The service I received from entering and leaving was first class. Felt comfortable and not stressed, no pressure to by buy anything extra ( insurance, currency, seats). The agent was professio... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We love using the Birtley shop as Molly is always attentive, taking down our holiday requirements and then a few days later giving us some options so that we can choose which option works for us. We... Zobacz więcej
Reakcja na opinię
Very good experience,so easy from beginning to end. Imogen was so nice. We always booked with hays travel but recently been Booking on line,found it very stressful,so thankyou hays travel for still... Zobacz więcej
Reakcja na opinię
The service we received at the Birtley branch was excellent. Imogen was very friendly polite and professional. Well done Hays Travel
Reakcja na opinię
Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
4 Arndale House Durham Road, DH3 2PG, Birtley, Zjednoczone Królestwo
- 0191 4106677
4,9
Doskonała
530 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent
The service we received at the Birtley branch was excellent.
Imogen was very friendly polite and professional.
Well done Hays Travel
2 sierpnia 2026
Odpowiedź od Hays Travel - Birtley
Thank you so much for your lovely review!
I hope you both have a fab time away and hope to book you both again in the future :)
Thanks,
Imogen
Lovely helpful staff and no questions…
Lovely helpful staff and no questions are to silly for them prompt replies
2 sierpnia 2026
Odpowiedź od Hays Travel - Birtley
Thank you for your lovely review! It was a pleasure to book your holiday and I hope you have a fab time away :)
Thanks, Molly
A very friendly service
A very friendly service, great knowledge about the break i was thinking about. Booking was easy, and all options were discussed. Would definitely use this branch again
2 sierpnia 2026
Odpowiedź od Hays Travel - Birtley
Thank you for your lovely review!
I hope you have a fab time away!
Kind regards,
Imogen :)
Hays travel Birtley.
All staff members were excellent giving both time and information to allow us to make an informed decision on our holiday destination.
30 lipca 2026
Odpowiedź od Hays Travel - Birtley
Thanks for such a lovely review! It's always a pleasure to help you get your holiday booked! :)
I hope you both have a great time!
Many thanks,
Hays Travel Birtley
The service I received from entering…
The service I received from entering and leaving was first class. Felt comfortable and not stressed, no pressure to by buy anything extra ( insurance, currency, seats).
The agent was professional in the way the booking was dealt with, explaining everything, answering any questions I asked, ie airport parking and it was cheaper than the ones I had checked.
It is good way to start our holiday, hassle free, all within the budget,flights and seats,hotel and car parking.
30 lipca 2026
Odpowiedź od Hays Travel - Birtley
Thank you for your lovely review! It was a pleasure to book your holiday and I hope you have a fab time away :)
Thanks, Molly
Odpowiedź od Hays Travel - Birtley
Thank you so much for leaving a lovely review!
I hope you have a fab time away :)
Kind regards,
Imogen :)
We always book with Hays Birtley and…
We always book with Hays Birtley and Claire was very helpful and friendly
28 lipca 2026
Odpowiedź od Hays Travel - Birtley
Thank you so much for leaving a lovely review!
I hope you both have a fab time away :)
Kind regards,
Claire
Excellent service
We love using the Birtley shop as Molly is always attentive, taking down our holiday requirements and then a few days later giving us some options so that we can choose which option works for us. We did all the staff in Birtley to be friendly , helpful and they always return our calls .
23 lipca 2026
Odpowiedź od Hays Travel - Birtley
Thanks for such a lovely review Paul! It's always a pleasure to help you get your holidays booked!
Molly :-)
Very good experience,so easy from…
Very good experience,so easy from beginning to end.
Imogen was so nice.
We always booked with hays travel but recently been
Booking on line,found it very stressful,so thankyou hays travel for still being there
23 lipca 2026
Odpowiedź od Hays Travel - Birtley
Thanks for such a lovely review! It was a pleasure to help you get your holiday booked!
Imogen :-)
Staff very pleasant and…
Staff very pleasant and welcoming.Although we had been to the resort before we were given new info.All together a pleasant and professional experience.
22 lipca 2026
Odpowiedź od Hays Travel - Birtley
Thank you for your lovely review! I hope you have a great time away :)
Thanks, Molly :)
As always another exceptional customer focussed experience
As always, Imogen and the team at Birtley managed to secure another long haul reservation for me and this time at very short notice!
Imogen is so patient and I’m sure goes above and beyond to be so helpful in meeting the holiday spec I’d like.
The Birtley store team is always friendly and welcoming; and as a customer I’ve always felt comfortable in visiting the store.
Many thanks once again to Imogen in putting together another exceptional long haul holiday for me.
21 lipca 2026
Odpowiedź od Hays Travel - Birtley
Thanks once again for leaving such a kind review!!
It's always a pleasure to book your holidays!
I hope you both have an amazing time away and thank you for the chocolates!
Kind regards,
Imogen :)
Odpowiedź od Hays Travel - Birtley
Thanks for booking with us Gail, and for leaving such a lovely review :-)
The Hays Birtley team
Always a pleasure to go into my local…
Always a pleasure to go into my local branch and book holidays. Staff are so helpful and knowledgeable, customer service is always impeccable. Thank you girls in Birtley Branch.
11 lipca 2026
Odpowiedź od Hays Travel - Birtley
Thanks for leaving us such a lovely review! We're always pleased to help you get your holidays sorted :-)
The Hays Birtley team
Odpowiedź od Hays Travel - Birtley
Thanks Kevin, it was a pleasure to get your holiday booked for you :-)
Claire & the team at Hays Birtley
Friendly efficient service
11 lipca 2026
Odpowiedź od Hays Travel - Birtley
Thanks for the lovely review David, hope you have an amazing holiday :-)
Molly
Fantastic as always
Fantastic as always. Welcoming and professional staff for booking holidays, flights or sorting currency. Can’t single out member of staff - they are all amazing, know their customers and provide amazing in store and after care experience, taking all the stress out of planning.
2 lipca 2026
Odpowiedź od Hays Travel - Birtley
Aw thank you for leaving such a lovely review!
It's always a pleasure to book both of you!!
We hope you have a fab time away!
Kind regards,
Team Birtley :)
The response to my enquiry was amazing…
The response to my enquiry was amazing with Claire’s offer of an alternative even better hotel without even asking was welcomed and booked! Thanks Claire much appreciated!
27 czerwca 2026
Odpowiedź od Hays Travel - Birtley
Thanks Dawn, we're so pleased to have helped you again with finding the right holiday!
Jill, Claire & the team at Hays Birtley
as soon as I walked in the shop the…
as soon as I walked in the shop the girls were lovely i was served by Jill she put me at ease as I am going on holiday by myself for the first time .she was very helpful with choosing my holiday nothing was a bother to her so glad I went into hay's travel birtley and recomend it to everyone ..
28 czerwca 2026
Odpowiedź od Hays Travel - Birtley
Aww Thank you for your lovely review Ann, it was my absolute pleasure getting you booked up and i know your going to have the most amazing holiday !!! Thank you once again Jill
Everything so easy to sort out
Everything so easy to sort out , very friendly staff Claire!! was great in finding the right holiday for us , to the price we wanted to pay , which we are very happy about many thanks looking farward to our holiday
26 czerwca 2026
Odpowiedź od Hays Travel - Birtley
Thanks for such a lovely review! So pleased we found you a great holiday :-)
Claire, Jill and the Hays Birtley team
The staff in my local hays travel store…
The staff in my local hays travel store are very friendly and nothing is to much trouble for them,
24 czerwca 2026
Odpowiedź od Hays Travel - Birtley
Thank you so much for leaving your lovely review!
I hope you both have a lovely time away!
Kind regards,
Imogen :)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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