Dollar Rent A Car Recenzje 

Absolutely the worst rental car experience. Right of all 4 tires were low pressure. None of the safety features were active. The information screen was deactivated. The safety features unavailable. Premium price for a disaster. Don't bother using these clowns.

Absolute Betrügerbande. Mietwagen über CH24 gebucht mit allen nur erdenklichen Versicherungen. Am Hertz/Dollar Schalter im Fuerteventura Flughafen den Voucher überreicht wo alles drauf steht. Der Kollege dreht mir dennoch eine weitere Vollkaskoversicherung ohne mein Wissen an obwohl auf dem Voucher alles nötige steht. Im Vertrauen das Hertz eine Firma mit Reputation ist habe ich einfach auf dem Touchpad unterschrieben weil ich dachte nur die Kaution zu bezahlen. Es kam mir schon etwas komisch vor und daher habe ich nochmals nachgefragt ob die 300 Kaution am Ende zurücküberwiesen werden. Das wurde mit "Ja" beantwortet. Bei der Abholung dann das böse Erwachen. Es war keine Kaution sondern eine Versicherung. Auf Trustpilot noch weitere ähnliche Fälle gefunden. Scheint also Methode zu sein. Das Check 24 mit solchen Firmen Zusammenarbeitet ist mir ein Rätsel. Das färbt leider ab. Abgesehen davon ist absolut davon abzuraten bei dieser Firma ein Auto anzumieten. Jegliche Versuche über den Customer Service eine kulante Lösung zu finden sind bisher gescheitert. Ch 24 ist informiert. Mal sehen ob das was wird. Ich kann nur davor warnen.

Dollar Rent a Car is perhaps one of the worst experiences i have ever had renting a car. I have generally good experiences with Hertz, which I know is part of the same company, so its difficult to understand why there is such a disparity in service.

I rented a car in Sacramento yesterday just for the day. Because I was using a debit card, they requested a 500 deposit plus the rental fee which was around $109. the car was returned normally and I received a final receipt for the 109. What actually happened through is that i received a charge for 894 instead of the 109 plus the 500. They took more than a 750 deposit for a one day rental without telling me which was completely unauthorized! This is absurd and i now have 894 blocked on my account for several days. When I tried to speak to the agents at the counter, they were unhelpful and actually rude, saying that I had to take it up with my bank. The problem is that THEY are the ones who decided to take a random figure which was unexplained and unauthorized from what they told me (not the bank). They would give no explanation, give no help and gave no solution to the issue.

Things like this are what make travelling difficult. There are no ramifications for companies doing things like this. One shouldn't have to write complaints in review platforms like this to get a result or response.

$894 taken for a one day rental of a standard type car is just absurd.

It all stared at Orlando Airport Terminal C, arrived at the rental desk, and asked if we could extend our retune time by extra 30 mins, (Alamo Rental are so good as we have used them for years, excellent service and they look after you on any issues) but was told NO, so we paid for extra day of rental, was told all ok $47 dollars extra, I agreed and all seemed well, until we walked up to the vehicle, only to find a smaller vehicle than what we had booked, so a long walk back to the rental desk (in hot sun 40c), and when I explained that we had booked a bigger vehicle, he than stated "o yes you have booked a bigger vehicle - ie prepaid", he then sorted a bigger vehicle for us as per our booking, he then stated, " i am doing this as a special" thing for you sir.
- WHAT.... on arrival to vehicle we took pics / video of the whole vehicle - inside and outside, both area's dirty also took pic of the dash / mileage / fuel, as this was such a GOOD thing to do, as when we returned the vehicle , again I took a pic of the dash, mileage, fuel, inside / outside and told the handover guy, that the fuel was at the right amount and took the pic of the dash in front of him, and on our return back to uk, we noticed that the email with receipt showed an extra fuel costs of $26.60 plus extra insurance, the handover guy had added the extra costs to our receipt, (as well as extra costs for the additional day costs of premium insurance, to which I had said NO to this at the start of the rental - ) so after 5 emails (stated to them that this a classed as sterling, without approval) to dollar, with the pics of the fuel, they send us email on the refund of the $26.60 plus insurance costs, such a underhanded way of getting extra costs from customers, we have visited orlando for many years since the 90's and have always been looked after by dollar in the earlier years, but never again with dollar rental, we wonder how many people have had this sort of extra charges put on their bills. As they may be small but I bet most people would say dont worry its just $26 dollars, but 1000's of customers x $26 = alot of cash for dollar, please please always take pics of the vehicle / dash for your safety and always question the any extra costs being added and most of all, take your time at the rental desk in filling in details or agreeing costs. Hope this helps others. Will never use Dollar Rental AGAIN.

So nearly 5 stars.
Read the awful reviews prior to travelling to Denver, however kept my booking.
Arrived at office and saw a male assistant leaning back with no name tag (I probably now know why).
I asked if he was serving, then I was very happy with the service he provided. I had the car i had requested, and he also informed me I had a free tank of petrol in the booking and he advised me to return the vehicle empty.I gave my credit card and was informed an amount would show, only as a deposit and nothing taken.
I was handed some paperwork which I placed in the vehicle and departed.
I returned the vehicle two weeks later, leaving it with another assistant, who checked the vehicle and said i could leave.
A few days later, my credit card was deducted £234.07 for roadside assistance & breakdown. I never asked for this, nor was it mentioned when I collected the vehicle. It is however on the paperwork given to me by the male assistant with no name.
This is fraud. I have tried to contact Dollar, however there has been no reply.
Be careful and make sure you read anything handed over at the desk.

Aéroport de Montréal , attention le réceptionniste vous indique que tout est ok (état, plein du réservoir ) mais quand vous recevez le décompte on vous retour une partis de le franchisé pour pas avoir fait le pleins . D’ailleurs il ne vous fait pas signer , je pense que lui ou le groupe font du trafic, j’attend le retour et vous tiens informé, je vais transmettre ma réclamation à BOOKING , j’ai photo du ticket quand le plein à été fait et bien d’autre photo

I unexpectedly went thru toll road, and it was electronic ticketing. There were no people working the tool booths so I could not pay the toll directly at the time I was on the toll road. Once I returned the rental, I went to the toll authority website to pay, and it never appeared. I called toll customer service and the claimed they were unable to find the tolls associated with the car. After reading the contract I understood Dollar would turn the collection of the toll over to PlatePass. So, I never had the opportunity to pay the toll. Furthermore, Dollar must have a transponder in the car because the toll authority always claimed they could not find a toll associated with the rental car! The biggest insult is PlatePass charged me a convenience fee of $13.99 while my toll was $19.99. There should be a law against this abuse a of customer for despicable money gathering techniques.

So eine Kundenabzocke habe ich noch nie erlebt! Wir konnten den Mietwagwn am Flughafen nicht entgegennehmen - es wurden bei einem Gesamtpreis von 280 Euro fast 200 Euro an Stornogebühren einbehalten! Das ist sittenwidrig und ungerechtfertigt! Werde nie wieder buchen und kann es auch niemanden anders empfehlen!

The company can improve in several ways. The first is they should honor their stated ability for customers to complete the process online and go directly to pick up their car, bypassing the counter. This they do not do. Second, if they insist on every customer going to the counter, they should staff it with more agents. Third, the agents aggressively upsell insurance, even to the point of giving false information to make customers purchase unnecessary insurance. After waiting up to and over an hour at the counter, you just want to get out of there and get worn down. Fourth, they don't let you cancel the agreement unless you pay $100. Fifth, customer service did not return my calls or emails of complaints. There are no lines at any other rental counter. There shouldn't be any at Dollar.
We've experienced this at the Fort Myers airport and at the San Diego airport. Stay far away. There are many other reputable companies from which to rent a car.

Car pickup, great, car great, nearly new. Changing car in Calgary due to cracked windscreen, smooth. But I was charged $500 excess even though I had Rentalcover policy. I believe local agent can do this. How much did said screen take to fix? No idea because Dollar won't respond. Maybe it was less than the amount charged? Who knows... Dollar do. Still I can't submit claim without a repair bill. It goes round and round.

Atterrati a Napoli (ieri 14/08/2026)alle 12 sono andato direttamente a prendere l'auto arrivato al guichet+- 12:30 ci saranno stati 20 persone....in fila !!!!mi hanno dato la macchina alle ORE 14:37!!!e per di piu ho dovuto litigare perche' dopo questa interminabile attesa hanno fatto passare davanti una cliente Gold perche' nel guichet "GOLD" era assente
l'operatore.
VERGOGNOSO

As always I should have known better. Never a car available always waiting 1hr to get washed

Rented a car from Heathrow. We arrived late but the staff were great. The car was so much better than any car I’ve received from cheaper alternative companies in the area and also much better experience than Enterprise and Avis at the same location. If you’re renting from Heathrow I’d highly recommend Dollar - seamless professional and friendly.
Night team - Dhiresh…. Stand out service.

Nach Abgabe hat Mietwagenanbieter Dollar/ Hertz wurde mir einfach unerlaubt Geld vom meinem Konto eingezogen. Keine Kommunikation möglich, bzw. keine Antwort erhalten. Über Anwälte habe ich das Geld nun zurück. Aber das sind schon eher kriminelle Züge.

Be careful using them, we rented a car in April and today they tried to take out more. Reported it smh, I don’t know who thought they was slick by trying to use our debit cards again. Be careful

They are full of shit. I returned my rental on time and handed their employee the keys but guess what they decided to do say I didn’t return the car until the next day and charge me for it on top of that change the per day day rate on me by double! Never renting thru them again!

I am writing to express my strong dissatisfaction with the registration experience at the Honolulu Airport check-in area yesterday. The efficiency and organization of the process fell far below acceptable standards for modern customer service.
The queue was exceedingly slow, eventually snaking all the way out of the main entrance and spilling into the walkway. Because of the excessive wait times, several were forced to sit or squat on the floor while waiting in line. Watching passengers resort to sitting on the ground due to sheer exhaustion is appalling and entirely preventable.
In an age where seamless digital check-ins and automated queue management are standard practice, forcing customers into an endless physical bottleneck shows a complete lack of foresight. Relying on an outdated system creates an unnecessarily frustrating and chaotic experience for everyone involved.
Your team needs to implement a far more customer-centric approach to registration immediately. This should include:
* Digital Pre-Registration & Mobile Check-In: Allowing guests to complete paperwork and verify identity on their smartphones before arrival.
* Self-Service Kiosks: Deploying automated stations to process standard registrations quickly, freeing staff for complex cases.
* Express Lines: Dedicated lanes for pre-registered guests, families, or those needing special assistance.
* Queue Management Systems: Using SMS notifications or virtual queuing so people do not have to stand in a physical line for hours.
I urge management to review today's operations and overhaul the current check-in protocol. I look forward to hearing how you plan to address these operational failures to ensure this does not happen to future guests.

I am EXTREMELY dissatisfied with the check-in experience. I followed all the steps to bypass the counter and it kept telling me no cars available; the page would refresh in 5 minutes. I must have gone through ALL the steps 8 times and no car available. I started from the 2nd we landed all the way through the 20 minutes we had to stand in line. We wandered around the rental terminal trying to even find where the Dollar counter was and had to ask someone. It was definitely not advertised outside of a 8x11 flyer on the counter. We then had to wait in line at least 20 minutes and were greeted by someone who obviously could have cared less. I then had to AGAIN go through all the check-in steps, show my ID, show a credit card (all of which I had definitely done ahead of time) while being extremely pressured about buying the extra coverage. Unless they want to offer me a free rental I will most likely not use Dollar again. We arrived at 11:30 pm, very tired and it's always a vulnerable feeling when being out of town. I didn't need the hassle of having to use the check-in counter which is the whole reason I used Dollar in the first place, to bypass check-in (and also save $30), and be pressured how much trouble I'd be in if something happened to the car when I did not accept the coverage. I see through reviews this is standard for Dollar. Very disappointing to say the least but I guess we should have known. I would rather spend the additional $30 next time. Never an issue for us with Budget. I plan to post this review on every platform I can find.

I booked a pre-paid "Retail Inclusive" car through EconomyBookings, which legally included the mandatory Third Party Liability (TPL) insurance. However, upon arrival at Dollar in Cancun Airport, the counter agent tried to force me into buying a double TPL coverage for an extra fee.When I refused to pay twice for the exact same insurance, the staff resorted to pure psychological terror. They explicitly told me that I would be driving around Mexico for 19 days completely uninsured, that it was a criminal offense if stopped by the police, and that it could ruin me financially if an accident happened. This was a flat-out lie designed to exploit my vulnerability as a tourist.I refused to back down and did not pay their scam fee, meaning my car was legally covered through my original booking all along. But Dollar successfully ruined the peace of mind on our family vacation by inducing fear and anxiety just to chase a sales commission.This behavior is deeply unethical, predatory, and unacceptable. To all future travelers: If you have a voucher stating TPL is included, do not let Dollar Cancun scare you into paying twice. They are lying to your face.

Be careful when renting from this company. I picked up a car from them. I had just got in from a early flight and was ttired and not paying attention. And the woman worded the insurance question wrong, all she said was basic or premium and I said, basic not realizing what b she meant. And now I get stuck with the freaking insurance, i already had insurance through my cc. And then one would freaking help me.