Blacks - Salisbury Recenzje 

479
•
Wynik TrustScore: 4.5 na 5

4,7

17 New Canal, SP1 2AA Salisbury, GB

•

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great service. I needed a new pair of walking boots in a rush- I gave James 3 or 4 key criteria and he quickly gave me several options and helped me select the right choice. He also gave a range of af... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had fantastic customer service today. We are looking into DofE resources for our students for this year’s bronze and silver award expeditions. The staff were knowledgeable and able to provide grea... Zobacz więcej

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Oceniono na 5 z 5

Needed replacement boots but it’s often difficult to find shoes that fit. Blacks in Salisbury always has excellent customer service and yet again came up trumps. Really sad to hear the store is set t... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Salisbury Branch. The attitude of one member of staff was absolutely appalling, I have never had a member of staff of any store be so rude in their approach to a customer (me). I wasn't going to com... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. również w kategorii:
  3. Sklep dla biegaczy
  4. Sklep turystyczny
  5. Sklep z butami
  6. Sklep z odzieżą aktywną
  7. Sklep z walizkami i torbami

O Blacks - Salisbury

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • 17 New Canal, SP1 2AA, Salisbury, Zjednoczone Królestwo

  • 01722 447476

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

479 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(479)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3893

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I was served by James

I was served by James. He helped me pick out some work boots and he was very helpful and polite. Great customer service !

11 czerwca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Fantastic but rare level of service

I had a broken tent pole elastic, took it into this store, Sean was able to repair it for me. The store was busy, but he found time to help other customers at the same time. This fantastic level of service is so rare these days!! Thankyou Sean

5 czerwca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Went in looking for light weight…

Went in looking for light weight walking shoes. Rich was extremely helpful, knowledgeable and a pleasure to talk to. I'm a awkward size, he went over and above to get the trainer I needed, especially as I'm fussy about colours. Such a pleasure to find someone happy to help. Thanks Rich, will be recommending you.

26 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Amazing service

We asked a worker ( assistant 15- no name on receipt) if we could see a cool box out of the box , he was very helpful and polite… we then found it on the internet cheaper and he agreed to price match it , he then reminded us we could use our blue light service card… the worker was lovely and helpful all the way through and we felt he really looked after us

30 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Great service from Hayden.

Having problem feet its difficult finding comfortable shoes and I dread shoe shopping. Hayden was very patient and helpful, bringing out lots of shoes to try. I now have a really comfortable and supportive pair of hiking shoes that got a good workout today and passed with flying colours. Grateful to Hayden for persevering with helping me. And an extra bonus that I was unaware of, I received an English Heritage member discount thanks to Hayden. Very happy with the service and my new hiking shoes

28 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Great range of walking boots

Great range of walking boots. Leo was very helpful while I tried on lots of models and sizes.

28 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Oceniono na 5 z 5

Rich was very helpful.

Rich was very, kind ,helpful, recommended a tent suitable for my needs, tested last night in Wales, by heavy rain and high winds, cold, but cosy inside. It was sent asap arriving 24 hrs later. Thank you.

27 maja 2024
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Leo was a great help in the shop and…

Leo was a great help in the shop and the goods on offer were at a great price.

28 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

A very pleasant experience

We were very ably assisted by James. Friendly, never pushy, excellent product knowledge and really helpful. Ended up spending a lot more than I intended to!

28 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Oceniono na 5 z 5

I came into store to find a rucksack…

I came into store to find a rucksack for my youngest sons DofE, Rich the store supervisor, picked the best bag for a good price!! Very happy with my purchase, thank you Rich!!!

25 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

I was served by Richard rI found him very…

I was served by rich I found him very knowledgeable and friendly would recommend going there

26 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

I often travel to Blacks Salisbury…

I often travel to Blacks Salisbury instead of using the internet and today Sean and Leo were fab thank you

23 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Katie was amazing

We bought a pair of boots and Katie was excellent, nice and friendly. She gave us lots of information and was very polite. She he is an asset to your company.

23 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Great service from Craig in the…

Great service from Craig in the Salisbury shop today - he asked if we were National Trust members, which entitled us to a discount of 15%. Didn't know this was possible and will always ask in future. Thanks Craig.

20 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent Customer Service…

Outstanding customer service from James at the Salisbury Wiltshire store.
He found me the perfect pair of sandals. Really heard what I wanted.

14 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Oceniono na 5 z 5

Thanks to Rich for looking after us…

Thanks to Rich for looking after us today, so helpful with choosing our walking boots

13 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent service today from Sean

Excellent service today from Sean, very helpful and offered us advice on the maintenance and care of our new boots, we brought cleaner and proof treatment to keep them in the best condition. Great salesman.

12 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent customer service

Popped in Blacks today for a pair of summer walking shoes. We were made very welcome by all staff and personally assisted by Katie who was very patient and helpful ensuring I got the right shoes for me. So greatful to be able to visit a actual store, try on different sizes and walk out with a pair of shoes I am very happy with.

7 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great Customer Service…

I bought a very expensive pair of Scarpa Walking shoes 1 year and 4 months ago at the Bath Shop. These have started leaking when they certainly should not have. Today I took them back to the Salisbury shop, the Bath shop having closed, and showed them the shoes. They changed them for me without any quibbling at all. This is not Blacks fault at all just the shoes. Thank you to the lovely team at Blacks, Salisbury. What an excellent shop.

3 maja 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Oceniono na 5 z 5

Your worker Thomas was really efficient…

Your worker Thomas was really efficient and speedy, helped me find exactly what i was looking for! Great service

27 kwietnia 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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