Blacks - Salisbury Recenzje 

462
Wynik TrustScore: 4.5 na 5

4,7

17 New Canal, SP1 2AA Salisbury, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.

Reakcja na opinię

Oceniono na 5 z 5

A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!

Reakcja na opinię

Oceniono na 5 z 5

Purchased a pair of merrell walking shoes and brasher walking trousers. Abby was helpful with having to go upstairs to the stockroom to get several pairs in 2 sizes. Had visited with a friend at the w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Was served by Mel on the morning of Tuesday 24 March 2026. Mel noticed that I was looking at walking boots and quickly came to assist me. She was very patient and knowledgeable. Having tried on many... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z odzieżą aktywną
  3. Sklep z walizkami i torbami
  4. Sklep turystyczny
  5. Sklep dla biegaczy
  6. Sklep z butami

O Blacks - Salisbury

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • 17 New Canal, SP1 2AA, Salisbury, Zjednoczone Królestwo

  • 01722 447476

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

462 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(462)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3254

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Staff were very friendly and helpful

Staff were very friendly and helpful. Not pushy at all and were clearly knowledgeable.

26 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Lovely helpful lady

Lovely helpful lady, found a great coat for our son.

24 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Quality gear and superb service

The staff at Blacks Salisbury were highly welcoming, and offered me useful and practical advice during my search for a pair of durable, water-proof trainers. I would thoroughly recommend the store to anyone looking for quality gear and impeccable customer service.

18 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Oceniono na 5 z 5

Went in for walking boots; walked out happy!

Went in for walking boots. Good range and their discounted prices were very competitive. Friendly and helpful staff. Would very happily recommend!

18 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Vegan boots

I had been looking for a quality vegan walking boot and full zip hoodie fleece for sometime without success. Visiting Salisbury for the first time I was pleased to find a large Blacks store. James was extremely helpful in finding exactly what I was looking for. Both the boots and fleece were on offer at great prices. This is a great store with very helpful staff.

12 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Really helpful

Really helpful. Showed me all the different footwear options, explained about what was waterproof and how to insert a different inner sole. I felt listened to. Will go back again.

13 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Oceniono na 5 z 5

The lovely Katie

13 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent and Knowledgeable Team

Excellent customer service - not only friendly but really knowledgeable. I made a mistake and accidentally ended up asking the guys to find pairs of shoes that I didn’t want to see - despite being busy, they happily sorted things out. I was also impressed by the way the assistants assisted one another. Clearly there is a good “team culture” in this store. The team also offered me good advice on my purchase.

12 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Oceniono na 5 z 5

Wonderful customer service

Wonderful customer service, very friendly staff & extremely helpful, i was served by Sarah & Steve who are both a credit to your company.

7 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Oceniono na 5 z 5

Very helpful and knowledgeable staff…

Very helpful and knowledgeable staff members, helped me decide which waterproof jacket was best for me.

29 września 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great

The team in this shop where so helpful and eager to please. Very good service and I will return for further purchases.

3 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Thank you James for your help in…

Thank you James for your help in chosing my son's boots for DofE/Scouts. Very happy with our purchase and service.

3 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

The team were really helpful

The team were really helpful!
Sarah helped me find the set of walking boots that would fit all my needs. After trying 7 pairs she guided to me the set that were the perfect set! All were knowledgeable on kit and the benefits of each piece of equipment. Then gave really helpful advice with rucksacks. Would definitely recommend this team for first class advice with any walking equipment at any skill level. Staff were really friendly and helpful to everyone that came in the store.

27 września 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Oceniono na 5 z 5

The staff couldn't have been more…

The staff couldn't have been more friendly and helpful if they tried. A very positive shopping experience. We have shopped there before but this time made us want to go back there again.

1 października 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Katie was an extremely helpful customer…

Katie was an extremely helpful customer representative who had on to our purchase while we decided.

26 września 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Oceniono na 5 z 5

Good old fashioned customer service is still alive at Blacks in Salisbury

I went in with a pair of Brasher Country Master boots bought in November 2022 that failed in July 2023. Not impressed. After telling James my experience he arranged for the manager to speak to me. I was allowed to upgrade to a pair of Meindl Kansas boots by paying the difference discounted by 20%. This turned my experience around from bad to positive. I have high expectations of the replacement £200 pair of boots but I have the assurance that if they let me down Blacks of Salisburys won’t. Customer service second to none.

14 września 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Oceniono na 5 z 5

Went to purchase an OS map for walking

Went to purchase an OS map for walking. Staff very helpful and identified the correct map for my intended walk, saved me a great deal of searching.

12 września 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Knowledgeable staff

Called at Blacks to look at water bottles, all staff very helpful as I wanted some technical advice they asked James to come on to the shop floor. James is very knowledgeable and was able to answer all my questions, I left with a filter bottle ready for my next adventure.?

12 września 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Walking boot purchase

We found Callum, Helen and Hayden very helpful and knowledgeable. The boots are great!

21 lipca 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Not a customer but...

Not a customer, but had to pick up UPS parcel (which is very handy, instead of schlepping out to some industrial estate). Staff were very friendly and helpful, despite me having been let down by UPS's service. A nice bunch! :-)

21 sierpnia 2023
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Doświadczenie Trustpilot

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