Hays Travel - Consett
Thankyou for the lovely feedback ! If you need any further help please let me know. Thanks Abbie
Odpowiedź od Hays Travel - Consett
Alan Ramshaw,
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear you had a brilliant experience.
Kind Regards
Joanne
Staff always goes above and beyond for…
Staff always goes above and beyond for the there customers very friendly and extremely helpful
22 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any more help please let me know. Thanks Joanne
Mia was amazing very knowledgeable and…
Mia was amazing very knowledgeable and very very helpful with everything, really nice branch
21 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Anonymous,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so knowledgeable and helpful. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Consett
Friendly and knowledgeable service
We felt that Amanda was knowledgeable, helpful and friendly. A very nice experience, would definitely recommend.
13 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that our colleague provided you with such a knowledgeable, helpful, and friendly experience. We truly appreciate your recommendation.
Kind Regards
Hays Travel Consett
Amanda
Answered all my questions & checked out…
Answered all my questions & checked out location ect for me.
19 sierpnia 2026
Odpowiedź od Hays Travel - Consett
We are so pleased we could answer all your questions and help you with your travel plans! Thank you for your wonderful feedback.
Kind Regards
Hays Travel Consett
Chloe
December holiday
I knew where I wanted to go, but I would rather book in store than on line to make sure that I haven't missed anything out. Chloe was able to book the holiday that I wanted for a really great price, so I was very pleased.
13 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Thank you so much for your wonderful review! We're delighted to hear that our colleague was able to book the perfect holiday for you at a great price. We appreciate you choosing to book in-store for that extra peace of mind.
Kind Regards
Hays Travel Consett
Chloe
Outstanding customer service as always
Outstanding customer service as always. Staff knowledgeable, friendly, courteous and efficient. Would not go anywhere else.
15 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Thank you so much once again for choosing to book with Hays Travel Consett - its always a pleasure seeing you and getting you booked up. You know where we are if you need any further assistance - thanks again Chloe
Margarets patience Went to book cruise with brother and …
Went to book cruise with brother and his partner saw Margaret she was fantastic our local hays is consett the girls are great nothing is a bother to them Margaret was very patient with us and full of knowledge and she certainly had her hands full with us top marks consett
16 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Thank you for taking the time to rate my service, it was absolutely no bother at all getting you booked on your cruise. It looks amazing your going to have a the best time! We are open 7 days a week so if you have any questions in the meantime, please let us know -Thanks again, Margaret
excellent customer service
Abbie had excellent customer service skills, very friendly and knowledgable.
16 sierpnia 2026
Odpowiedź od Hays Travel - Consett
Thank you so much for taking the time to rate my service - it was a pleasure getting you booked and what a fab hotel :) It wont be long until I get your tickets and I will call as soon as these are here - Thanks again - Abbie
Odpowiedź od Hays Travel - Consett
Thank you so much for your wonderful review! We are delighted to hear that you found our service to be excellent and informative. We truly appreciate your feedback. Kind regards, Joanne
Doświadczenie Trustpilot
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